Macbook Pro keyboard and housing replacement

T

Thaawak

Guest
Original poster
Hi,
I have a mid 2010 15" Pro, and yesterday the some keys on the keyboard have stopped working, more specifically the 5,6 and 7 keys. The machine is still under Applecare and will be till 2014. Although being hardly noticeable, the bottom of the optical drive also has a dent that has pushed the frame around the drive up. This does not affect any internal parts. I know the dent would not be covered, so do Apple replace the entire top housing or just the keyboard? I have upgraded friends pro's and the entire keyboard looks like a pain to take out.
Any opinions would be great!
 

Jamesesesesess

macrumors 6502a
Nov 26, 2011
594
68
Whether you bring it to an Apple store or send it in, they'll probably just replace the entire top housing. But you'll be better off taking it to an Apple store. They wouldn't want to leave you sitting for 30+ minutes while a technician takes the repetitive task of removing 40+ screws, taking out the keyboard, putting a new one in, then putting in another 40+ screws. It's a lose/lose, even if Apple might save a little money.

In reality, the stores probably don't even have replacement keyboards. It's a waste of time when replacing the top housing is so much simpler.
 

w00t951

macrumors 68000
Jan 6, 2009
1,831
4
Pittsburgh, PA
Whether you bring it to an Apple store or send it in, they'll probably just replace the entire top housing. But you'll be better off taking it to an Apple store. They wouldn't want to leave you sitting for 30+ minutes while a technician takes the repetitive task of removing 40+ screws, taking out the keyboard, putting a new one in, then putting in another 40+ screws. It's a lose/lose, even if Apple might save a little money.

In reality, the stores probably don't even have replacement keyboards. It's a waste of time when replacing the top housing is so much simpler.
It depends entirely on the store and Genius you get. Some will replace the housing, and others will tell you to come back in a week and replace only the keyboard. Mind you, the keyboard is a PAIN to take out - I might have given myself repetitive stress injuries removing the tens of screws.
 

alphaod

macrumors Core
Feb 9, 2008
22,164
1,209
NYC
Apple will replace the entire top case. As for your damage, the store technicians will take a look and assess the situation. They will see if the damage is causing the problems you have. If it doesn't they will fix it; otherwise they will probably give you a call.
 

Jamesesesesess

macrumors 6502a
Nov 26, 2011
594
68
It depends entirely on the store and Genius you get. Some will replace the housing, and others will tell you to come back in a week and replace only the keyboard. Mind you, the keyboard is a PAIN to take out - I might have given myself repetitive stress injuries removing the tens of screws.
Oh I know exactly how that goes, I replaced the keyboard on my old HP Envy when it failed after 6 months (was a refurb, never going that route again unless it's Apple...). I lost probably 15 of the screws just taking it out :p

I suppose a way to avoid being told to wait a week while they replace the keyboard is to tell them how disappointed you are that it stopped working because you use it so much for school/work ;) they'd probably just go back and swap out the top housing because they're so customer oriented.
 
T

Thaawak

Guest
Original poster
I suppose a way to avoid being told to wait a week while they replace the keyboard is to tell them how disappointed you are that it stopped working because you use it so much for school/work ;) they'd probably just go back and swap out the top housing because they're so customer oriented.
Thanks for the info everybody, I will book it in for an appointment tomorrow. Thanks for that James, if they don't want to replace the housing I think I might use that excuse!
 
T

Thaawak

Guest
Original poster
Just come back from the Apple Store and the genius just looked at it and said it will be a full housing replacement that would normally cost $896 without Applecare! I cannot explain how much I adore Apple right now!
 
T

Thaawak

Guest
Original poster
Just come back from the Apple Store and the genius just looked at it and said it will be a full housing replacement that would normally cost $896 without Applecare! I cannot explain how much I adore Apple right now!
Yeah, that was a week ago, now it's happened again and I have no access to Applecare :(