Macbook Pro 2018 Keyboard Replacement Program

Discussion in 'MacBook Pro' started by Khaleal, Jun 2, 2019.

  1. Khaleal macrumors regular

    Joined:
    Aug 24, 2013
    #1
    Hey

    My "return" key started playing funny recently, sometimes it would get stuck until I smash it a few times to release it, and sometimes it would double click.

    Did anyone replace their 2018 MacBook Pro/Air keyboard and got the new keyboard with the new "material"? and how may I know if I'm getting the new one or the same faulty 3rd gen keyboard?
     
  2. ilikewhey macrumors 6502a

    ilikewhey

    Joined:
    May 14, 2014
    Location:
    nyc upper east
    #2
    apple stated all 2018 replacement will get the 2019 keyboard, the only way you can tell is if you click on the replacement and see if you hear a subtle difference.
     
  3. Khaleal thread starter macrumors regular

    Joined:
    Aug 24, 2013
    #3
    I’m aware of Apple’s statement.
    But the real question is: since 2019 models are relatively new, and stores already have 2018 3rd gen keyboards inventory, would they throw away their stock of 2018 keyboards and instead start installing 2019 keyboards? This doesn't make any sense from the company’s prospective
     
  4. Howard2k macrumors 68020

    Howard2k

    Joined:
    Mar 10, 2016
    #4
    We don’t know.

    It’s also possible that they had already started silently phasing them in. There are no plainly obvious markers.
     
  5. jerryk macrumors 601

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #5
    Makes perfect sense. They no longer make the old keyboard in manufacturing, the assembly machines have likely been updated to the new keyboard. The Field Replaceable Unit (FRU) containing the keyboard is a top case (top AL plate, keyboard, trackpad, and battery) from here on out contain the new keyboard. Apple has state they changed their repair process to be much faster and they likely did this based on the latest FRUs.

    There is a cost to switch, but is negligible compared to enabling getting the units repaired faster and engender customer goodwill.
     

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4 June 2, 2019