Macbook Pro does not read some DVDs

Discussion in 'MacBook Pro' started by BJB Productions, May 2, 2010.

  1. BJB Productions macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #1
    Hi all,
    This is a rather bizarre issue and I will try to explain the best I can. First off, I did a search, and found nothing recent that could help me with this issue. So I thought I would take a stab in the forums before calling up Apple.

    Here are my specs: Uni-body Macbook Pro (late 2008) 15"-Snow Leopard
    I have checked for all updates, and am up to date on all things.

    So, here's my issue:
    I insert a DVD, and the drive tries to read the DVD, what happens is I hear the drive spin up, then slow down, then spin up again, and slow down. It does this for eternity and it will not let me eject the DVD by pressing eject, or dragging it to the trash. I have to shut down, and eject the disk by holding down the trackpad on startup.

    Now the weird thing is, this only happens randomly; some DVDs work great, while some don't. I've tried various DVDs:

    My Age of Empires DVD will not load, (and the DVD is in perfect condition) it WILL load on my iMac just fine. (and no, it is the original copy, not a bootleg. ;) )

    I also had issues with a Redbox DVD, it did the same exact thing, and I had to shut down to get the disk out. (This DVD was also in perfect condition)


    So...that's the basic story. Any help? :eek:

    Thanks,
     
  2. Dragonforce macrumors 6502a

    Dragonforce

    Joined:
    Apr 9, 2008
    Location:
    London (Ealing) UK
    #2
    Its because the slot in drives suck in general. You could try an external DVD drive if you have to get the data on your MBP.
     
  3. BJB Productions thread starter macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #3
    Don't have anything I need to get off of the DVDs, but I need to use them.... :rolleyes: I don't have an external DVD drive...
     
  4. Durandal02 macrumors member

    Joined:
    Apr 19, 2010
    #4
    Which Age of Empires are you using? The latest patch for AoEIII removes the dvd check, but I'm not sure about AoEII though.
     
  5. BJB Productions thread starter macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #5
    Yeah, i've got AOEIII
     
  6. Macloven macrumors regular

    Macloven

    Joined:
    Aug 25, 2008
    #6
    I was having a similar issue. Certain discs worked fine and others wouldn't read. So I brought a "bad" disc in to the apple store, which worked on all their other machines. The DVD drive was replaced same day and no problems so far. It's noisier than the old one, but at least it works.

    Mark
     
  7. BJB Productions thread starter macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #7
    Thanks...Yeah, that's what i'm thinking..These discs that don't work on my MBP work fine on any other machine...so i'm skeptical.
     
  8. ArmpitoftheGian macrumors newbie

    Joined:
    Apr 19, 2010
    #8
    Cleaning the drive with one of those cheap drive cleaning discs might work. On my old 1st gen MBP I had similar issues as well as inability to write discs properly. I got a $10 cleaning disc from Staples, put it in the drive and I skipped thru all the tracks and after that everything works perfectly. Might want to give that a try before swapping out the drive.

    BTW, holding down the eject button might force eject discs that are stuck.
     
  9. apolloa macrumors G3

    apolloa

    Joined:
    Oct 21, 2008
    Location:
    Time, because it rules EVERYTHING!
    #9
    As said above. I had the EXACT same problem with my unibody MB Pro and fixed it by running a half decent computer dvd driver cleaner through it. Hasn't skipped a beat since and reads all my disks fine.
     
  10. BJB Productions thread starter macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #10
    Well I called Apple support, and they were unable to help me and said I should schedule a genius appointment... Good ol' apple support. :p
     
  11. Sir Cecil macrumors 6502a

    Joined:
    Mar 31, 2008
    #11

    What would you prefer them to do? All stand in a circle and hold hands and pray together for the recovery of your faulty drive?
     
  12. BJB Productions thread starter macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #12
    Haha, :rolleyes: . We'll see what they say..The person I talked to on the phone seemed to say that some DVD cleaners could damage the drive..
     
  13. Sir Cecil macrumors 6502a

    Joined:
    Mar 31, 2008
    #13

    That's true. Particularly steer clear of any cleaners that make use of any fluids. They can turn any light debris into optical mud. Even some dry brush cleaning discs are too forceful. I don't recommend any of them except as a last resort.
     
  14. BJB Productions thread starter macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #14
    Ok, thanks for the advice.. That is why I was hesitant to use anything like that. Glad I didn't.
     
  15. BJB Productions thread starter macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #15
    Just a quick question...I have a small dent in my MBP, will that void my warranty? :eek:
     
  16. ArmpitoftheGian macrumors newbie

    Joined:
    Apr 19, 2010
    #16
    In all honesty I do not think a disc cleaner will damage the drive itself. The Staples brand for example has two very small and soft brushes on the disc that sweep away dirt and like I said worked like a charm. No liquids or anything that I would also never use for cleaning purposes. As far as the dent, it might void the warranty but I do not know. I think you're not going to lose anything by trying a cleaner though, since the drive doesn't work anyway.
     
  17. safelder macrumors member

    Joined:
    Jan 9, 2010
    #17
    Son of a gun, my brand new MBP 15" i5 did the same thing with my MS Office for Mac disk, except it ultimately spit the disk back out. A reboot solved the problem.
     
  18. BJB Productions thread starter macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #18
    Well here's the status:
    They ran some diagnostics on it, and it turns out that my Hard drive is going bad...So they are going to replace it.
     
  19. King Apple macrumors regular

    King Apple

    Joined:
    Mar 17, 2010
    #19
    good news, genius's are always the way to go
     
  20. BJB Productions thread starter macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #20
    Yeah, I was just surprised that the HD could affect the DVD slot.
     

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