MacBook Pro has dent out of the box

Discussion in 'MacBook Pro' started by boombox15, Jul 10, 2013.

  1. boombox15 macrumors regular

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    Jun 17, 2013
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    Cedar Rapids, Iowa
    #1
    My 15 inch Retina MacBook Pro that I opened yesterday has a dented corner. I am bringing it to the Apple Store today. I heard I could exchange it for my same model but brand new with no issues. Will Apple let me exchange my computer?
     
  2. SandboxGeneral Moderator

    SandboxGeneral

    Staff Member

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    #2
    Yes, if you're unhappy with it, and especially if you just received it, they should take it back with no questions.
     
  3. maflynn Moderator

    maflynn

    Staff Member

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    Boston
    #3
    There is a chance they may not believe you, but if you're polite and firm you shouldn't have a problem.

    I'd say regardless of what we may or may not say here in the forum, you'll find out when you attempt to return it. That is what we say is immaterial to what you experience first hand
     
  4. scbond macrumors 6502

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    Oct 16, 2010
    Location:
    Nottingham, UK
    #4
    It's actually pretty common to received the unibody Macs with some form of damage...I've had it a number of times. Take it back and get it swapped for another brand new one within the return period. If it happens a few times in a row though then they may suggest a refund.
     
  5. ValSalva macrumors 68040

    ValSalva

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    Burpelson AFB
    #5
    Do you have any photos of this dent? I'd be interested in seeing what might pass through Apple quality control. Certainly if it's brand new it can be exchanged for a non-defective MBP.
     
  6. boombox15 thread starter macrumors regular

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    Jun 17, 2013
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    Cedar Rapids, Iowa
    #6
    Here is a pic of the dent.
     

    Attached Files:

  7. ValSalva macrumors 68040

    ValSalva

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    Jun 26, 2009
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    Burpelson AFB
    #7
    Looks like a chip. Pardon me, but exactly what part of the MBP are we looking at?
     
  8. boombox15 thread starter macrumors regular

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    Jun 17, 2013
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    Cedar Rapids, Iowa
    #8
    The top right corner.
     
  9. ValSalva macrumors 68040

    ValSalva

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    #9
    If mine came that way I'd insist that Apple replace it. Be firm but polite and respectful and you should get the result you want. Good luck.
     
  10. InfinitiG macrumors 6502

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    Jun 22, 2010
  11. boombox15 thread starter macrumors regular

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    Jun 17, 2013
    Location:
    Cedar Rapids, Iowa
    #11
    I just hope they can exchange it. It has been 6 days since I ordered it. I don't want them to fix it, I want them to exchange it.
     
  12. calpolygraduate macrumors regular

    Joined:
    Jan 16, 2008
    #12
    You need to invest in a better camera first lol that pic you took is horrid!
     
  13. scbond macrumors 6502

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    Oct 16, 2010
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    Nottingham, UK
    #13
    Are you sure it came like that? Not placing accusations but even I've never seen any come with a chip like that before.
     
  14. boombox15 thread starter macrumors regular

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    Jun 17, 2013
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    Cedar Rapids, Iowa
    #14
    Update: apple store exchanged it with no questions asked! Very happy! My computer was made in April, seems a bit odd that it was made that long ago but anyways, I am very happy!!
     
  15. nickandre21 macrumors 6502a

    Joined:
    Jun 21, 2012
    #15
    well ive as well had two dents on the bottom case, spotted it when the store opened the box and handed it to me, a bit of telling them to give me a new one and then getting approvals 20 mins later Im handed one free from dents. That was further replaced due to hardware issue. The first replacement box had a dent and the second box opened was fine.
     
  16. powerstrokin macrumors 6502a

    powerstrokin

    Joined:
    May 18, 2013
    #16
    Throw that thing in the trash, that's totally unacceptable!

    Nevermind the hard work blood sweat and tears that went into building it lol, no one cares about that.

    As long as you got a tip-top shape computer buddy, I'm glad they replaced it! I wouldn't have left till they did if they gave me any hassle. This is 2013, we shouldn't have to put up with such things in the #1 BEST COUNTRY ON THE PLANET YEAAAHH!
     
  17. Shrink macrumors G3

    Shrink

    Joined:
    Feb 26, 2011
    Location:
    New England, USA
    #17
    Whoa!:eek:

    A suggestion...

    Take a deep breath...relax...take a walk...

    Just a bit overwrought...:rolleyes:
     
  18. B... macrumors 68000

    B...

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    Mar 7, 2013
    #18
    I knew you were going to respond to that post. :)
     
  19. Shrink macrumors G3

    Shrink

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    Feb 26, 2011
    Location:
    New England, USA
    #19
    Pavlov's dogs...ring a bell, and I salivate:p
     
  20. powerstrokin macrumors 6502a

    powerstrokin

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    May 18, 2013
    #20
    LOL... I was just trying to be funny... but seriously... seriously?!
     
  21. Shrink macrumors G3

    Shrink

    Joined:
    Feb 26, 2011
    Location:
    New England, USA
    #21
    Never take anything I say seriously.

    None of my patients do...why should anyone else!:p
     
  22. duervo macrumors 68000

    duervo

    Joined:
    Feb 5, 2011
    #22
    lol ... ahhh man, that made me laugh. Thanks.

    +1 from me.

    AMERICA ... **** YEAH!
     
  23. sofianito macrumors 65816

    sofianito

    Joined:
    Jan 14, 2011
    Location:
    Spain
    #23
    You are either unlucky or clumsy!. How could you let it slip from your hands? I guess the crispy retina blew your mind... :D
     
  24. tooch196 macrumors newbie

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    Nov 18, 2012
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    Cali

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