MacBook Pro crashes

Discussion in 'MacBook Pro' started by pepernoot17, Apr 13, 2013.

  1. pepernoot17 macrumors newbie

    Joined:
    Jun 27, 2012
    #1
    Hi,

    Since a few weeks my macbook pro is crashing "randomly".
    The first crash deleted all my programs, literal all the apps including the terminal and all the other default apps.
    All my files where still on the mac.(and Finder)

    So I went to the Apple store and the Geniuses had no idea where it came from or how to fix it (without programs you can do nothing).
    After a factory reset and a fresh install of OSX it all worked fine for a few days.

    Now it is crashing again!
    It just give me a black screen and after that a reboot!

    What is going wrong?

    If you need more info, ask me I have no idea what the problem is and how to fix it!

    Thanks for reading
     
  2. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #2
  3. pepernoot17 thread starter macrumors newbie

    Joined:
    Jun 27, 2012
    #3
  4. thekev macrumors 604

    thekev

    Joined:
    Aug 5, 2010
    #4
    Have you updated any hardware like ram or hard drives? Do you have any peripheral devices connected? These questions need to be asked, as weird problems are more often hardware than software.
     
  5. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #5
    Not working, that is indeed odd, maybe the keyboard won't work properly, if you have an external one connect that one and try again.

    About your Firmware, down below a quote from the linked Apple page, you should open about my mac, then more info and then system report and see what the firmware is, if it is the same as in the quoted text below then the update was already done.

     
  6. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #6
    Do you have any logs in Console from when it went black?
     
  7. pepernoot17 thread starter macrumors newbie

    Joined:
    Jun 27, 2012
    #7
    Yeah, my Ram is upgraded. But that's more than 6 months ago.
    The crashes appear a long time after the Ram upgrade.

    The Ram installed:

    Code:
    (2x) Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920
    ------

    Boot ROM Version: MBP81.0047.B27

    ------

    [/COLOR]
    The last Crash log:

    Code:
    Interval Since Last Panic Report:  292373 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    CAB4A209-08A2-5D17-51C6-2C4859EA03CB
    
    Sat Apr 13 14:32:27 2013
    panic(cpu 1 caller 0xffffff8009eb7e95): Kernel trap at 0xffffff800a227353, type 13=general protection, registers:
    CR0: 0x0000000080010033, CR2: 0x00007fcbdc000000, CR3: 0x0000000029fb7012, CR4: 0x00000000000606e0
    RAX: 0xffffff800a05d3f0, RBX: 0xffffff802a974a00, RCX: 0x0000000001510000, RDX: 0xffffff8029d4cdc0
    RSP: 0xffffff81db253d50, RBP: 0xffffff81db253d60, RSI: 0xffffff802b4a23c0, RDI: 0xffffff802a959780
    R8:  0x0000000000000014, R9:  0xffffff802b5d38b8, R10: 0x0000000000000040, R11: 0x0000000000000206
    R12: 0x0000000000000001, R13: 0xffffff8029dce300, R14: 0xffffff802b4a23c0, R15: 0x0000000000000000
    RFL: 0x0000000000010202, RIP: 0xffffff800a227353, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x00007fcbdc000000, Error code: 0x0000000000000000, Fault CPU: 0x1
    
    Backtrace (CPU 1), Frame : Return Address
    0xffffff81db2539f0 : 0xffffff8009e1d626 
    0xffffff81db253a60 : 0xffffff8009eb7e95 
    0xffffff81db253c30 : 0xffffff8009ecd4dd 
    0xffffff81db253c50 : 0xffffff800a227353 
    0xffffff81db253d60 : 0xffffff800a227524 
    0xffffff81db253d80 : 0xffffff800a226e28 
    0xffffff81db253da0 : 0xffffff800a2272ef 
    0xffffff81db253de0 : 0xffffff800a262ef2 
    0xffffff81db253e30 : 0xffffff8009e97674 
    0xffffff81db253e80 : 0xffffff8009e20aed 
    0xffffff81db253eb0 : 0xffffff8009e10448 
    0xffffff81db253f00 : 0xffffff8009e1961b 
    0xffffff81db253f70 : 0xffffff8009ea5dd6 
    0xffffff81db253fb0 : 0xffffff8009ecdd43 
    
    BSD process name corresponding to current thread: hidd
    
    Mac OS version:
    12D78
    
    Kernel version:
    Darwin Kernel Version 12.3.0: Sun Jan  6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
    Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
    Kernel slide:     0x0000000009c00000
    Kernel text base: 0xffffff8009e00000
    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
    
