MacBook Pro Cracked Screen, What do I do??!!

Discussion in 'MacBook Pro' started by Mburkey, Dec 17, 2008.

  1. Mburkey macrumors newbie

    Joined:
    Dec 17, 2008
    #1
    I have a 4 month old MacBook Pro that now has a cracked inner screen. I was told by the sales rep I purchaced my AppleCare plan from, and an over the phone AppleCare associate that this was covered under my warenty. But when I took my computer into the Apple Store, I was told that this WASN'T covered and that it would be $1200 to fix. Has this happened to anyone else and what did you do!? If AppleCare doesn't cover this what did I pay $300 for!? PLEASE HELP!
     
  2. Bubba22 macrumors newbie

    Joined:
    Aug 8, 2008
    Location:
    Ottawa
    #2
    If you cracked the screen that sounds like something that was definitely your fault. Apple care doesn't cover accidental damage. From what you've said you either have to bite the bullet and pay the bill from apple or you can replace the screen yourself but you won't have your warranty then.
     
  3. Tastannin macrumors 6502

    Tastannin

    Joined:
    Sep 19, 2003
    Location:
    UT
    #3
    If you don't have this in writing, you're pretty much out of luck. Do you have homeowner's insurance? They may cover it.

    You could look for a dead MBP with a good screen and take it in to an Apple authorized repair center and ask them to do the replacement.

    Cheapest route - turn the MBP into a desktop - connect it to a monitor. I know, sucks, but it's better than no computer. You probably could do this until you figure out what to do and find the $ to repair the screen.
     
  4. Warranty Voider macrumors 6502

    Joined:
    Aug 27, 2008
    Location:
    Maine, US
    #4
    Apple doesn't have a magical way of telling that you replaced the screen yourself. If you're careful, and don't screw it up, then no one will find out.
     
  5. Fidgetyrat macrumors regular

    Joined:
    Jan 29, 2008
    #5
    Hostly, sounds like you clearly didn't read the terms of your warranty. As stated, it doesn't cover user-caused error and honestly, a cracked LCD isn't something that can just happen on its own.
     
  6. rychencop macrumors 65816

    rychencop

    Joined:
    Aug 17, 2007
    Location:
    http://www.northaugusta.net/
    #6
    applecare is not "what ever happens" insurance. it guards against defects and such only. you're on your own on this one.
     

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