I tired a few other things to see if I can see any error messages. I ran EtreCheck and got the following results (note that the computer went into hibernation 6 times over the last three days.)
EtreCheck version: 3.4.6 (460)
Report generated 2018-01-30 17:53:30
Download EtreCheck from https://etrecheck.com
Runtime: 2:56
Performance: Excellent
Click the
[Lookup] links for more information from Apple Support Communities.
Click the
[Details] links for more information about that line.
Problem: Computer is restarting
Hardware Information: ⓘ
MacBook Pro (15-inch, Mid 2012)
[Technical Specifications] -
[User Guide] -
[Warranty & Service]
MacBook Pro - model: MacBookPro9,1
1 2.6 GHz Intel Core i7 (i7-3720QM) CPU: 4-core
16 GB RAM Upgradeable -
[Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 1
iCloud Quota: 893 MB available
Video Information: ⓘ
Intel HD Graphics 4000 - VRAM: 1536 MB
NVIDIA GeForce GT 650M - VRAM: 1 GB
Thunderbolt Display 2560 x 1440
Disk Information: ⓘ
Samsung SSD 850 EVO 500GB disk0: (500.11 GB) (Solid State - TRIM: No)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [APFS Container]: 499.90 GB
OPTIARC DVD RW AD-5970H ()
USB Information: ⓘ
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB20Bus
hub_device
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
USB2.0 Hub
X-Rite, Inc. ColorMunki Display
Western Digital Ext HDD 1021
Ext HDD 1021 disk5: (1.5 TB)
EFI (disk5s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Photographs and iTunes Backup (disk5s2 - Journaled HFS+) /Volumes/Photographs and iTunes Backup : 1.50 TB (512.36 GB free)
EPSON EPSON WF-3520 Series
Apple Inc. FaceTime HD Camera (Display)
Apple Inc. Apple Thunderbolt Display
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. Display Audio
USB30Bus
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt Display
Western Digital My Passport Pro
WDC WD10SPCX-11HWST0 disk3: (1 TB) (Rotational)
[Show SMART report]
EFI (disk3s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk3s2) <not mounted> [RAID]: 999.86 GB
Boot OS X (disk3s3 - Journaled HFS+) <not mounted> : 134 MB
WDC WD10SPCX-11HWST0 disk2: (1 TB) (Rotational)
[Show SMART report]
EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk2s2) <not mounted> [RAID]: 999.86 GB
Boot OS X (disk2s3 - Journaled HFS+) <not mounted> : 134 MB
Virtual disks: ⓘ
Macintosh SSD (disk1s1 - APFS) / [Startup]: 499.90 GB (150.52 GB free)
Physical disk: disk0s2 499.90 GB (150.52 GB free)
(disk1s2) <not mounted> [Preboot]: 499.90 GB
Physical disk: disk0s2 499.90 GB
(disk1s3) <not mounted> [Recovery]: 499.90 GB
Physical disk: disk0s2 499.90 GB
(disk1s4) /private/var/vm [VM]: 499.90 GB
Physical disk: disk0s2 499.90 GB
Time Machine (disk4 - Journaled HFS+) /Volumes/Time Machine : 2.00 TB (818.75 GB free)
Physical disk: WDC WD10SPCX-11HWST0 2.00 TB (818.75 GB free)
System Software: ⓘ
macOS High Sierra 10.13.3 (17D47) - Time since boot: about 2 days
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Applications/zoom.us.app
[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8)
[Lookup]
/Library/Extensions
[not loaded] com.sony.driver.dsccamDeviceInfo00 (1.3.0.07310 - SDK 10.7)
[Lookup]
/System/Library/Extensions
[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.3.3-3 - SDK 10.8)
[Lookup]
/System/Library/Extensions/2.2.0
[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.2.0)
[Lookup]
[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.2.0)
[Lookup]
[not loaded] com.RemoteControl.USBLAN.usbpart (2.2.0)
[Lookup]
/System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins
[not loaded] com.belcarra.iokit.netpart.panther (1.6.3)
[Lookup]
/System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins
[not loaded] com.belcarra.iokit.usbpart.panther (1.6.3)
[Lookup]