    System uptime in nanoseconds: 25114815121
    last loaded kext at 21098006852: com.apple.driver.AudioAUUC	1.60 (addr 0xffffff7f8b12a000, size 32768)
    loaded kexts:
    com.apple.driver.AudioAUUC	1.60
    com.apple.driver.AGPM	100.12.87
    com.apple.driver.AppleMikeyHIDDriver	122
    com.apple.driver.AppleTyMCEDriver	1.0.2d2
    com.apple.kext.AMDFramebuffer	8.1.0
    com.apple.driver.AppleHDAHardwareConfigDriver	2.3.7fc4
    com.apple.driver.AppleHDA	2.3.7fc4
    com.apple.AMDRadeonAccelerator	1.0.6
    com.apple.iokit.IOBluetoothUSBDFU	4.1.3f3
    com.apple.driver.AppleBacklight	170.2.5
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport	4.1.3f3
    com.apple.driver.SMCMotionSensor	3.0.3d1
    com.apple.driver.AppleMuxControl	3.3.0
    com.apple.driver.AppleUpstreamUserClient	3.5.10
    com.apple.driver.AppleMCCSControl	1.1.11
    com.apple.driver.AppleMikeyDriver	2.3.7fc4
    com.apple.driver.AppleSMCPDRC	1.0.0
    com.apple.iokit.IOUserEthernet	1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X	7.0.0
    com.apple.driver.ApplePolicyControl	3.3.0
    com.apple.driver.AppleLPC	1.6.0
    com.apple.driver.AppleIntelHD3000Graphics	8.1.0
    com.apple.driver.AppleIntelSNBGraphicsFB	8.1.0
    com.apple.driver.AppleSMCLMU	2.0.3d0
    com.apple.driver.ACPI_SMC_PlatformPlugin	1.0.0
    com.apple.driver.AppleUSBTCButtons	237.1
    com.apple.driver.AppleUSBTCKeyEventDriver	237.1
    com.apple.driver.AppleUSBTCKeyboard	237.1
    com.apple.driver.AppleIRController	320.15
    com.apple.driver.AppleFileSystemDriver	3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0d1
    com.apple.BootCache	34
    com.apple.iokit.SCSITaskUserClient	3.5.5
    com.apple.driver.XsanFilter	404
    com.apple.iokit.IOAHCIBlockStorage	2.3.1
    com.apple.driver.AppleUSBHub	5.5.5
    com.apple.driver.AppleSDXC	1.4.0
    com.apple.iokit.AppleBCM5701Ethernet	3.6.0b1
    com.apple.driver.AirPort.Brcm4331	614.20.16
    com.apple.driver.AppleFWOHCI	4.9.6
    com.apple.driver.AppleAHCIPort	2.5.1
    com.apple.driver.AppleUSBEHCI	5.5.0
    com.apple.driver.AppleUSBUHCI	5.2.5
    com.apple.driver.AppleEFINVRAM	1.7
    com.apple.driver.AppleSmartBatteryManager	161.0.0
    com.apple.driver.AppleACPIButtons	1.7
    com.apple.driver.AppleRTC	1.5
    com.apple.driver.AppleHPET	1.8
    com.apple.driver.AppleSMBIOS	1.9
    com.apple.driver.AppleACPIEC	1.7
    com.apple.driver.AppleAPIC	1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient	196.0.0
    com.apple.nke.applicationfirewall	4.0.39
    com.apple.security.quarantine	2
    com.apple.driver.AppleIntelCPUPowerManagement	196.0.0
    com.apple.driver.DspFuncLib	2.3.7fc4
    com.apple.iokit.IOAudioFamily	1.8.9fc11
    com.apple.kext.OSvKernDSPLib	1.6
    com.apple.iokit.IOAcceleratorFamily	30.14
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport	4.1.3f3
    com.apple.kext.AMD6000Controller	8.1.0
    com.apple.kext.AMDSupport	8.1.0
    com.apple.driver.AppleBacklightExpert	1.0.4
    com.apple.driver.AppleSMBusController	1.0.11d0
    com.apple.driver.AppleSMBusPCI	1.0.11d0
    com.apple.driver.AppleHDAController	2.3.7fc4
    com.apple.iokit.IOHDAFamily	2.3.7fc4
    com.apple.iokit.IOSurface	86.0.4
    com.apple.iokit.IOBluetoothFamily	4.1.3f3
    com.apple.driver.AppleGraphicsControl	3.3.0
    com.apple.iokit.IOFireWireIP	2.2.5
    com.apple.iokit.IONDRVSupport	2.3.7
    com.apple.iokit.IOGraphicsFamily	2.3.7
    com.apple.driver.AppleThunderboltEDMSink	1.1.8
    com.apple.driver.AppleThunderboltEDMSource	1.1.8
    com.apple.driver.AppleThunderboltDPOutAdapter	1.8.9
    com.apple.driver.AppleSMC	3.1.4d2
    com.apple.driver.IOPlatformPluginLegacy	1.0.0
    com.apple.driver.IOPlatformPluginFamily	5.3.0d51
    com.apple.driver.AppleThunderboltDPInAdapter	1.8.9
    com.apple.driver.AppleThunderboltDPAdapterFamily	1.8.9
    com.apple.driver.AppleThunderboltPCIDownAdapter	1.2.6
    com.apple.driver.AppleUSBMultitouch	237.3
    com.apple.iokit.IOSCSIBlockCommandsDevice	3.5.5
    com.apple.iokit.IOUSBMassStorageClass	3.5.1
    com.apple.iokit.IOUSBHIDDriver	5.2.5
    com.apple.driver.AppleUSBMergeNub	5.5.5
    com.apple.driver.AppleUSBComposite	5.2.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice	3.5.5
    com.apple.iokit.IOBDStorageFamily	1.7
    com.apple.iokit.IODVDStorageFamily	1.7.1
    com.apple.iokit.IOCDStorageFamily	1.7.1
    com.apple.iokit.IOAHCISerialATAPI	2.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily	3.5.5
    com.apple.driver.AppleThunderboltNHI	1.6.3
    com.apple.iokit.IOThunderboltFamily	2.2.6
    com.apple.iokit.IOUSBUserClient	5.5.5
    com.apple.iokit.IOEthernetAVBController	1.0.2b1
    com.apple.iokit.IO80211Family	522.4
    com.apple.iokit.IONetworkingFamily	3.0
    com.apple.iokit.IOFireWireFamily	4.5.5
    com.apple.iokit.IOAHCIFamily	2.3.1
    com.apple.iokit.IOUSBFamily	5.5.5
    com.apple.driver.AppleEFIRuntime	1.7
    com.apple.iokit.IOHIDFamily	1.8.1
    com.apple.iokit.IOSMBusFamily	1.1
    com.apple.security.sandbox	220.2
    com.apple.kext.AppleMatch	1.0.0d1
    com.apple.security.TMSafetyNet	7
    com.apple.driver.DiskImages	345
    com.apple.iokit.IOStorageFamily	1.8
    com.apple.driver.AppleKeyStore	28.21
    com.apple.driver.AppleACPIPlatform	1.7
    com.apple.iokit.IOPCIFamily	2.7.3
    com.apple.iokit.IOACPIFamily	1.4
    com.apple.kec.corecrypto	1.0
    Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2 GHz, 16 GB, SMC 1.69f4
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
    Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.16)
    Bluetooth: Version 4.1.3f3 11349, 2 service, 11 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: Hitachi HTS547550A9E384, 500.11 GB
    Serial ATA Device: MAT****ADVD-R   UJ-8A8
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 6
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 11
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 5
    USB Device: USB HUB 2.0, 0x0e8f, 0x0016, 0xfa130000 / 4
    USB Device: USB Optical Mouse, 0x093a  (Pixart Imaging, Inc.), 0x2510, 0xfa133000 / 9
    USB Device: USB HUB 2.0, 0x0e8f, 0x0016, 0xfa131000 / 8
    USB Device: Hub in Apple USB Keyboard, apple_vendor_id, 0x1001, 0xfa134000 / 7
    USB Device: Apple USB Keyboard, apple_vendor_id, 0x0202, 0xfa134100 / 13
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: My Passport 0748, 0x1058  (Western Digital Technologies, Inc.), 0x0748, 0xfd120000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
    
