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yusukeaoki

macrumors 68030
Original poster
Mar 22, 2011
2,550
6
Tokyo, Japan
I once had this problem and it stopped for one update.
Now it started to do it again over and over and over.

On my 2011 MBP, every time I try to update flash, it tells me
"Please quit Safari"

Now obviously my Safari is closed, I even tried force quitting, restart, etc.
It still asks me to quit Safari.

The only way to bypass this malfunction is to uninstall flash and reinstall them.
However, this gets annoying when you have to do this over and over.

Does anyone have the same problem and/or solution?
It can be either my Mac or OS problem but Im kind of suspecting that its the OS.
Correct me if Im wrong.

Thanks in advance.
 
I once had this problem and it stopped for one update.
Now it started to do it again over and over and over.

On my 2011 MBP, every time I try to update flash, it tells me
"Please quit Safari"

Now obviously my Safari is closed, I even tried force quitting, restart, etc.
It still asks me to quit Safari.

The only way to bypass this malfunction is to uninstall flash and reinstall them.
However, this gets annoying when you have to do this over and over.

Does anyone have the same problem and/or solution?
It can be either my Mac or OS problem but Im kind of suspecting that its the OS.
Correct me if Im wrong.

Thanks in advance.

It's simple.
You need to close application, please right click and choose "quit/close" and try again.
 
Did you have any other browser running such as Chrome?
Did you verify with Activity Monitor that safari was not running after closing it with cmd-q?
Did you try to quit and run again adobe flash updater after closing safari?
 
Close all your browsers to include fluid...

Flash is seeing a browser open..it's installing in your system library and can't do it with any browser open.
 
Did you have any other browser running such as Chrome?
Did you verify with Activity Monitor that safari was not running after closing it with cmd-q?
Did you try to quit and run again adobe flash updater after closing safari?

I dont use any other browser than Safari.
I have them installed but I dont use them at all and yes they are all closed.

As I mentioned even force quit them and checked to see if Safari wasnt running.
No change.
 
I dont use any other browser than Safari.
I have them installed but I dont use them at all and yes they are all closed.

As I mentioned even force quit them and checked to see if Safari wasnt running.
No change.

Delete the old plug in in

Syetem/Library/Internet plugins
 
Delete the old plug in in

Syetem/Library/Internet plugins

Which release of OS X is that? Even correcting the spelling to "System" there is nothing like that on my Late 2011 model 13" cMBP running Lion:

Did you mean this one?

Code:
$ ls -l /Library/Internet\ Plug-Ins/ | grep Flash
drwxrwxr-x  3 root  wheel   102 12 Jul 23:54 Flash Player.plugin
 
Which release of OS X is that? Even correcting the spelling to "System" there is nothing like that on my Late 2011 cMBP running Lion:

Did you mean this one?

Code:
$ ls -l /Library/Internet\ Plug-Ins/ | grep Flash
drwxrwxr-x  3 root  wheel   102 12 Jul 23:54 Flash Player.plugin

I believe your looking in you user library
 

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No, there is nothing like that in my user library and if you look at your own screenshot you can see those Plug-Ins are under /Library not /System/Library

No Their under the system library..that is my main drive thats why the highlight is devices..
 
This is the user library, no adobe plugin here
 

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So when you post the path "System/Library" (I assume that was the spelling you meant) you mean "/Library" on your system?

your system library is located in your HDD not your user folder that's user/library/internet plugins..

open your HDD in finder and it'll be right there..

I'm trying to help you, but you want to argue. I gave a screenshot that showed you exactly where it was. Try deleting the flash plug in and reinstalling my gut says there is an issue with you're current plug in.
 
So when you post the path "System/Library" (I assume that was the spelling you meant) you mean "/Library" on your system?

Open finder and click on "Macintosh HD".
Usually there should be only Applications, Library, System, Users folder shown.
Go to "library" and find the "internet plug in".

----------

Delete the old plug in in

Syetem/Library/Internet plugins

I want to clarify on which file to delete?
In this case only the flash player plugin right?
Ive got a flash player.plugin and flashplayer.xpt file in plug ins.
Delete both or...?
 
Open finder and click on "Macintosh HD".
Usually there should be only Applications, Library, System, Users folder shown.
Go to "library" and find the "internet plug in".

----------



I want to clarify on which file to delete?
In this case only the flash player plugin right?
Ive got a flash player.plugin and flashplayer.xpt file in plug ins.
Delete both or...?

Both..then restart and try to reinstall...
 
your system library is located in your HDD not your user folder that's user/library/internet plugins..

Yes, I'm aware of that.

open your HDD in finder and it'll be right there..

No it is not under /System/Library - but I think perhaps you are trying to make things more complicated that they really are.

Mac OS X is Unix based and Unix is really very simple. Unix uses the forward slash ("/") as the file system separator and the leading "/" is normally taken to mean to "root".

Unix (unlike Windows, VMS and some others) is a single-rooted operating system, which means that 99% of the time, there is no need to specify the disk volume, because when that volume is mounted, everything is relative to root ("/").

So when you tell someone to look under System/Library on any Unix or *nix based system, that implies either $HOME/System/Library (but that doesn't exist), or /System/Library (which does exist, but it's the wrong place).

Open a terminal and you can see Plugins under /System/Library

Code:
bash-3.2$ ls /System/Library/ | grep -i plug
Address Book Plug-Ins
KerberosPlugins
LoginPlugins
UserEventPlugins

But these are not the Plugins were are interested in here.

The ones we want are under /Library - not /System/Library
... and of course not $HOME/Library ether

The ones we want are under /Library ... like this:

Code:
bash-3.2$ ls /Library/Internet*Plug-Ins/ | grep -i plug
Flash Player.plugin
JavaAppletPlugin.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
nsIQTScriptablePlugin.xpt

I'm trying to help you, but you want to argue.

That's funny, I'm trying to help you (and the thread starter), but you want to argue. :D
But thanks for your efforts.

I gave a screenshot that showed you exactly where it was. Try deleting the flash plug in and reinstalling my gut says there is an issue with you're current plug in.

Why do I want to delete my plugin for?
Mine is working fine.

But if I wanted to know if some process was holding a file open, I'd probably use "lsof" or something like that.

e.g.
Code:
$ lsof | grep -i flash

Right now it tells me that these files are open for flash:

/Library/PreferencePanes/Flash Player.prefPane/Contents/Resources/FlashPlayerPreferences.png
/Library/Internet Plug-Ins/Flash Player.plugin/Contents/MacOS/Flash Player
/Library/Internet Plug-Ins/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin/Contents/MacOS/FlashPlayer-10.6

From the full output of "lsof" we can also see the process name/id and the last two files are held open by Firefox ... as we might expect, but the first one is held open by the SystemUIServer process.

We can kill SystemUIServer if we want - it restarts again.

Then run "lsof | grep -i flash" again.

Hopefully it helps with the thread starters problem, otherwise he/she might need to uninstall/reinstall as you suggested.

TLDR version - open Activity Monitor and quit the SystemUIServer process - it might help.
 
Lemme know..

Sorry for the long wait. Work took longer than I thought.

Thank you! The install was successful.
However, this is similar to my solution I did while back.
I uninstalled adobe flash and reinstalled which did the trick.
In this case, it was similar since we deleted the flash files.
What Im worried is that this problem might persist.

When I uninstalled flash and did it again, it worked fine for 2 updates.
After that it started to do the "Close Safari" error.
Now this maybe asking too much but it is annoying to repeat the "uninstall-reinstall" method.

I would like to report back if there is another update to share if the problem repeats or not.
But do you have any idea that it might do? And whats causing it?

Once again thank you!
 
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