MacBook Pro Black Screen/Reset problems...

Discussion in 'MacBook Pro' started by batinkoff, May 4, 2013.

  1. batinkoff macrumors newbie

    Joined:
    May 4, 2013
    #1
    I apologize if someone has already given the solution for this problem.... I have done some research and I have tried everything that I could, but nothing helps. Here's how my problem developed in time...

    1. I started using Google Chrome some weeks ago.... sometimes all of a sudden the screen went black and also the keyboard went black. I had to reset the computer by holding the start button, nothing else helped.

    2 I upgraded my OS to Mountain Lion (10.8.3). I also stopped using Google Chrome, thinking the problem was solved.

    3. The same black screen/reset problem continued to happen (4-5 times per week), but this time I wasn't using Google Chrome and the computer reset itself (me not helping by holding the start button). I made another research and I decided to reset the NVRM as suggested on the apple support website.

    I thought it was over......but no! The same problem happened again! I do not understand the crash log, that is why I post it here and if someone can help me or if someone could give a suggestion how to solve this unbelievably irritating problem, I would be glad!


    CRASHLOG

    Interval Since Last Panic Report: 23573 sec
    Panics Since Last Report: 1
    Anonymous UUID: 81E145A2-B3E0-17FE-33CA-DAB95CCBD5F8
    Sat May 4 19:25:35 2013
    panic(cpu 2 caller 0xffffff7f9af587f2): NVRM[0/1:0:0]: Read Error 0x0061002c: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80b9596000 0x0a5480a2, D0, P3/4
    Backtrace (CPU 2), Frame : Return Address
    0xffffff8095fdbc30 : 0xffffff801a81d626
    0xffffff8095fdbca0 : 0xffffff7f9af587f2
    0xffffff8095fdbd60 : 0xffffff7f9b0553b9
    0xffffff8095fdbdc0 : 0xffffff7f9b2a7ee0
    0xffffff8095fdbde0 : 0xffffff7f9b02a8d8
    0xffffff8095fdbe00 : 0xffffff7f9b0e15ab
    0xffffff8095fdbe70 : 0xffffff7f9af40699
    0xffffff8095fdbf30 : 0xffffff7f9af010cf
    0xffffff8095fdbf60 : 0xffffff801a83dcfe
    0xffffff8095fdbfb0 : 0xffffff801a8b2977
    Kernel Extensions in backtrace: com.apple.NVDAResman(8.1)[A26D2A3D-C06F-3A0F-
    BCFF-901A98C93C3D]@0xffffff7f9aefb000->0xffffff7f9b208fff
    dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-
    FAC6B3E9A292]@0xffffff7f9ae66000
    dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-
    DC6AC3FEC163]@0xffffff7f9aee7000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-
    E50A-3073-8C96-06F854292A91]@0xffffff7f9aea4000 com.apple.nvidia.nv50hal(8.1)
    [5F021999-8B18-3BD5-9B98-90617E638A63]@0xffffff7f9b216000->0xffffff7f9b537fff dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-
    BCFF-901A98C93C3D]@0xffffff7f9aefb000
    dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-
    FAC6B3E9A292]@0xffffff7f9ae66000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version: 12D78
    Kernel version:
    Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/ RELEASE_X86_64
    Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
    Kernel slide: 0x000000001a600000
    Kernel text base: 0xffffff801a800000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 23738990803450
    last loaded kext at 19144225207724: com.apple.driver.AppleUSBCDCACMControl
    4.1.23 (addr 0xffffff7f9ccec000, size 16384)
    last unloaded kext at 19389892274201: com.apple.driver.AppleWWANSupport
    2.7.2 (addr 0xffffff7f9ccdf000, size 12288) loaded kexts:
    com.vmware.kext.vmnet 3.0.0 com.vmware.kext.vmioplug 3.0.0 com.huawei.driver.cdc_acm 2.6.2f17 com.vmware.kext.vmci 3.0.0 com.vmware.kext.vmx86 3.0.0 com.huawei.driver.cdc_usb_bus 1.0.2 com.apple.driver.AppleUSBCDC 4.1.23
    com.apple.driver.AppleHWSensor 1.9.5d0 com.apple.filesystems.autofs 3.0
    com.apple.driver.AudioAUUC 1.60 com.apple.iokit.IOBluetoothSerialManager 4.1.3f3 com.apple.driver.AGPM 100.12.87
    com.apple.driver.AppleHDA 2.3.7fc4 com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3 com.apple.GeForce 8.1.0
    com.apple.driver.AppleLPC 1.6.0