     
  8. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #8
    Looks like it's your keyboard/trackpad causing it.

    You could try a PRAM reset:

    - Power off the laptop.
    - Hold the CMD + ALT + P + R keys
    - Whilst holding the keys, press the power button to turn the laptop on
    - After the second chime - release the keys.
     
  9. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #9
    Somehow I deleted the first part in my first post here, asked for this, just realised this.

    Have to agree with Brian Y, it's the one in bold, if you have any external devices connected disconnect them and see how it goes.
     
  10. pepernoot17 thread starter macrumors newbie

    Joined:
    Jun 27, 2012
    #10
    Ok done.
    It restarted after holding CMD + ALT + P + R, is that a successful feedback of doing this?

    Is it possible this have solved all the problems?

    note: During shutting it down it crashes again.
     
  11. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #11
    Try a SMC reset.

    Resetting the System Management Controller - Support - Apple
     
  12. pepernoot17 thread starter macrumors newbie

    Joined:
    Jun 27, 2012
    #12
  13. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #13
    No

     
  14. pepernoot17 thread starter macrumors newbie

    Joined:
    Jun 27, 2012
    #14
    Ok successfully done.
    The LED flashes so it's done right. The boot was incredibly slow.

    The future will show us if this solved the problem.

    Thanks!!
     
  15. thekev macrumors 604

    thekev

    Joined:
    Aug 5, 2010
    #15
    You don't seem to have much in the way of third party hardware, and nothing that would likely be the cause of frequent crashes. The first thing I would do is memtest the ram for 5 or more cycles. I have never seen an SMC reset solve major issues. It may not be ram, but it's one of the most likely causes, especially given your symptoms. You said that after a clean install it's fine for some time prior to the crashes starting again. Bad ram can cause corruption over time. I would really try it before anything else. Run it in single user mode so it can test as much of the ram as possible. Also whenever you upgrade ram, the first thing you do should be to test it prior to putting the machine back in service. Really persistent issues like this are almost always a piece of failing hardware, and I've never personally seen zap PRAM, reset NVRAM, reset SMC, etc. fix them. If you read Apple's support documents, they fix specific kinds of issues.
     

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