MacBook Pro 2021 16" Issues

[David_Nutz]

The new MacBook Pro 16" with M1 Pro chip has already been repaired twice in the last 6 weeks and is now defective again:
- 1. Replacement of the logic board
- 2. Replacement of a USB-C /Thunderbolt connector
- 3. Battery does not charge/ sporadically
Immediately after the 2nd repair, the Macbook is defective again. It doesn't charge when it's plugged in or even discharges and then charges up sporadically, but not 100%. The "optimized" / battery-saving charging is deactivated and the battery has already been recalibrated.
Apple is extremely uncooperative in this case. In order to exchange the Macbook for another, Apple needs a confirmed defect. That's why last week an Apple employee switched live to the Macbook via remote and was able to experience the error live and check everything. But that's not enough for him. Now the device has to be sent away for the 3rd time so that another technician can confirm this defect......
Apple, the device costs €3000 and is less than 3 months old. I really have better things in life than sending my MacBook Pro to the area unless it's actually broken. In addition, your employee was able to follow the defect live, took screenshots and even did a system diagnosis.
This is not how a customer should be treated. Quick and uncomplicated solutions are appropriate here. The device is constantly broken, then finally give me a working device!
BTW. The screenshots show how the MacBook discharged from 98% to 87% in just under 30 minutes without any processes running.

 

[ade555]

I would start to look in to consumer law in your country as they don't seem to be able to repair your device, I only had to deal with apple once in UK and they have been very helpful, even when unit wasn't purchased from them, don't get me wrong I'm not defending them but just had different experience, now back to problem, so one technician already confirmed there is a problem and he could see it live so how come this has to go to another technician? Would you not have better response if you visited repair centre in person?

 

[David_Nutz]

hi,
yeah in Germany we can get our money back after 3 defects, but I need a third confirmation.... so I have a call with apple on Thursday and then the employee can tell me, if the report he made on my Mac is enough for their procedure to replace my Mac.

I tried to visit my repair centre here in my hometown, but the want 69 € for confirming this issue and I am not willing to pay, because this is warranty.

I do not understand why it is not enough that an apple care employee can see this issue live via screen sharing and all shared data....

 

[Sanpete]

They want to verify that you haven't taken a screwdriver to the battery or the like, probably. Just being prudent.