    com.apple.iokit.IOUserEthernet 1.0.0d1 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.ApplePolicyControl 3.3.0 com.apple.driver.AppleMikeyHIDDriver 122 com.apple.driver.AppleSMCPDRC 1.0.0 com.apple.driver.AppleUpstreamUserClient 3.5.10 com.apple.driver.SMCMotionSensor 3.0.3d1 com.apple.driver.AppleSMCLMU 2.0.3d0 com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0 com.apple.driver.AppleMikeyDriver 2.3.7fc4 com.apple.driver.AppleIntelHDGraphics 8.1.0 com.apple.driver.AppleIntelHDGraphicsFB 8.1.0 com.apple.driver.AppleMuxControl 3.3.0 com.apple.driver.AppleMCCSControl 1.1.11 com.apple.driver.AppleUSBTCButtons 237.1 com.apple.driver.AppleUSBCardReader 3.1.7 com.apple.driver.AppleUSBTCKeyboard 237.1 com.apple.driver.AppleIRController 320.15 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
    1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
    1.0.0d1
    com.apple.BootCache 34
    com.apple.iokit.SCSITaskUserClient 3.5.5 com.apple.driver.XsanFilter 404 com.apple.iokit.IOAHCIBlockStorage 2.3.1 com.apple.driver.AppleUSBHub 5.5.5 com.apple.driver.AirPort.Brcm4331 614.20.16 com.apple.driver.AppleFWOHCI 4.9.6 com.apple.driver.AppleAHCIPort 2.5.1 com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1 com.apple.driver.AppleUSBEHCI 5.5.0 com.apple.driver.AppleSmartBatteryManager 161.0.0 com.apple.driver.AppleEFINVRAM 1.7 com.apple.driver.AppleRTC 1.5 com.apple.driver.AppleACPIButtons 1.7 com.apple.driver.AppleHPET 1.8 com.apple.driver.AppleSMBIOS 1.9 com.apple.driver.AppleACPIEC 1.7
    com.apple.driver.AppleAPIC 1.6 com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0 com.apple.nke.applicationfirewall 4.0.39 com.apple.security.quarantine 2 com.apple.driver.AppleIntelCPUPowerManagement 196.0.0 com.apple.nke.ppp 1.8
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 10.0.6 com.apple.driver.DspFuncLib 2.3.7fc4 com.apple.iokit.IOAudioFamily 1.8.9fc11 com.apple.kext.OSvKernDSPLib 1.6 com.apple.iokit.IOFireWireIP 2.2.5
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport com.apple.nvidia.nv50hal 8.1.0
    com.apple.NVDAResman 8.1.0 com.apple.driver.AppleHDAController 2.3.7fc4 com.apple.iokit.IOHDAFamily 2.3.7fc4 com.apple.iokit.IOSurface 86.0.4 com.apple.iokit.IOBluetoothFamily 4.1.3f3 com.apple.driver.AppleSMC 3.1.4d2 com.apple.driver.IOPlatformPluginLegacy 1.0.0 com.apple.driver.IOPlatformPluginFamily 5.3.0d51 com.apple.driver.AppleSMBusPCI 1.0.11d0 com.apple.driver.AppleGraphicsControl 3.3.0 com.apple.driver.AppleBacklightExpert 1.0.4 com.apple.iokit.IONDRVSupport 2.3.7 com.apple.driver.AppleSMBusController 1.0.11d0 com.apple.iokit.IOGraphicsFamily 2.3.7 com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5 com.apple.driver.AppleUSBMultitouch 237.3 com.apple.iokit.IOUSBMassStorageClass 3.5.1 com.apple.iokit.IOUSBHIDDriver 5.2.5 com.apple.driver.AppleUSBMergeNub 5.5.5 com.apple.driver.AppleUSBComposite 5.2.5 com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5 com.apple.iokit.IOBDStorageFamily 1.7 com.apple.iokit.IODVDStorageFamily 1.7.1 com.apple.iokit.IOCDStorageFamily 1.7.1 com.apple.iokit.IOAHCISerialATAPI 2.5.1 com.apple.iokit.IOSCSIArchitectureModelFamily com.apple.iokit.IOUSBUserClient 5.5.5 com.apple.iokit.IO80211Family 522.4 com.apple.iokit.IOFireWireFamily 4.5.5 com.apple.iokit.IOAHCIFamily 2.3.1 com.apple.iokit.IOEthernetAVBController 1.0.2b1 com.apple.iokit.IONetworkingFamily 3.0 com.apple.iokit.IOUSBFamily 5.5.5 com.apple.driver.AppleEFIRuntime 1.7 com.apple.iokit.IOHIDFamily 1.8.1 com.apple.iokit.IOSMBusFamily1.1 com.apple.security.sandbox 220.2 com.apple.kext.AppleMatch 1.0.0d1 com.apple.security.TMSafetyNet 7 com.apple.driver.DiskImages 345 com.apple.iokit.IOStorageFamily 1.8 com.apple.driver.AppleKeyStore 28.21 com.apple.driver.AppleACPIPlatform 1.7 com.apple.iokit.IOPCIFamily 2.7.3 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.corecrypto 1.0
    4.1.3f3
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f17
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.16)
    Bluetooth: Version 4.1.3f3 11349, 2 service, 11 devices, 1 incoming serial ports
    Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB
    3.5.5
    Serial ATA Device: MAT****ADVD-R UJ-898
    USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: HUAWEI Mobile, 0x12d1 (Huawei Technologies Co., Ltd.), 0x1c05, 0xfa140000 / 6 USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5 USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 9
    USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3
     
