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MacBook Pro crashes

P

pepernoot17

macrumors newbie
Original poster
Jun 27, 2012
9
0
Hi,

Since a few weeks my macbook pro is crashing "randomly".
The first crash deleted all my programs, literal all the apps including the terminal and all the other default apps.
All my files where still on the mac.(and Finder)

So I went to the Apple store and the Geniuses had no idea where it came from or how to fix it (without programs you can do nothing).
After a factory reset and a fresh install of OSX it all worked fine for a few days.

Now it is crashing again!
It just give me a black screen and after that a reboot!

What is going wrong?

If you need more info, ask me I have no idea what the problem is and how to fix it!

Thanks for reading
 
Have you updated any hardware like ram or hard drives? Do you have any peripheral devices connected? These questions need to be asked, as weird problems are more often hardware than software.
 
pepernoot17 said:
The Apple Hardware Test is not working :(

I am holding D while booting but it just give me the login screen.

Do I need this?
http://support.apple.com/kb/DL1450
If so.. it gives an error. (This software is not supported on your system.)

About this mac:
http://s22.postimg.org/4j7tu71kx/Screen_Shot_2013_04_13_at_3_45_27_PM.png
Click to expand...

Not working, that is indeed odd, maybe the keyboard won't work properly, if you have an external one connect that one and try again.

About your Firmware, down below a quote from the linked Apple page, you should open about my mac, then more info and then system report and see what the firmware is, if it is the same as in the quoted text below then the update was already done.

Boot ROM or SMC Version Information: After MacBook Pro update has successfully completed, your Boot ROM Version will be MBP81.0047.B24.
Click to expand...
 
Yeah, my Ram is upgraded. But that's more than 6 months ago.
The crashes appear a long time after the Ram upgrade.

The Ram installed:

Code: 
(2x) Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920

------

Boot ROM Version: MBP81.0047.B27

------

[/COLOR]
Brian Y said:
Do you have any logs in Console from when it went black?
Click to expand...

The last Crash log:

Code: 
Interval Since Last Panic Report:  292373 sec
Panics Since Last Report:          1
Anonymous UUID:                    CAB4A209-08A2-5D17-51C6-2C4859EA03CB

Sat Apr 13 14:32:27 2013
panic(cpu 1 caller 0xffffff8009eb7e95): Kernel trap at 0xffffff800a227353, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x00007fcbdc000000, CR3: 0x0000000029fb7012, CR4: 0x00000000000606e0
RAX: 0xffffff800a05d3f0, RBX: 0xffffff802a974a00, RCX: 0x0000000001510000, RDX: 0xffffff8029d4cdc0
RSP: 0xffffff81db253d50, RBP: 0xffffff81db253d60, RSI: 0xffffff802b4a23c0, RDI: 0xffffff802a959780
R8:  0x0000000000000014, R9:  0xffffff802b5d38b8, R10: 0x0000000000000040, R11: 0x0000000000000206
R12: 0x0000000000000001, R13: 0xffffff8029dce300, R14: 0xffffff802b4a23c0, R15: 0x0000000000000000
RFL: 0x0000000000010202, RIP: 0xffffff800a227353, CS:  0x0000000000000008, SS:  0x0000000000000010
Fault CR2: 0x00007fcbdc000000, Error code: 0x0000000000000000, Fault CPU: 0x1

Backtrace (CPU 1), Frame : Return Address
0xffffff81db2539f0 : 0xffffff8009e1d626 
0xffffff81db253a60 : 0xffffff8009eb7e95 
0xffffff81db253c30 : 0xffffff8009ecd4dd 
0xffffff81db253c50 : 0xffffff800a227353 
0xffffff81db253d60 : 0xffffff800a227524 
0xffffff81db253d80 : 0xffffff800a226e28 
0xffffff81db253da0 : 0xffffff800a2272ef 
0xffffff81db253de0 : 0xffffff800a262ef2 
0xffffff81db253e30 : 0xffffff8009e97674 
0xffffff81db253e80 : 0xffffff8009e20aed 
0xffffff81db253eb0 : 0xffffff8009e10448 
0xffffff81db253f00 : 0xffffff8009e1961b 
0xffffff81db253f70 : 0xffffff8009ea5dd6 
0xffffff81db253fb0 : 0xffffff8009ecdd43 

BSD process name corresponding to current thread: hidd

Mac OS version:
12D78

Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan  6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide:     0x0000000009c00000
Kernel text base: 0xffffff8009e00000
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

