MacBook Pro - Freezing during use

[Photog88]

Hello everyone,

My macbook pro sometimes freezes while I use it. I don't know much about computers, so I did a little google research and found that using Disk Utility may help find a solution to the problem. When the laptop freezes nothing gets the machine to turn off except for when I hold down the power button. When the laptop begins again, I am asked to 'Restart the Computer' [I will try to photograph this], and I must do this several times before the machine starts back up.

When the laptop does start back up, the computer recognizes there was a problem and generates a report. I will copy and paste that here next time I see it.

Here are some screen shots while the keyboard still responded:






Disk Utility generated about four different errors the first time I ran it, but none on the second trial.

 

[Photog88]

I also have a meeting with the Genius Bar on Wednesday hoping they can help.

 

[J the Ninja]

What was in those reports it generated? Can you post them?

 

[kastenbrust]

We need to see that report, on first assumptions i'd say its a RAM or Graphics Card error, does it happen when your using the 9400M or the 9600M graphics card? (battery saver or hi performance power settings)?

 

[wesrk]

I'm also experiencing a freeze, but the screen looks good, my problem is that neither the keyboard nor the mouse response. Even if I press the power button I get the screen options to reboot, cancel, or shut down, but since my keyboard/mouse are not responding, I have to keep it pressed so it turns off.

if I plug an external keyboard/mouse, I do see those external devices, but not the built in mouse/keyboard.

 

[kastenbrust]

I'm also experiencing a freeze, but the screen looks good, my problem is that neither the keyboard nor the mouse response. Even if I press the power button I get the screen options to reboot, cancel, or shut down, but since my keyboard/mouse are not responding, I have to keep it pressed so it turns off.

if I plug an external keyboard/mouse, I do see those external devices, but not the built in mouse/keyboard.

Yours is a RAM problem, take it to the Apple store, they'll run some tests, replace your RAM on the spot for free as long as its still under warranty or apple care. You wont loose any data so dont worry.

 

[damado]

Mine locks up after about an hour of playing WoW and have to hold down the power button to restart it. I can't take it to the genius bar and have them play for an hour to reproduce the problem though =(

 

[Photog88]

Problem Details Report

It crashed again last night. Here is the 'Problem Details' Report it generated:

Tue Jan 6 14:38:35 2009
panic(cpu 0 caller 0x00405DEB): "NVRM: Read Error: GPU 0, PCI 0x00000100, BAR0 0x92000000 0x3c8bc000"@/SourceCache/xnu/xnu-1228.9.59/iokit/Kernel/IOLib.cpp:724
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x3c477c48 : 0x12b4f3 (0x45b13c 0x3c477c7c 0x1335e4 0x0)
0x3c477c98 : 0x405deb (0x49da40 0xd75280 0x3c477cdc 0x3c477ccc)
0x3c477cb8 : 0xb464f7 (0xd75280 0xd75280 0xd39c88 0x0)
0x3c477cf8 : 0xdfdd1a (0x4ae2004 0x4cb4804 0x100 0x7fffffff)
0x3c477d38 : 0xe17e7e (0x4cb4804 0x100 0xb 0x0)
0x3c477e88 : 0xc9c16f (0x4cb4804 0x49ce404 0x0 0x0)
0x3c477ed8 : 0xb469b6 (0x4cb4804 0x49ce404 0x0 0x0)
0x3c477f18 : 0x4224ff (0x0 0x4d62700 0x1 0x19eb5b)
0x3c477f68 : 0x42165c (0x4d62700 0x43f5454 0x43f542c 0x136e3e)
0x3c477f98 : 0x42133e (0x46b4c00 0x0 0x3c477fc8 0x1a8ddc)
0x3c477fc8 : 0x1a017c (0x46b4c00 0x0 0x1a30b5 0x43f5410)
Backtrace terminated-invalid frame pointer 0
Kernel loadable modules in backtrace (with dependencies):
com.apple.nvidia.nv50hal(5.3.6)@0xd8a000->0xfdefff
dependency: com.apple.NVDAResman(5.3.6)@0xb2d000
com.apple.NVDAResman(5.3.6)@0xb2d000->0xd89fff
dependency: com.apple.iokit.IONDRVSupport(1.7.1)@0xb1f000
dependency: com.apple.iokit.IOPCIFamily(2.5)@0x5d2000
dependency: com.apple.iokit.IOGraphicsFamily(1.7.1)@0xae4000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
9G55

Kernel version:
Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root:xnu-1228.9.59~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F4238BC8)


System Configuration:

Model: MacBookPro3,1, BootROM MBP31.0070.B07, 2 processors, Intel Core 2 Duo, 2.2 GHz, 2 GB
Graphics: GeForce 8600M GT, GeForce 8600M GT, spdisplays_pcie_device, 128 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), 1.4.8.0
Bluetooth: Version 2.1.3f8, 2 service, 0 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
Serial ATA Device: FUJITSU MHW2120BH, 111.79 GB
Parallel ATA Device: MATSHITADVD-R UJ-857E
USB Device: Built-in iSight, (null) mA
USB Device: Apple Internal Keyboard / Trackpad, (null) mA
USB Device: IR Receiver, (null) mA
USB Device: Bluetooth USB Host Controller, (null) mA

 

[Photog88]

My mac has gotten to the point now where I can't even get to the OS. I press the power button to turn it on, then the screen goes gray with a box that says, "please restart".

 

[wesrk]

Yours is a RAM problem, take it to the Apple store, they'll run some tests, replace your RAM on the spot for free as long as its still under warranty or apple care. You wont loose any data so dont worry.

will do as soon as I return home to the states. It has happened maybe 4 times in the past 4 months or so.

 

[johnmartin78]

Mine locks up after about an hour of playing WoW and have to hold down the power button to restart it. I can't take it to the genius bar and have them play for an hour to reproduce the problem though =(

My MBP is doing the exact same thing after playing WoW for an hour or so,my keyboard and mouse stop working and I have to hard reset.I've already had one of my fans replaced in this laptop.Not to mention that if i don't run fancontrol while playing WoW my cpu will get up to 109 degrees Celsius.I am not happy with the new mbp's,at least mine.I wish I never got rid of my old one.