Macbook Pro LCD Error

[anpaman]

Hi all

My sister owned new Macbook Pro bought few months ago. Few days ago suddenly the LCD got error. All the screen became white. When she claim warranty the apple service center said it was void caused there are crack in below the LCD.

She was sure it was never drop it and just placed it at table. She like to make the Macbook Pro in sleep condition and never shutdown it. WhenI touching the crack are there are bit warm.

You could see the crack in here :

https://imagez.to/i/ofDNNYX4.jpg

Does caused of sleep in long period of time caused the crack and error ?

Thank

 

[picturespoofed]

that looks clearly like crack caused by impact...

i'm afraid that you guys may have accidentally cracked it with something without being aware of it...

 

[hallux]

I'm on board with the previous poster. That's a cracked screen. Regardless of how you claim it happened (or didn't), Apple won't budge. If they fix hers by taking her word for it, what's to stop someone else from closing the screen on something, damaging it and then claiming ignorance to get it done free?

What's good for one is good for all, they can't split hairs and repair one because they (possibly legitimately) didn't damage their screen but tell someone else that was totally honest (I'm not implying she isn't being honest) about how it happened that it's going to cost money. I repair computers for a large company, I can't tell you how many times I've heard the "I don't know how it happened" with an impact mark as clear as the one seen in your picture.

 

[AZhappyjack]

Make it three. I agree, this one appears to have physical damage which will void any manufacturer's warranty.

 

[JustinRP37]

Yeah something was on that hinge as the screen closed. Sorry to say. It could have been some as small as a piece of paper with a staple in it.

 

[jerryk]

Yeah something was on that hinge as the screen closed. Sorry to say. It could have been some as small as a piece of paper with a staple in it.

Or a earpiece. I have seen several people do that one. The answer from Apple always is "physical damage, not warrantied".

I actually think this type of issues is why they have AppleCare+. Then it is covered, but Apple comes out OK because the per incident charge let's them break even.

 

[Sterkenburg]

At this point the answer should be clear, but yes, that crack was definitely caused by something hitting the screen or being squeezed between the screen and the top case when closing the laptop.

Unfortunately, accidental damage can and does happen, but no regular manufacturer warranty will cover it. The fact that it was unintentional doesn't matter, only the type of damage does, otherwise anyone could liberally smash a piece of hardware and get it repaired for free. So Apple's stance is right here. Bummer, I know, but that's how it is.