Macbook Pro i5 keeps freezing. Don't know what to do...

Discussion in 'MacBook Pro' started by krazyfalcon, Oct 22, 2010.

  1. krazyfalcon macrumors newbie

    Joined:
    Jun 28, 2010
    #1
    Hi everyone,
    I bought the new Macbook Pro i5 from amazon about 3-4 months ago. I was really happy with it at first, but after about a couple weeks or so, it started randomly freezing. I took it to the Apple store and they said its because it gets too hot and needs to be on top of a cooler or something. They said there was nothing wrong with the machine, it just froze because it got too hot. So i bought the X-Pad cooler and everything went fine... until recently.

    Now I am back at college, and basically keep the laptop on top of the X-Pad. Well, for the past 3-4 days, the macbook's been freezing on my for no reason. I have SMC Fan Control installed, and the temperature doesn't even get above 45C and it just freezes. Last night, i turned it on, went to MS Office, it froze. I restarted it, went to Safari, it froze. Restarted it again, went to iMovie, it froze. I tried listening to music, it froze. the temp stays under 45C and it just freezes. I have no idea what to do. Should i take it back to the Apple Store? They say there's nothing wrong with my laptop its just a heat issue, but it's literally frozen over about 25 times in the past 2 days alone. No kernal panic, no warning. just freezing. Please, I desperately need help.

    Thank you so much in advance!
     
  2. fel10 macrumors 68000

    fel10

    Joined:
    Feb 2, 2010
    Location:
    Woodstock, GA USA
    #2
    I don't think this is a temp issue, if the temp is around 45 celsius. That's completely normal. These machines are supposed to handle temps of up to 100-105 Celsius.

    I recommend that u download this widget for ur MBP called iStat. After u download it, go to ur Dashboard, and it will give u all the info about ur Mac, like the temp of ur CPU, info about ur Memory, Battery, etc...

    here's the link

    http://www.islayer.com/apps/istatpro/
     
  3. krazyfalcon thread starter macrumors newbie

    Joined:
    Jun 28, 2010
    #3
    Hi,
    First of all, thank you for replying :). Secondly, i have IStat pro. the highest temp over there is 37C as of right now. I don't know what other information i can get from there that can be helpful...
     
  4. krazyfalcon thread starter macrumors newbie

    Joined:
    Jun 28, 2010
    #4
  5. fel10 macrumors 68000

    fel10

    Joined:
    Feb 2, 2010
    Location:
    Woodstock, GA USA
    #5
    This is really odd then. I'm 99% that it's not an overheating issue. Might be a problem with the motherboard, maybe! If u have more than one Apple store where u live, u should try going to a different store, and let them know about ur issue. This isn't normal, so they should not say that there isn't something wrong with it.
     
  6. godaz macrumors regular

    Joined:
    Feb 5, 2009
    #6
    could be a system managment issue.

    I would reccomend resetting the SMC and if that doesnt work try the PRAM
     
  7. krazyfalcon thread starter macrumors newbie

    Joined:
    Jun 28, 2010
    #7
    Hi,
    I reset the SMC and the PRAM and it still freezes randomly. should i call apple care and demand they fix it or give me a refund? i feel like such an idiot spending $2000 on a computer which can't even play songs while i surf the web....
     
  8. Mike225 macrumors 6502a

    Mike225

    Joined:
    Jul 15, 2010
    Location:
    SF BAY
    #8
    Yes
     
  9. Eddyisgreat macrumors 601

    Joined:
    Oct 24, 2007
    #9
    It's not a heat issue.

    Try turning off Automatic GPU Switching in the Energy control panel.
     
  10. tjb1 macrumors 68000

    Joined:
    Aug 26, 2010
    Location:
    Pennsylvania, USA
    #10
    Take a picture of activity monitor when this happens.

    Do this:
    1. CMD+Space
    2. Type "Activity Monitor"
    3. Hit Enter
    4. CMD-Shift-4
    5. Space Bar
    6. Move Camera Over Activity Monitor Window - When it turns blue take picture
    7. Upload picture from desktop
     
  11. mark28 macrumors 68000

    Joined:
    Jan 29, 2010
  12. krazyfalcon thread starter macrumors newbie

    Joined:
    Jun 28, 2010
    #12
    So the computer is defective? One of the reasons I bought this instead of the 13inch is because of te better graphics card + amazing battery life.
     
  13. krazyfalcon thread starter macrumors newbie

    Joined:
    Jun 28, 2010
    #13
    I can't take a screenshot: the computer literally freezes. If you see the video I posted, you see that the keyboard, mouse, all function buttons become unresponsive. I can't do anything except force restart...

