Macbook pro already 2 weeks in repair

Discussion in 'Buying Tips and Advice' started by 50L, Nov 21, 2014.

  1. 50L macrumors regular

    50L

    Joined:
    Mar 2, 2014
    #1
    My MbproRetina is already 2 weeks in repair at the official reseller where i bought it

    i also have applecare

    Someone told me about a maximum term of 2 weeks. Can anyone tell me about this?

    And should I write a letter to apple about this?

    This really is frustrating. They also cznt provide me with an other macbook to use in the meantime
     
  2. kaltsasa macrumors 6502a

    Joined:
    Jan 9, 2002
    Location:
    Kellogg IA
    #2
    Depending on the state there are some provisions for extending the service term based on how long you are out of a unit. Such as in Tennessee. Unfortunately I don't think there is any thing in the terms about a maximum repair term. However if it's been 2 weeks and the repair location can't provide an ETA for repair I would call the main Apple Care support line and complain.

    http://store.apple.com/Catalog/US/Images/APPTermsConditions.pdf
     

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