  2. johnnnw macrumors 65816

    johnnnw

    Joined:
    Feb 7, 2013
    #2
    You mentioned doing a PRAM reset, but have you tried an SMC Reset as well?

    Try that first.
     
  3. batinkoff thread starter macrumors newbie

    Joined:
    May 4, 2013
    #4
    Thank you for your help! It seems a lot of people have have been experiencing this problem since 2010. It also seems to me the problem gets bigger when upgrading to Lion and Mountain Lion. Resetting the SMC wouldn't help. Nevertheless the links you have suggested proved helpful. Thank you both guys!

    ----------

    This one proved priceless!!!!!!!! - https://discussions.apple.com/thread/3114550

    Thank you, swerve147!
     
  4. swerve147 macrumors 6502a

    swerve147

    Joined:
    Jan 12, 2013
    #5
    NP, glad to help. Good luck with getting it resolved
     
  5. batinkoff thread starter macrumors newbie

    Joined:
    May 4, 2013
    #6
    Unfortunately I think this problem cannot be resolved, unless changing the logic board. In my case that would cost a lot, because my MacBook Pro guarantee has expired. And there is a bad taste in my mouth. I had the belief that Apple products are ones of premium quality, which proved to be so not true! Of course I know that hardware problems are something normal and can happen to anybody, BUT here we are dealing with WIDESPREAD problem which concerns so many customers! I mean my case is not a single one (due to bad luck or something, which would be OK even for me, because such things happen....) There are so many people complaining about this nVidia 330M! This is an Apple fault, which they should have treated with much greater care.... The good thing is that there are people like you, who really try to help, just because they want to do the right thing! Thank you one more time!
     
  6. swerve147 macrumors 6502a

    swerve147

    Joined:
    Jan 12, 2013
    #7
    Apple's customer service isn't bad, it might be worth a shot asking them anyway.
     

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