System uptime in nanoseconds: 25114815121
last loaded kext at 21098006852: com.apple.driver.AudioAUUC	1.60 (addr 0xffffff7f8b12a000, size 32768)
loaded kexts:
com.apple.driver.AudioAUUC	1.60
com.apple.driver.AGPM	100.12.87
com.apple.driver.AppleMikeyHIDDriver	122
com.apple.driver.AppleTyMCEDriver	1.0.2d2
com.apple.kext.AMDFramebuffer	8.1.0
com.apple.driver.AppleHDAHardwareConfigDriver	2.3.7fc4
com.apple.driver.AppleHDA	2.3.7fc4
com.apple.AMDRadeonAccelerator	1.0.6
com.apple.iokit.IOBluetoothUSBDFU	4.1.3f3
com.apple.driver.AppleBacklight	170.2.5
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport	4.1.3f3
com.apple.driver.SMCMotionSensor	3.0.3d1
com.apple.driver.AppleMuxControl	3.3.0
com.apple.driver.AppleUpstreamUserClient	3.5.10
com.apple.driver.AppleMCCSControl	1.1.11
com.apple.driver.AppleMikeyDriver	2.3.7fc4
com.apple.driver.AppleSMCPDRC	1.0.0
com.apple.iokit.IOUserEthernet	1.0.0d1
com.apple.Dont_Steal_Mac_OS_X	7.0.0
com.apple.driver.ApplePolicyControl	3.3.0
com.apple.driver.AppleLPC	1.6.0
com.apple.driver.AppleIntelHD3000Graphics	8.1.0
com.apple.driver.AppleIntelSNBGraphicsFB	8.1.0
com.apple.driver.AppleSMCLMU	2.0.3d0
com.apple.driver.ACPI_SMC_PlatformPlugin	1.0.0
com.apple.driver.AppleUSBTCButtons	237.1
com.apple.driver.AppleUSBTCKeyEventDriver	237.1
com.apple.driver.AppleUSBTCKeyboard	237.1
com.apple.driver.AppleIRController	320.15
com.apple.driver.AppleFileSystemDriver	3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0d1
com.apple.BootCache	34
com.apple.iokit.SCSITaskUserClient	3.5.5
com.apple.driver.XsanFilter	404
com.apple.iokit.IOAHCIBlockStorage	2.3.1
com.apple.driver.AppleUSBHub	5.5.5
com.apple.driver.AppleSDXC	1.4.0
com.apple.iokit.AppleBCM5701Ethernet	3.6.0b1
com.apple.driver.AirPort.Brcm4331	614.20.16
com.apple.driver.AppleFWOHCI	4.9.6
com.apple.driver.AppleAHCIPort	2.5.1
com.apple.driver.AppleUSBEHCI	5.5.0
com.apple.driver.AppleUSBUHCI	5.2.5
com.apple.driver.AppleEFINVRAM	1.7
com.apple.driver.AppleSmartBatteryManager	161.0.0
com.apple.driver.AppleACPIButtons	1.7
com.apple.driver.AppleRTC	1.5
com.apple.driver.AppleHPET	1.8
com.apple.driver.AppleSMBIOS	1.9
com.apple.driver.AppleACPIEC	1.7
com.apple.driver.AppleAPIC	1.6
com.apple.driver.AppleIntelCPUPowerManagementClient	196.0.0
com.apple.nke.applicationfirewall	4.0.39
com.apple.security.quarantine	2
com.apple.driver.AppleIntelCPUPowerManagement	196.0.0
com.apple.driver.DspFuncLib	2.3.7fc4
com.apple.iokit.IOAudioFamily	1.8.9fc11
com.apple.kext.OSvKernDSPLib	1.6
com.apple.iokit.IOAcceleratorFamily	30.14
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport	4.1.3f3
com.apple.kext.AMD6000Controller	8.1.0
com.apple.kext.AMDSupport	8.1.0
com.apple.driver.AppleBacklightExpert	1.0.4
com.apple.driver.AppleSMBusController	1.0.11d0
com.apple.driver.AppleSMBusPCI	1.0.11d0
com.apple.driver.AppleHDAController	2.3.7fc4
com.apple.iokit.IOHDAFamily	2.3.7fc4
com.apple.iokit.IOSurface	86.0.4
com.apple.iokit.IOBluetoothFamily	4.1.3f3
com.apple.driver.AppleGraphicsControl	3.3.0
com.apple.iokit.IOFireWireIP	2.2.5
com.apple.iokit.IONDRVSupport	2.3.7
com.apple.iokit.IOGraphicsFamily	2.3.7
com.apple.driver.AppleThunderboltEDMSink	1.1.8
com.apple.driver.AppleThunderboltEDMSource	1.1.8
com.apple.driver.AppleThunderboltDPOutAdapter	1.8.9
com.apple.driver.AppleSMC	3.1.4d2
com.apple.driver.IOPlatformPluginLegacy	1.0.0
com.apple.driver.IOPlatformPluginFamily	5.3.0d51
com.apple.driver.AppleThunderboltDPInAdapter	1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily	1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter	1.2.6
com.apple.driver.AppleUSBMultitouch	237.3
com.apple.iokit.IOSCSIBlockCommandsDevice	3.5.5
com.apple.iokit.IOUSBMassStorageClass	3.5.1
com.apple.iokit.IOUSBHIDDriver	5.2.5
com.apple.driver.AppleUSBMergeNub	5.5.5
com.apple.driver.AppleUSBComposite	5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice	3.5.5
com.apple.iokit.IOBDStorageFamily	1.7
com.apple.iokit.IODVDStorageFamily	1.7.1
com.apple.iokit.IOCDStorageFamily	1.7.1
com.apple.iokit.IOAHCISerialATAPI	2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily	3.5.5
com.apple.driver.AppleThunderboltNHI	1.6.3
com.apple.iokit.IOThunderboltFamily	2.2.6
com.apple.iokit.IOUSBUserClient	5.5.5
com.apple.iokit.IOEthernetAVBController	1.0.2b1
com.apple.iokit.IO80211Family	522.4
com.apple.iokit.IONetworkingFamily	3.0
com.apple.iokit.IOFireWireFamily	4.5.5
com.apple.iokit.IOAHCIFamily	2.3.1
com.apple.iokit.IOUSBFamily	5.5.5
com.apple.driver.AppleEFIRuntime	1.7
com.apple.iokit.IOHIDFamily	1.8.1
com.apple.iokit.IOSMBusFamily	1.1
com.apple.security.sandbox	220.2
com.apple.kext.AppleMatch	1.0.0d1
com.apple.security.TMSafetyNet	7
com.apple.driver.DiskImages	345
com.apple.iokit.IOStorageFamily	1.8
com.apple.driver.AppleKeyStore	28.21
com.apple.driver.AppleACPIPlatform	1.7
com.apple.iokit.IOPCIFamily	2.7.3
com.apple.iokit.IOACPIFamily	1.4
com.apple.kec.corecrypto	1.0
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2 GHz, 16 GB, SMC 1.69f4
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HTS547550A9E384, 500.11 GB
Serial ATA Device: MAT****ADVD-R   UJ-8A8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 6
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 11
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 5
USB Device: USB HUB 2.0, 0x0e8f, 0x0016, 0xfa130000 / 4
USB Device: USB Optical Mouse, 0x093a  (Pixart Imaging, Inc.), 0x2510, 0xfa133000 / 9
USB Device: USB HUB 2.0, 0x0e8f, 0x0016, 0xfa131000 / 8
USB Device: Hub in Apple USB Keyboard, apple_vendor_id, 0x1001, 0xfa134000 / 7
USB Device: Apple USB Keyboard, apple_vendor_id, 0x0202, 0xfa134100 / 13
USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
USB Device: My Passport 0748, 0x1058  (Western Digital Technologies, Inc.), 0x0748, 0xfd120000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
 
