MacBook Pro AntiGlare scratched (Covered?)

2contagious

macrumors 6502a
Original poster
Apr 29, 2008
755
0
UK
Hi,

I have a MacBook Pro 17" with AntiGlare screen and it seems that the keyboard (more specifically the Space bar) has created a scratch line on the screen by rubbing away the AntiGlare coating of the screen. Do you think this is covered by Apple Care?

see you,
2c.
 

GGJstudios

macrumors Westmere
May 16, 2008
44,419
758
I have a MacBook Pro 17" with AntiGlare screen and it seems that the keyboard (more specifically the Space bar) has created a scratch line on the screen by rubbing away the AntiGlare coating of the screen. Do you think this is covered by Apple Care?
No, damage from accidents or wear are not covered.
 

sofianito

macrumors 65816
Jan 14, 2011
1,207
2
Spain
I wouldn't call that general wear. If it is actually scratched by the spacebar, that sounds like a product defect. Whether they'd replace it probably depends on the severity of the scratch.
I wouldn't mention the 'spacebar' because it doesn't sound realistic unless some breadcrumbs or something similar in the keyboard prevented the spacebar from being pushed down properly when closing the screen lid...
 

Dangerous Theory

macrumors 68000
Jul 28, 2011
1,981
28
UK
I wouldn't mention the 'spacebar' because it doesn't sound realistic unless some breadcrumbs or something similar in the keyboard prevented the spacebar from being pushed down properly when closing the screen lid...
Does that actually happen? I thought the keyboard was low enough so that it never touches the screen. Never heard of it being pushed in but never bothered to take notice.
 

Orlandoech

macrumors 68040
Jun 2, 2011
3,339
788
Salt Lake City, UT
I simply dont understand these posts.

Everyone here could say, YES its covered, then you take it in and they say NO or vise versa.

Just take it in and see what happens opposed to wasting time and listening to what people on a forum believe what is or isnt covered.
 

markp99

macrumors member
Jun 14, 2012
94
0
New Hampshire
Seen that type issue on non-mac laptops. Seems like a good argument for product defect which should be covered.

Caveat, your space bar was never removed and improperly reinstalled.
 

mcb001982

macrumors regular
May 27, 2008
126
1
Manhattan NY
The repair will be at the discrepancy of the genius technician that you see in my option unless you can prove that for some strange reason the keyboard was popping out and in turn scratched the screen.