    I've clean installed it from the cd 4 times. First time without any updated install. Same issue. Second time only updates and no 3rd party software. Same issue. Third time barebones: no updates or 3rd party software. Same. Damn. Issue. 4 time, I just gave up and hoped it wouldn't happen again. It started acting up 2 weeks after i clean installed it...
     
  14. Eddyisgreat macrumors 601

    Joined:
    Oct 24, 2007
    #14
    No, it's just a crappy implementation of GPU switching on Apple's part. This has been my experience anyway. Lots of freezing if you leave it on Autopilot. There was a big fuss about it when they first were released. Many have installed GFXCardStatus which will let you change the GPU manually. Turning off "auto switching" will leave it on the nVidia card.

    So yeah, i'd try to disable the GPU switching for a couple of days and see if that fixes it. If not, it could be a hardware issue.
     
  15. atticus18244fsa macrumors 6502

    atticus18244fsa

    Joined:
    Jul 11, 2008
    Location:
    Waterloo, ON
    #15
    This sometimes happens to me if I have my MBP plugged into an external monitor with the vga adapter. If I put the MBP to sleep and wake it up in the morning, it is completely frozen sometimes and requires a hard reboot. Never has it happend to me in use though.
     
  16. krazyfalcon thread starter macrumors newbie

    Joined:
    Jun 28, 2010
    #16
    hi
    so i installed the gfxcardstatus, and it helped for a while, but now, the macbook is acting up again. im posting the latest error report, maybe it'll have some clues?

    Interval Since Last Panic Report: 35801 sec
    Panics Since Last Report: 1
    Anonymous UUID: D707F652-6461-4170-870B-82CC066D2D11

    Fri Oct 29 15:58:55 2010
    panic(cpu 0 caller 0x9ca5d7): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f1c6000 0x0a5480a2, D0, P1/4
    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
    0x54ddb938 : 0x21b455 (0x5cf328 0x54ddb96c 0x2238b1 0x0)
    0x54ddb988 : 0x9ca5d7 (0xbd6f0c 0xc45f80 0xbe4468 0x0)
    0x54ddba28 : 0xadd179 (0x911a804 0x92b4004 0x100 0x2ae9ac)
    0x54ddba78 : 0xad4cae (0x92b4004 0x100 0x54ddbaa8 0x9ba881)
    0x54ddbaa8 : 0x16d03a0 (0x92b4004 0x100 0x438004ee 0x6)
    0x54ddbbe8 : 0xafaf45 (0x92b4004 0x92d6004 0x0 0x0)
    0x54ddbc28 : 0x9d3836 (0x92b4004 0x92d6004 0x0 0x0)
    0x54ddbc68 : 0x9cfaf5 (0x0 0x9 0x0 0x0)
    0x54ddbdc8 : 0x9d1a5d (0x0 0x600d600d 0x702a 0x54ddbdf8)
    0x54ddbe98 : 0x9685f4 (0xc1d00015 0xaa910001 0x20802040 0x54ddbee0)
    0x54ddbef8 : 0xd132e9 (0x901b400 0x54ddbf4c 0x0 0x7)
    0x54ddbf58 : 0xd13486 (0x9262600 0xd19ab4 0x54ddbf78 0x2a1591)
    0x54ddbf78 : 0x22fb84 (0x9262600 0x0 0x0 0xbfffe39c)
    0x54ddbfc8 : 0x29e6cc (0x863ea0 0x0 0x10 0x89cc184)
    Kernel Extensions in backtrace (with dependencies):
    com.apple.driver.AGPM(100.12.12)@0xd10000->0xd19fff
    dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x937000
    dependency: com.apple.iokit.IONDRVSupport(2.1)@0x959000
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x926000
    com.apple.nvidia.nv50hal(6.1.8)@0x1596000->0x19b7fff
    dependency: com.apple.NVDAResman(6.1.8)@0x966000
    com.apple.NVDAResman(6.1.8)@0x966000->0xc47fff
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x926000
    dependency: com.apple.iokit.IONDRVSupport(2.1)@0x959000
    dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x937000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    10F569

    Kernel version:
    Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
    System model name: MacBookPro6,2 (Mac-F22586C8)

