Macbook pro already 2 weeks in repair

[50L]

My MbproRetina is already 2 weeks in repair at the official reseller where i bought it

i also have applecare

Someone told me about a maximum term of 2 weeks. Can anyone tell me about this?

And should I write a letter to apple about this?

This really is frustrating. They also cznt provide me with an other macbook to use in the meantime

 

[kaltsasa]

Depending on the state there are some provisions for extending the service term based on how long you are out of a unit. Such as in Tennessee. Unfortunately I don't think there is any thing in the terms about a maximum repair term. However if it's been 2 weeks and the repair location can't provide an ETA for repair I would call the main Apple Care support line and complain.

http://store.apple.com/Catalog/US/Images/APPTermsConditions.pdf