/System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plug-Ins
[not loaded] com.RemoteControl.USBLAN.panther (1.6.2)
[Lookup]
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 155 Apple tasks
[running] 127 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 35 Apple tasks
[loaded] 178 Apple tasks
[running] 119 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-25)
[Lookup]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-01-12)
[Lookup]
[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-10-05)
[Lookup]
[not loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-30)
[Lookup]
[running] com.epson.eventmanager.agent.plist (? cd93600d bf361e77 - installed 2014-06-13)
[Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27)
[Lookup]
[running] com.mcafee.menulet.plist (McAfee, Inc. - installed 2018-01-27)
[Lookup]
[running] com.mcafee.reporter.plist (McAfee, Inc. - installed 2018-01-27)
[Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? ba0bb9b 72ac4dde - installed 2017-11-12)
[Lookup]
[running] com.sony.SonyAutoLauncher.agent.plist (? a756a1bd c0b81ef2 - installed 2014-12-29)
[Lookup]
[not loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2016-05-15)
[Lookup]
[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2016-05-02)
[Lookup]
[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-12-07)
[Lookup]
[running] com.wacom.pentablet.plist (? ? ? - installed 2013-09-03)
[Lookup]
[loaded] com.xrite.colormunkitray.plist (Shell Script 50aad7cf - installed 2016-09-26)
[Lookup]
[loaded] com.xrite.device.softwareupdate.plist (X-Rite, Incorporated - installed 2017-12-25)
[Lookup]
[loaded] org.gpgtools.Libmacgpg.xpc.plist (Lukas Pitschl - installed 2016-06-28)
[Lookup]
[loaded] org.gpgtools.gpgmail.enable-bundles.plist (Shell Script d032aea - installed 2015-09-21)
[Lookup]
[loaded] org.gpgtools.gpgmail.patch-uuid-user.plist (? 84ce07f2 410547e5 - installed 2015-09-21)
[Lookup]
[loaded] org.gpgtools.macgpg2.fix.plist (Shell Script d7ac5146 - installed 2016-06-28)
[Lookup]
[running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist (Shell Script df7bd0cf - installed 2016-06-28)
[Lookup]
[loaded] org.gpgtools.updater.plist (Lukas Pitschl - installed 2016-08-12)
[Lookup]
[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2015-10-16)
[Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12)
[Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12)
[Lookup]
[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-10-05)
[Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-30)
[Lookup]
[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-14)
[Lookup]
[loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2016-02-19)
[Lookup]
[loaded] com.ciscosystems.ciscoconnect.daemon.plist (Cisco Consumer Products LLC - installed 2013-01-21)
[Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-12)
[Lookup]
[not loaded] com.klieme.TimeMachineScheduler.plist (? a5350abc 23e6a124 - installed 2014-03-30)
[Lookup]
[running] com.mcafee.cspd.plist (McAfee, Inc. - installed 2017-12-01)
[Lookup]
[not loaded] com.mcafee.ssm.ScanFactory.plist (? 0 ? - installed 2017-09-17)
[Lookup]
[not loaded] com.mcafee.ssm.ScanManager.plist (? 0 ? - installed 2017-09-17)
[Lookup]
[running] com.mcafee.virusscan.fmpd.plist (McAfee, Inc. - installed 2017-09-21)
[Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05)
[Lookup]
[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2016-05-02)
[Lookup]
[not loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2016-05-15)
[Lookup]
[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-11-12)
[Lookup]
[loaded] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc./ - installed 2015-10-09)
[Lookup]
[running] com.xrite.device.xrdd.plist (X-Rite, Incorporated - installed 2015-09-18)
[Lookup]