    System uptime in nanoseconds: 8186168671019
    unloaded kexts:
    com.apple.driver.AppleFileSystemDriver 2.0 (addr 0xffd000, size 0x12288) - last unloaded 112949242635
    loaded kexts:
    com.silex.driver.sxuptp 1.5.1
    com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 27694900773
    com.apple.filesystems.autofs 2.1.0
    com.apple.driver.AGPM 100.12.12
    com.apple.filesystems.ntfs 3.2
    com.apple.driver.AppleMikeyHIDDriver 1.2.0
    com.apple.driver.AppleHDA 1.8.7f1
    com.apple.driver.AppleUpstreamUserClient 3.3.2
    com.apple.driver.AppleMikeyDriver 1.8.7f1
    com.apple.driver.AudioAUUC 1.4
    com.apple.driver.AppleIntelHDGraphics 6.1.8
    com.apple.driver.AppleIntelHDGraphicsFB 6.1.8
    com.apple.driver.SMCMotionSensor 3.0.0d4
    com.apple.kext.AppleSMCLMU 1.5.0d3
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AudioIPCDriver 1.1.2
    com.apple.driver.ACPI_SMC_PlatformPlugin 4.1.2b1
    com.apple.GeForce 6.1.8
    com.apple.driver.AppleGraphicsControl 2.8.63
    com.apple.driver.AppleLPC 1.4.12
    com.apple.driver.AppleUSBTCButtons 1.8.1b1
    com.apple.driver.AppleUSBCardReader 2.5.4
    com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
    com.apple.driver.AppleIRController 303.8
    com.apple.BootCache 31
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.iokit.SCSITaskUserClient 2.6.5
    com.apple.iokit.IOAHCIBlockStorage 1.6.2
    com.apple.driver.AppleUSBHub 4.0.0
    com.apple.driver.AirPortBrcm43224 425.16.2
    com.apple.driver.AppleFWOHCI 4.7.1
    com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2
    com.apple.driver.AppleAHCIPort 2.1.2
    com.apple.driver.AppleEFINVRAM 1.3.0
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.driver.AppleUSBEHCI 4.0.2
    com.apple.driver.AppleUSBUHCI 4.0.2
    com.apple.driver.AppleACPIButtons 1.3.2
    com.apple.driver.AppleRTC 1.3.1
    com.apple.driver.AppleHPET 1.5
    com.apple.driver.AppleSMBIOS 1.6
    com.apple.driver.AppleACPIEC 1.3.2
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient 105.10.0
    com.apple.security.sandbox 0
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.1.11
    com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
    com.apple.driver.DspFuncLib 1.8.7f1
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.driver.AppleSMBusController 1.0.8d0
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.iokit.IOSurface 74.0
    com.apple.iokit.IOBluetoothSerialManager 2.3.7f1
    com.apple.iokit.IOSerialFamily 10.0.3
    com.apple.iokit.IOAudioFamily 1.7.6fc2
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleHDAController 1.8.7f1
    com.apple.iokit.IOHDAFamily 1.8.7f1
    com.apple.iokit.AppleProfileFamily 41
    com.apple.driver.AppleSMC 3.0.1d2
    com.apple.driver.IOPlatformPluginFamily 4.1.2b1
    com.apple.driver.AppleSMBusPCI 1.0.8d0
    com.apple.nvidia.nv50hal 6.1.8
    com.apple.NVDAResman 6.1.8
    com.apple.iokit.IONDRVSupport 2.1
    com.apple.iokit.IOGraphicsFamily 2.1
    com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.7f1
    com.apple.driver.AppleUSBBluetoothHCIController 2.3.7f1
    com.apple.iokit.IOBluetoothFamily 2.3.7f1
    com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
    com.apple.iokit.IOUSBMassStorageClass 2.6.1
    com.apple.driver.AppleUSBMultitouch 205.32
    com.apple.iokit.IOUSBHIDDriver 4.0.2
    com.apple.driver.AppleUSBMergeNub 4.0.0
    com.apple.driver.AppleUSBComposite 3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.driver.XsanFilter 402.1
    com.apple.iokit.IOAHCISerialATAPI 1.2.4
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
    com.apple.iokit.IOUSBUserClient 4.0.0
    com.apple.iokit.IO80211Family 311.1
    com.apple.iokit.IOFireWireFamily 4.2.6
    com.apple.iokit.IONetworkingFamily 1.9
    com.apple.iokit.IOAHCIFamily 2.0.4
    com.apple.iokit.IOUSBFamily 4.0.2
    com.apple.driver.AppleEFIRuntime 1.3.0
    com.apple.iokit.IOHIDFamily 1.6.5
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 6
    com.apple.driver.DiskImages 283
    com.apple.iokit.IOStorageFamily 1.6.1
    com.apple.driver.AppleACPIPlatform 1.3.2
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0
     
  17. DVD9 macrumors 6502a

    Joined:
    Feb 18, 2010
    #17

    Send it to Li Peng in Beijing. He'll have the owner of Foxconn taken out and shot in the back of the head.
    --
     

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