It is iTunes crashing. Does it happen every time? If so, go to Finder, click the GO menu in the Menu Bar, hold down the Option/Alt key, click Library, then in the new Finder window go to the folder called Preferences, open it and find the file called com.apple.iTunes.plist and delete it. It is preferences file, it does not delete any data, only settings. Try opening iTunes again.She sent me a picture on my iphone and I uploaded from there. I see here that it looks like it came through?
Sorry, but as you only posted a report for iTunes and did not mention other applications crashing and did not provide further information, we cannot simply guess what is happening.I knew this was ITunes , appears to be any program Internet related. Office seems to stay up. Safari crashes as well.
She could always try the PLIST delete procedure before doing a restore.Thanks for the response . I had told her I expected to have to restore but was hoping for a different solution