Looks like it's your keyboard/trackpad causing it.

You could try a PRAM reset:

- Power off the laptop.
- Hold the CMD + ALT + P + R keys
- Whilst holding the keys, press the power button to turn the laptop on
- After the second chime - release the keys.
 
pepernoot17 said:
Yeah, my Ram is upgraded. But that's more than 6 months ago.
The crashes appear a long time after the Ram upgrade.

The Ram installed:

Code: 
(2x) Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920

------

Boot ROM Version: MBP81.0047.B27


BSD process name corresponding to current thread: hidd
Click to expand...

Somehow I deleted the first part in my first post here, asked for this, just realised this.

Have to agree with Brian Y, it's the one in bold, if you have any external devices connected disconnect them and see how it goes.
 
Brian Y said:
Looks like it's your keyboard/trackpad causing it.

You could try a PRAM reset:

- Power off the laptop.
- Hold the CMD + ALT + P + R keys
- Whilst holding the keys, press the power button to turn the laptop on
- After the second chime - release the keys.
Click to expand...

Ok done.
It restarted after holding CMD + ALT + P + R, is that a successful feedback of doing this?

Is it possible this have solved all the problems?

note: During shutting it down it crashes again.
 
pepernoot17 said:
I have to take the battery out and put it back?
Click to expand...

No

Note: Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Click to expand...
 
Ok successfully done.
The LED flashes so it's done right. The boot was incredibly slow.

The future will show us if this solved the problem.

Thanks!!
 
pepernoot17 said:
Yeah, my Ram is upgraded. But that's more than 6 months ago.
The crashes appear a long time after the Ram upgrade.

The Ram installed:

Code: 
(2x) Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920
Click to expand...

You don't seem to have much in the way of third party hardware, and nothing that would likely be the cause of frequent crashes. The first thing I would do is memtest the ram for 5 or more cycles. I have never seen an SMC reset solve major issues. It may not be ram, but it's one of the most likely causes, especially given your symptoms. You said that after a clean install it's fine for some time prior to the crashes starting again. Bad ram can cause corruption over time. I would really try it before anything else. Run it in single user mode so it can test as much of the ram as possible. Also whenever you upgrade ram, the first thing you do should be to test it prior to putting the machine back in service. Really persistent issues like this are almost always a piece of failing hardware, and I've never personally seen zap PRAM, reset NVRAM, reset SMC, etc. fix them. If you read Apple's support documents, they fix specific kinds of issues.
 
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