[loaded] org.gpgtools.gpgmail.patch-uuid.plist (? 42fc83f8 410547e5 - installed 2015-09-21)
[Lookup]
[loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2015-10-16)
[Lookup]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-08-29)
[Lookup]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2016-10-28)
[Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Lookup]
[failed] com.facebook.videochat.[redacted].plist (Apple, Inc. - installed 2018-01-23)
User Login Items: ⓘ
WDDriveUtilityHelper Application
(/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
iTunesHelper Application (Apple, Inc. - installed 2018-01-23)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application
(/Applications/Dropbox.app)
FastTasks 2 Application
(/Applications/FastTasks 2.app)
SpeechSynthesisServer Application
(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
share Volume
(/Volumes/share)
ColorMunkiDisplayTray Application
(/Library/Application Support/Colormunki/Display/Tools/ColorMunkiDisplayTray.app)
Internet Plug-ins: ⓘ
LogitechHarmony: 2.0 (installed 2013-08-01)
[Lookup]
WacomNetscape: 2.1.0-1 (installed 2014-01-01)
[Lookup]
o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16)
[Lookup]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (installed 2014-01-01)
[Lookup]
AdobeAAMDetect: 3.0.0.0 (installed 2017-10-05)
[Lookup]
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-12-15)
[Lookup]
FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-09)
[Lookup]
Silverlight: 5.1.30514.0 (installed 2014-09-21)
[Lookup]
QuickTime Plugin: 7.7.3 (installed 2018-01-19)
Flash Player: 28.0.0.137 (installed 2018-01-09)
[Lookup]
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)
[Lookup]
SiteAdvisor: 2.0 (installed 2014-12-10)
[Lookup]
AdobePDFViewer: 18.009.20050 (installed 2017-12-15)
[Lookup]
PepperFlashPlayer: 28.0.0.137 (installed 2018-01-09)
[Lookup]
JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-11-12)
Check version
User internet Plug-ins: ⓘ
WebEx64: 1.0 (installed 2015-08-11)
[Lookup]
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25)
[Lookup]
npUplayer.1.0.2.7: mydlink services plugin_x86_64 1.0.2.7 (installed 2015-12-11)
[Lookup]
ZoomUsPlugIn: 4.1.11049.1024 (installed 2017-11-05)
[Lookup]
Safari Extensions: ⓘ
[enabled] AdBlock - Michael Gundlach -
https://getadblock.com (installed 2015-09-11)
[enabled] SiteAdvisor - McAfee -
http://www.siteadvisor.com (installed 2018-01-27)
[enabled] Rapportive - Rapportive -
http://rapportive.com (installed 2014-03-07)
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-12-14)
[Lookup]
GPGPreferences (installed 2016-08-12)
[Lookup]
Java (installed 2017-11-12)
[Lookup]
TimeMachineScheduler (installed 2012-07-29)
[Lookup]
Trusteer Endpoint Protection (installed 2017-12-07)
[Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh SSD: Disk size: 499.90 GB Disk used: 349.37 GB
Destinations:
Time Machine [Local]
Total size: 2.00 TB
Total number of backups: 114
Oldest backup: 2016-04-14, 4:00 PM
Last backup: 2018-01-30, 5:20 PM
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 499.90 GB X 3)
Top Processes by CPU: ⓘ
56% Google Chrome Helper
44% WindowServer
27% Google Chrome Helper
11% kernel_task
8% Google Chrome
Top Processes by Memory: ⓘ
1.60 GB kernel_task
363 MB Google Chrome Helper
188 MB WindowServer
169 MB Google Chrome
168 MB Google Chrome Helper
Top Processes by Network Use: ⓘ
Input Output Process name
5 MB 10 MB mDNSResponder
1 MB 2 MB Dropbox
464 KB 245 KB netbiosd
398 KB 97 KB kernel_task
431 KB 23 KB Opera
Top Processes by Energy Use: ⓘ
77.92 Google Chrome Helper
46.76 Google Chrome Helper
42.04 WindowServer
25.56 Google Chrome Helper
19.62 Google Chrome
Virtual Memory Information: ⓘ
8.45 GB Available RAM
6.28 GB Free RAM
7.55 GB Used RAM
2.17 GB Cached files
774 MB Swap Used
Software installs (last 30 days): ⓘ
