Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

MacBook Pro - Late 2020 Screen cracked and inoperable

J

Jogon

macrumors newbie
Original poster
Feb 15, 2010
23
0
Hello,

We have a MacBook Pro 13in late 2020 M1 chip, it has two thunderbolt (usb-c?) ports.

The screen has been damaged to the point where nothing is displayed, the MacBook itself is still working
as it continued to play a video that was on at the time of the accident that caused the screen damage.

In any case, thankfully we have AppleCare on the item and will be sending it back just as soon as is
possible.

However, one of the conditions of it being sent back/repaired is that the find my iphone needs to be
switched off...we can do this via the cloud no problem but the option is to 'erase device' which then
I'm assuming allows (or does it at the same time) the find my iphone facility on it to become off.

The issue is, we have not backed it up as yet and there is info on their that needs to be retireved etc

So, I guess the way out is via an Multi-port adapter than allows for say hdmi output which would then
give me access to the macbook via our tv.....

I cannot use airplay as this requires codes/settings on the macbook to be switched in before it airplays
to the tv..and as we can't see the screen etc.....

So is the solution, a miltiport adapter that supports usb-c / thunderbolt and contains an hdmi output
which when plugged in would automatically bring up the screen on the tv without any settings needing
to be set on the macbook first? or if not then would a simple multiport that contains an vga/svga output
so as to be able to plug an older svga monitor into it for it to work straight off the bat?

As for backing up, am I right to assume that the only way really to back it up is to use an icloud account
that has the required space to be able to back the macbook up to the cloud oprior to erasing the device
ready for repair?

Any help/advice would be much appreciated.

Thankyou
 
In such a case i would connect the system to an external display so you can see what you are doing. Should be a plug and play task.
Backup all files to an external drive - either copy all your files across, or use a backup app like Time Machine or CarbonCopyCloner (free for a month) to create a backup of your system (personally, I do both on separate drives)....
Delete files from the system before sending it in for repair.

When you receive it back you can simply restore from the created backup.
 
Hi, thanks for the input...Yup the idea is to switch it to an external monitor source, I haven't got a multi port adapter as yet, did try via airplay but this requires immediate input from the macbook to allow airplay to operate....so i'm assuming/hoping that a multiport adapter will allow like you say plug and play to the tv without any input from the
macbook first.....but this is Apple and they do make connection difficult sometimes....
 
Yes, unfortunately that's likely your only option. Only thing I'd add is you don't *have* to get the Apple multi-port adapter. If you're going to connect to an external TV via HDMI, you can just get a USB-C to HDMI adapter. Or if connecting to an external monitor via DisplayPort, similarly, just get a USB-C to DisplayPort adapter.

For a variety of reasons, I've gotten both of these adapters off Amazon for fairly cheap (much cheaper than Apple's official AV multiport adapter), like $10-15. Anker makes a great USB-C to HDMI adapter (that does 4K@60hz, you might as well get a good one for future use if you ever need to output videos/movies) for US$12.99

In terms of how to backup, I would use Time Machine or CCC. Though would say for what it's worth, if you're sending to Apple directly, I personally have never wiped my machine before sending in for repairs. I feel confident enough in their privacy policies that they have the right internal systems / checks in place that technicians won't access your computer / files if they don't need to (especially with a username/pw, which of course isn't bulletproof, but at least provides the basic "can't just turn on your computer and look at your files in Finder" type situations). But I also don't have anything super sensitive on my computer so don't care as much.
 
Christopher Kim said:
Yes, unfortunately that's likely your only option. Only thing I'd add is you don't *have* to get the Apple multi-port adapter. If you're going to connect to an external TV via HDMI, you can just get a USB-C to HDMI adapter. Or if connecting to an external monitor via DisplayPort, similarly, just get a USB-C to DisplayPort adapter.

For a variety of reasons, I've gotten both of these adapters off Amazon for fairly cheap (much cheaper than Apple's official AV multiport adapter), like $10-15. Anker makes a great USB-C to HDMI adapter (that does 4K@60hz, you might as well get a good one for future use if you ever need to output videos/movies) for US$12.99

In terms of how to backup, I would use Time Machine or CCC. Though would say for what it's worth, if you're sending to Apple directly, I personally have never wiped my machine before sending in for repairs. I feel confident enough in their privacy policies that they have the right internal systems / checks in place that technicians won't access your computer / files if they don't need to (especially with a username/pw, which of course isn't bulletproof, but at least provides the basic "can't just turn on your computer and look at your files in Finder" type situations). But I also don't have anything super sensitive on my computer so don't care as much.
Click to expand...
Thanks for the info, I have since purchased a similar lead to what you described but all I'm getting on the screen of two different tv's is a background screen from the macbook and the mouse moving around. I've not got anything else, no dock, no menu's nothing. 2 different tv's, both with hdmi of course, 3 different hdmi leads....So now I'm stumped.
 
Jogon said:
Thanks for the info, I have since purchased a similar lead to what you described but all I'm getting on the screen of two different tv's is a background screen from the macbook and the mouse moving around. I've not got anything else, no dock, no menu's nothing. 2 different tv's, both with hdmi of course, 3 different hdmi leads....So now I'm stumped.
Click to expand...
It's possible your MBP is treating the TV as a secondary display (rather than mirroring the primary desktop screen with your dock, etc.)?
 
In which case I cannot do anything but send it back with with findmyiphone switched off (apple requirement)
and the only way to do that is via the cloud on my own mac and 'erase device' in which case it''s been a pointless
exercise.

I should add I've tried the lead via a Ipad Air 2020 and that works perfectly on the lead.
 
Maybe try to turn on display mirroring. Do you have the display icon in the menu bar?
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back