Macbook Pro - Keyboard randomly stops working

Discussion in 'MacBook Pro' started by Knolly, Nov 13, 2007.

  1. Knolly macrumors 6502a

    Jul 22, 2007
    Okay... This is the most obnoxious computer problem I've ever encountered...

    I'm yet to figure out a pattern, but my Macbook Pro's keyboard will just stop working for several minutes at a time at random points in time... Even if I hit caps or num lock, they don't turn green.

    Sometimes it'll just happen once every few hours, but I was in class the other day and it would work for a minute, then not work for a few, than work for another minute, etc.

    Quite frustrating...

    Anyone have any clue what might be up here?
  2. marclapierre13 macrumors 6502a


    Jul 7, 2005
    lemme just installed leopard didnt you?
  3. chrisbeebops macrumors regular

    Jun 8, 2007
    excerpt from

  4. thefreakid macrumors member

    Jul 11, 2007
    i ahve the same problem and yes i do run leopard is that the cause or is my macbook pro defective?
  5. chrisbeebops macrumors regular

    Jun 8, 2007
    This has nothing to do with Leopard, please see my previous post.
  6. Knolly thread starter macrumors 6502a

    Jul 22, 2007
    Thank you so much! I'm at college without a car so the nearest Apple store ain't exactly accessible... I'll get this taken care of over Thanksgiving break, thanks!
  7. prsmami4 macrumors newbie

    Nov 24, 2007
    Thank You!!!

    I almost had a panic attack when my keyboard on my macbook stopped working. I figured it couldn't have been from installing leopard cause' i still have tiger. But I just read these threads and found them helpful! thank you guys soooo much! :):):D
  8. acfusion29 macrumors 68040


    Nov 8, 2007
    Oh... but it does.

    I sent Apple an email regarding this, and I got an email back.


    Steve forwarded your email to me.

    Our engineers have been investigating this issue, and they believe that they have found the problem. As soon as we thoroughly test the changes, we intend to release a software update (ASAP).

    Thank you for your patience.

    Mike Bell
  9. djellison macrumors 68020

    Feb 2, 2007
    Pasadena CA
    It's not hardware- it's software. If it were hardware, then it would be an MBP problem. This has JUST ( i.e. this morning ) started happening on my MB. It renders it functionally useless for 20-30 sec at a time, every few minutes.

  10. fart macrumors regular

    Jul 7, 2007
    The Nation's Fartland

  11. chrisbeebops macrumors regular

    Jun 8, 2007
    I now also believe it is a software issue. Thanks for the update.

    Over Thanksgiving break, Apple Geniuses replaced my logic board and top case assembly (the keyboard/trackpad) and I am still having the same issue (though not as frequently). Apple Geniuses do not seem to be aware of this issue.
  12. Rizvi1 macrumors 6502a

    Mar 29, 2006
    Laurel, MD (Baltimore, MD / Washington, DC area)
    thanks for this thread.. I've noticed this a couple times too on my recently purchased SR Macbook Pro. I bought it refurbed so I figured it had to do with that. Good to hear others are having this problem. I'll get it checked out whenever I get a chance. Te problem's not happening too often for me right now
  13. Anorion macrumors member

    Sep 29, 2007
    Yep, doing this on my SR MB, I've noticed. If you close the lid and reopen it, it goes away like that.

    Hope the fix comes soon.
  14. andyone macrumors member

    Jan 21, 2008
    I had this problem with my powerbook and I have been seeing the same problem with my MacBook Pro (previous model) for a week now. I think it is related to static electricity. Since this started happening the air here has been really dry and I am getting shocked every time I touch anything. I can seem to trigger the keyboard&touchpad failure by intentionally charging myself (rubbing feet on carpet) and touching the MBP. After sleep+wakeup it works again.
  15. KeepAppleHonest macrumors newbie

    Jan 8, 2009
    Its not a loose keyboard connector.

    I had this problem on my previous machine and Apple blamed the logic board. However, I then bought a replacement MacBook Pro and now my new macBook pro 2.5GHz has had the exact same unresponsive keyboard problem for the first time. :mad: Its not a loose keyboard connector. Bottom line is, Apple is trying to charge a fortune to fix this problem and they don't really know what the problem is. has anyone found an actual fix? Can we prove its software? Are they hiding a flaw in the logic board?
  16. opally macrumors newbie

    Aug 20, 2010
    I'm looking for a solution to this as well. External keyboard and BlueTooth mouse work but built-in keyboard and trackpad randomly go dead. OS 10.6.5, 2.4 GHz Intel Core 2 Duo MB Pro 15". Rebooting fixes.

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