Battery Health: 5.6 (installed 2018-01-03)
Adobe Flash Player: (installed 2018-01-09)
Adobe Pepper Flash Player: (installed 2018-01-09)
DynamicBranding: (installed 2018-01-27)
MCSPMacOSX: (installed 2018-01-27)
FMP: (installed 2018-01-27)
MSCUI: (installed 2018-01-27)
AntiMalware: (installed 2018-01-27)
AppProtection: (installed 2018-01-27)
sainst: (installed 2018-01-27)
SiteAdvisorFM: (installed 2018-01-27)
StatefulFirewall: (installed 2018-01-27)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2018-01-29 13:32:57 TimeMachineScheduler.prefPane Crash
[Open]
Cause: dyld: launch, running initializers
/usr/lib/libSystem.B.dylib
2018-01-29 13:32:10 System Preferences.app Crash
[Open]
Cause: dyld: in dlopen_preflight()
com.klieme.TimeMachineScheduler v.341 (TimeMachineScheduler)
Files deleted by EtreCheck: ⓘ
2018-01-28 13:10:42 - com.adobe.ARM.[...].plist - Unknown
2018-01-28 13:10:42 - ~/Library/LaunchAgents/com.zeobit.MacKeeper.Helper.plist - Unknown
2018-01-28 13:11:08 - /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist - Unknown
[doublepost=1517354026][/doublepost]I am also getting the following:
I'm getting the following error message with
pmset -g pslog
Detailed failures: "Externally Indicated Failure", "Safety Over-Voltage", "Cell Imbalance", "Discharge FET" present: true
The following is report after the computer goes into hibernation and I wake it up with pressing the power button.
2018-01-30 18:08:41 -0500 com.apple.system.powersources
2018-01-30 18:09:21 -0500 IORegisterForSystemPower: ...Sleeping...
2018-01-30 18:09:57 -0500 com.apple.system.powersources.timeremaining
2018-01-30 18:09:57 -0500 com.apple.system.powersources.percent
2018-01-30 18:09:57 -0500 com.apple.system.powersources
2018-01-30 18:09:57 -0500 IOPSNotificationCreateRunLoopSource
-InternalBattery-0 (id=4653155) 99%; finishing charge; (no estimate)
Detailed failures: "Externally Indicated Failure", "Safety Over-Voltage", "Cell Imbalance", "Discharge FET" present: true
2018-01-30 18:09:57 -0500 com.apple.system.powersources
2018-01-30 18:09:59 -0500 com.apple.system.powersources
2018-01-30 18:10:15 -0500 IORegisterForSystemPower: ...HasPoweredOn...
Wake Reason = EC.PowerButton
wakeType = User
2018-01-30 18:10:58 -0500 com.apple.system.powersources.timeremaining
2018-01-30 18:10:58 -0500 IOPSNotificationCreateRunLoopSource
-InternalBattery-0 (id=4653155) 99%; finishing charge; 0:11 remaining
Detailed failures: "Externally Indicated Failure", "Safety Over-Voltage", "Cell Imbalance", "Discharge FET" present: true
2018-01-30 18:10:58 -0500 com.apple.system.powersources.percent
2018-01-30 18:10:58 -0500 com.apple.system.powersources
2018-01-30 18:11:06 -0500 com.apple.system.powersources.timeremaining
2018-01-30 18:11:06 -0500 IOPSNotificationCreateRunLoopSource
-InternalBattery-0 (id=4653155) 100%; charged; 0:00 remaining
Detailed failures: "Externally Indicated Failure", "Safety Over-Voltage", "Cell Imbalance", "Discharge FET" present: true
2018-01-30 18:11:06 -0500 com.apple.system.powersources
2018-01-30 18:12:06 -0500 com.apple.system.powersources.timeremaining
2018-01-30 18:12:06 -0500 IOPSNotificationCreateRunLoopSource
-InternalBattery-0 (id=4653155) 100%; charged; 0:00 remaining
Detailed failures: "Externally Indicated Failure", "Safety Over-Voltage", "Cell Imbalance", "Discharge FET" present: true
2018-01-30 18:12:06 -0500 com.apple.system.powersources
And I also received the following when I run
pmset -g batt I get the following message:
Now drawing from 'AC Power'
-InternalBattery-0 (id=4653155) 100%; charged; 0:00 remaining
Detailed failures: "Externally Indicated Failure", "Safety Over-Voltage", "Cell Imbalance", "Discharge FET" present: true
I am not sure if this has anything to do with the mpb going in hibernation or not.
