Macbook Pro keeps "restarting because of a problem"

Discussion in 'Mac Basics and Help' started by Gator24765, Nov 4, 2015.

  1. Gator24765 macrumors 6502a

    Gator24765

    Joined:
    Nov 13, 2009
    Location:
    Texas
    #1
    My 2012 Macbook Pro often resets and shows the screen below. It has been happening a lot lately. I will restart it and it will take about 5 minutes to restart. This is getting annoying. Any tips on how to fix this?


    [​IMG]
     
  2. chscag macrumors 68000

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #2
    That's what is known as a kernel panic. Copy the info from your KP log and post it here for members to take a look at. KPs can be hardware or software related.
     
  3. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #3
    Like chscag said, that is a kernel panic. Look in the folder below for a crash report from the date/time of the crash and post the log here for us to take a look.

    /Library/Logs/DiagnosticReports
     
  4. Gator24765 thread starter macrumors 6502a

    Gator24765

    Joined:
    Nov 13, 2009
    Location:
    Texas
    #4
    Anonymous UUID: BBD44407-0095-6B57-A43A-A48AFF82EC4A

    Sat Nov 7 08:50:51 2015

    *** Panic Report ***
    panic(cpu 0 caller 0xffffff80054a07e4): "Hibernate restore error e00002ca"@/SourceCache/xnu/xnu-2782.1.97/iokit/Kernel/IOHibernateIO.cpp:3330
    Backtrace (CPU 0), Frame : Return Address
    0xffffff809e193b30 : 0xffffff8004f3a811
    0xffffff809e193bb0 : 0xffffff80054a07e4
    0xffffff809e193c90 : 0xffffff8005029875
    0xffffff809e193ce0 : 0xffffff7f87604fe9
    0xffffff809e193d20 : 0xffffff7f8760883b
    0xffffff809e193d40 : 0xffffff80054f2efb
    0xffffff809e193d90 : 0xffffff800551bbd5
    0xffffff809e193df0 : 0xffffff80054c6f3f
    0xffffff809e193e60 : 0xffffff80054bdf9a
    0xffffff809e193ef0 : 0xffffff80054cc1c8
    0xffffff809e193f40 : 0xffffff80054d507d
    0xffffff809e193f80 : 0xffffff80054d5248
    0xffffff809e193fb0 : 0xffffff80050192c7
    Kernel Extensions in backtrace:
    com.apple.driver.AppleACPIPlatform(3.1)[7CBF1E7C-6810-3D0B-B5D2-49B649192B1F]@0xffffff7f875fa000->0xffffff7f87658fff
    dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xffffff7f859a9000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff7f85724000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    14A389

    Kernel version:
    Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
    Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
    Kernel slide: 0x0000000004c00000
    Kernel text base: 0xffffff8004e00000
    __HIB text base: 0xffffff8004d00000
    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

    System uptime in nanoseconds: 6394182583512
    last loaded kext at 50332341174: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f86dad000, size 32768)
    last unloaded kext at 249498476151: com.apple.driver.AirPort.Brcm4331 800.20.24 (addr 0xffffff7f869b1000, size 2043904)
    loaded kexts:
    com.jft.driver.PdaNetDrv 1.0.64
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AGPM 100.14.37
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.iokit.IOBluetoothSerialManager 4.3.0f10
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleHDA 266.5
    com.apple.driver.AppleMikeyDriver 266.5
    com.apple.driver.AppleIntelHD4000Graphics 10.0.0
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleLPC 1.7.3
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.0f10
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleBacklight 170.4.12
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleIntelFramebufferCapri 10.0.0
    com.apple.driver.AppleMCCSControl 1.2.10
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.AppleIRController 327.5
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.iokit.SCSITaskUserClient 3.7.0
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.6.5
    com.apple.driver.AppleSDXC 1.6.5
    com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
    com.apple.driver.AppleUSBHub 705.4.1
    com.apple.driver.AppleAHCIPort 3.0.7
    com.apple.driver.AppleFWOHCI 5.5.2
    com.apple.driver.AirPort.Brcm4360 900.19.8
    com.apple.driver.AppleUSBEHCI 705.4.14
    com.apple.driver.AppleUSBXHCI 705.4.14
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 266.5
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.iokit.IOAudioFamily 200.6
    com.apple.vecLib.kext 1.2.0
    com.apple.iokit.IOSurface 97
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.0f10
    com.apple.iokit.IOBluetoothFamily 4.3.0f10
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.iokit.IOAcceleratorFamily2 156.4
    com.apple.AppleGraphicsDeviceControl 3.7.21
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.8.0d49
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.driver.AppleHDAController 266.5
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOHDAFamily 266.5
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.AppleUSBMultitouch 245.2
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.CoreStorage 471
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.1
    com.apple.iokit.IOAHCIFamily 2.7.0
    com.apple.iokit.IOFireWireFamily 4.5.6
    com.apple.iokit.IO80211Family 700.52
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOUSBFamily 705.4.14
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 389.1
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
     
  5. chscag macrumors 68000

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #5
    The only thing I see and do not recognize is this kext: com.jft.driver.PdaNetDrv 1.0.64

    What you might want to try is starting up in safe mode (press and hold shift to boot) and run that way for awhile to see if the machine panics in safe mode. Starting in safe mode removes all third party drivers and startup items. It also kills the sound but you can ignore that. Starting in safe mode verifies the hard drive for errors. Generally if the machine panics in safe mode the problem is usually due to hardware. Let us know.
     
  6. henzcoop macrumors newbie

    henzcoop

    Joined:
    Jun 6, 2016
    #6
    This was happening to me, over and over. It was so bad that it sometimes wouldn't even completely start up before restarting again. Looking at Console, diagnostics & usage info, system diagnostic reports, I noticed that Creative Cloud showed up a couple of times. I uninstalled it using the "uninstall" feature that came with it, and I'm no longer having the problem.
     

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