Macbook Pro - Keyboard short circuit problem

Discussion in 'MacBook Pro' started by fksp, Apr 17, 2011.

  1. fksp macrumors newbie

    Joined:
    Apr 17, 2011
    #1
    I purchased my macbook pro on Jan 2010.
    This is my first Apple computer.
    I became an Apple enthusiastic fan very soon after using it.

    Unfortunately, last week (about 3,5 months after the 1 year warranty expired), I noticed that 2 keys in the keyboard stopped working (right and up arrow). I decided to check all the keyboard and I found same issue with other 5 keys in different areas of the keyboard.

    I took the MBP to an Authorized Apple Service in São Paulo (where I live).
    Problem was confirmed as an internal short circuit.

    The technician did not want to say it loud but he seemed to agree with me that looking on the symptoms and the MBP conditions, this problem was very probably not caused by any bad use from my part. Meaning, very probably a a problem in the product itself, that for my bad luck, appeared specifically in my MBP, and 3,5 months after warranty expired.

    I called Apple Support in Brazil but they said they cannot help. Then I talked with their Supervisor in US, explained the situation.
    Since warranty is expired, he gave same answer - there is nothing they can do to help me.

    I do recognize that legally speaking, I am not eligible for any free repair.

    I feel very disappointed that I will need to pay for an expensive repair for something that seems to be a product problem, and 3,5 months after warranty expired…

    After all, a short circuit in the keyboard without any reason … May be this is something related to the high temperatures the MBP gets to?

    Did any of you have a similar problem?

    Thanks
     
  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #2
    You had the option of extending your warranty to January 2013 but you chose not to. I don't see the logic in complaining about not getting a warranty repair.
     
  3. Stella, Apr 17, 2011
    Last edited: Apr 17, 2011

    Stella macrumors 604

    Stella

    Joined:
    Apr 21, 2003
    Location:
    Canada
    #3
    Try taking it to an Apple Authorized dealer or even some non other store that fixes computers - maybe they'd be able to fix it for you cheaper than Apple directly?

    It sucks - but looks like your going to have to pay for the repair yourself :-(

    Alternatively, you could always try sjobs@apple.com and explain your situation.. and hope for the best. Mind you, 3.5 months is a bit different to a few days out of warranty period if your machine died - which would probably give you better chance with Apple.

    AppleCare is expensive upfront - but if you need a repair then it pays for itself immediately in a lot of cases. Insurance policy basically.


     
  4. mediasorcerer macrumors regular

    Joined:
    Oct 30, 2010
    #4
    pity for you,sorry to hear,why dont you order a new keyboard and put it in yourself? it isnt so hard as to be impossible,if u can use a t6 screwdriver and phillips head,you can save a lot of money,there are places that supply parts.hope u work it out,
     
  5. Criticalmass macrumors member

    Criticalmass

    Joined:
    Apr 12, 2011
    Location:
    Everywhere
    #5
    While this is a bit harsh I guess we all have to keep in mind that even Apple products are made in China and subject to their quality.
     
  6. Stella macrumors 604

    Stella

    Joined:
    Apr 21, 2003
    Location:
    Canada
    #6
    Its a bit of a myth that "Chinese made goods are poor quality". Any manufacturer must build to the client's standards, in this case Apple. Some may not believe, but Apple still have its standards! As does any other company.

    OTOH....
    GM car's are starting to fall apart!
    http://www.uncoverage.net/2011/04/“...olt-and-cruze-burning-upfalling-apart-recall/

    Google - "government motors cars falling apart" and you'll get more articles from around 11th April.
     
  7. fksp, Apr 17, 2011
    Last edited: May 5, 2011

    fksp thread starter macrumors newbie

    Joined:
    Apr 17, 2011
    #7
    Thanks for the comments

    Thanks to all for your comments, suggestions, and … support!

    I really appreciate it!

    The fix wil demand replace of the full housing top case.

    If anyone reading this thread had a similar problem, please share.
    Interesting to know if I am the only lucky guy with this kind of problem.

    Many thanks again to all
     

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