Hello All: So recently I was doing school work using Word and EPANET and my macbook suddenly started to freeze up. It would not allow me to restart, so I was forced to do a hard shut down. Upon starting it up, I was given the dreaded grey screen. I tried safebooting it (get progress bar but after ~20% completion it stops and screen goes black) and also a disk repair from disk utilities (just spins at the verifying stage) as recommended by the online apple support. After my visit with the geniuses today, they said that my hard drive was faulty and that it needs to be replaced. I believe they said that it was not mounting. Even their diagnostic cable would not recognize the computer. So yes, I went ahead and set up an appointment for it to be replaced. My questions are however: 1) Is there any way to remove the current data on the drive? (Yes I was an idiot and never backed it up) I tried the Command+T upon start up and a firewire to another macbook of the same year and it would not show up as an external drive. I also tried the migration assistant route, and again the computer was not recognized. Any other ideas? Or am I just out of luck? 2) Is it normal for Apple to keep the old hard drive after replacing it so that they can send it to a warehouse? Seemed really odd to me. Computer Specs: * 2010 13" MacBook Pro 250 GB hard drive * Mavericks OSX I have been to other forums before, and I'm sure I've broken numerous rules but any help would be greatly appreciated. Thanks again!