Hello.
I recently had a problem with the display on my MBP. The upper right corner was much brighter than the rest of the display which was bothering me, so I brought it into the Apple Store to see if they could do anything about it. The Genius I was talking to said it didn't look normal and that he was going to take it into the back of the store to get a second opinion. Sure enough, it was an issue and he told me that they were going to replace the display. I was more than happy with that, authorized the repairs, and went home.
I get a call a couple days later saying to come pick it up. I run in and get it, turn it on, make sure everything is there, sign the release (probably a bad decision in retrospect) and drive home. Unfortunately, when I get home and set it down on my desk, I see that it's obviously bent. The lid has never closed like this before.
The lid has a fairly tight seal on the right side, but it's bent upwards a fair amount on the left side. At first I thought they had put a bent or warped display on my MBP. Upon further inspection, though, it appears that the top case was bent near the left latch slot. I know the MBP top case has to literally be pried off in order to service anything, so I imagine that the technician used a bit too much force and probably neglected to evenly disperse the force he was putting on it, only prying in one spot.
If you look to the left of the latch release button, you can clearly see that the top case is bent up. The plastic rim has also been separated from the aluminum part of the top case. So, what started as one issue quickly turned into another. The way I see it, the latch slot on the left is bent up, causing an uneven surface for the display to rest on, and magnifying that fact on the far left of the computer.
Here are some more pictures of it with the lid down:
It looks pretty awful. Now, you might ask "What's the big deal, Patrick? It still works, doesn't it?" Well yes, it does still work. But, I don't have to tell you guys how much this thing costs, especially when you're a college student. I'd like it to be perfect, so it is a big deal. It's a huge deal, actually.
I called the Apple Store back immediately, explained that I had just gotten my laptop serviced and that its top case had been bent during servicing. The gentleman there said "Okay, let's schedule another appointment and we'll try and get that issue resolved." He made it sound like they would be willing to fix it, but I'm not so sure that they will. I mean, I did sign the papers and leave after the repairs had been done. It was only when I got home that I realized that it had been damaged.
So here's where I ask for your thoughts on this matter.
1)Do you think they'll acknowledge the fact that they bent my laptop and replace my top case?
The Genius that originally helped me told me how incredibly well I had taken care of my laptop, so he can vouch for the fact that it was perfect when I brought it in (if he's there, that is).
2)Do you think the display is bent or do you agree that it's the top case?
Additional details: I got this computer about a year ago, the limited warranty has not yet expired, it has an AppleCare Protection Plan, it's a late 2007 2.2GHz 15-inch MBP, and the lid originally closed perfectly.
Let me know what you guys think.
Patrick
I recently had a problem with the display on my MBP. The upper right corner was much brighter than the rest of the display which was bothering me, so I brought it into the Apple Store to see if they could do anything about it. The Genius I was talking to said it didn't look normal and that he was going to take it into the back of the store to get a second opinion. Sure enough, it was an issue and he told me that they were going to replace the display. I was more than happy with that, authorized the repairs, and went home.
I get a call a couple days later saying to come pick it up. I run in and get it, turn it on, make sure everything is there, sign the release (probably a bad decision in retrospect) and drive home. Unfortunately, when I get home and set it down on my desk, I see that it's obviously bent. The lid has never closed like this before.
The lid has a fairly tight seal on the right side, but it's bent upwards a fair amount on the left side. At first I thought they had put a bent or warped display on my MBP. Upon further inspection, though, it appears that the top case was bent near the left latch slot. I know the MBP top case has to literally be pried off in order to service anything, so I imagine that the technician used a bit too much force and probably neglected to evenly disperse the force he was putting on it, only prying in one spot.
If you look to the left of the latch release button, you can clearly see that the top case is bent up. The plastic rim has also been separated from the aluminum part of the top case. So, what started as one issue quickly turned into another. The way I see it, the latch slot on the left is bent up, causing an uneven surface for the display to rest on, and magnifying that fact on the far left of the computer.
Here are some more pictures of it with the lid down:
It looks pretty awful. Now, you might ask "What's the big deal, Patrick? It still works, doesn't it?" Well yes, it does still work. But, I don't have to tell you guys how much this thing costs, especially when you're a college student. I'd like it to be perfect, so it is a big deal. It's a huge deal, actually.
I called the Apple Store back immediately, explained that I had just gotten my laptop serviced and that its top case had been bent during servicing. The gentleman there said "Okay, let's schedule another appointment and we'll try and get that issue resolved." He made it sound like they would be willing to fix it, but I'm not so sure that they will. I mean, I did sign the papers and leave after the repairs had been done. It was only when I got home that I realized that it had been damaged.
So here's where I ask for your thoughts on this matter.
1)Do you think they'll acknowledge the fact that they bent my laptop and replace my top case?
The Genius that originally helped me told me how incredibly well I had taken care of my laptop, so he can vouch for the fact that it was perfect when I brought it in (if he's there, that is).
2)Do you think the display is bent or do you agree that it's the top case?
Additional details: I got this computer about a year ago, the limited warranty has not yet expired, it has an AppleCare Protection Plan, it's a late 2007 2.2GHz 15-inch MBP, and the lid originally closed perfectly.
Let me know what you guys think.
Patrick
