macbook pro keyboard buttons off right out the box

Discussion in 'MacBook Pro' started by redgaz26, Mar 10, 2011.

  1. redgaz26 macrumors 68020

    redgaz26

    Joined:
    Mar 6, 2007
    Location:
    Glasgow
    #1
    got my new macbook pro today, very excited, opened it up the o keyboard button was off and others just hanging on, looked shocking, phoned straight away and getting a new shipped out tomorrow.
    very very disappointed with this, have they no quality control???:mad::mad:

    trying to find a uk email address to complain but cant find any so I emailed SJ!
    know I wont get a reply but so pissed off I paid £999 and the thing isn't even fit for use
     
  2. mulo macrumors 68020

    mulo

    Joined:
    Aug 22, 2010
    Location:
    Behind you
    #2
    you got a new one, what are you complaining about?
     
  3. Intell macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #3
    That's a bit of an overkill reaction. The keys aren't that hard to pop back on. Just line up the groves and press them on.
     
  4. redgaz26 thread starter macrumors 68020

    redgaz26

    Joined:
    Mar 6, 2007
    Location:
    Glasgow
    #4
    I put it back on but it came right back off, and no its not an overkill reaction, £999 for a laptop, open it up and the keys are falling off!! no thanks and yes I'm getting a new one but still not happy
     
  5. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #5
    Things happen during shipping. That's not necessarily an indication that Apple is at fault. Just have it repaired/replaced and don't freak out. Stuff happens.
     
  6. redgaz26 thread starter macrumors 68020

    redgaz26

    Joined:
    Mar 6, 2007
    Location:
    Glasgow
    #6
    I dont see how this could happen during shipping?? I like apple stuff very much but this is shoddy work, maybe the 12 hour shift was ending and the couldnt be bothered !!
     
  7. Intell macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #7
    It wad shipped halfway across the world. At anypoint the unit could have been dropped, bent, rattled, frozen, heated, or smashed. Apple isn't to blame here. The shipping company is.
     
  8. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #8
    You don't know what abuses many packages suffer during shipment. They're dropped, slammed, vibrated, jostled, tossed, etc. All I'm saying is you don't know for certain that the keys were that way to begin with, or if they came off during shipment. It's not a big deal, since it will be fixed/replaced.
     
  9. iZero macrumors regular

    Joined:
    Mar 8, 2011
    #9
    Indeed. I have seen drivers from both FedEx and UPS literally tossing boxes around/knocking them off storage shelves in the trucks before. I don't know how widespread that is, but I guarantee that at some point in probably all of our MBP's journeys, that they were handled "rough" to say the least. It may be something missed at the factory, sure. But I'd be more willing to put money on something either accidental, or careless, happening during shipping. At any rate, you got a replacement, even though it sucks to wait for a package and have it show up broken, at least it's going to be resolved :)
     
  10. redgaz26 thread starter macrumors 68020

    redgaz26

    Joined:
    Mar 6, 2007
    Location:
    Glasgow
    #10
    well lets hope the next one is ok;);)
     
  11. ghostlyorb macrumors 6502a

    ghostlyorb

    Joined:
    Jan 9, 2010
    Location:
    Virginia, USA
    #11
    Breath in.. breathe out.... and yes, I would be mad too.. but what can I say, stuff happens.
     
  12. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #12
    If it isn't, Apple will take care of it. If a defect occurs in manufacturing, that's what the warranty is for.
     
  13. tigress666 macrumors 68040

    Joined:
    Apr 14, 2010
    Location:
    Washington State
    #13
    No it's not... if my laptop came like that I'd assume that either there was something seriously defective about the keyboard that it fell apart that easily that I should get a replacement so it won't be a future problem...

    or...

    something traumatic happened to the laptop and there may be other damage.

    Either way, I totally do not blame some one for wanting a new laptop (I would).
     
  14. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #14
    I think the only "overkill" was emailing SJ, when simply contacting Apple would have resolved the issue, and it's not even proven that Apple was at fault.
     
  15. redgaz26 thread starter macrumors 68020

    redgaz26

    Joined:
    Mar 6, 2007
    Location:
    Glasgow
    #15
    it is resolved, my new one should be here tomorrow , just thought I'd tell steve my thoughts, and wished him the best of health!!

    and yes I have every right to be pissed, these things are expensive
     
  16. redgaz26 thread starter macrumors 68020

    redgaz26

    Joined:
    Mar 6, 2007
    Location:
    Glasgow
    #16
    see how nice it looks !!
     

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