MacBook Pro not accessing internet.

[Fugabutacus]

We recently changed internet provider and since, it's been a bit dodgy on my Macbook Pro.

It connects to the internet fine (as it is now) but occasionally (3 or 4 times a day) it'll die. The laptop says it's still connected to the network, but I can't access any websites or use the iTunes store, etc.

I'd have assumed the network itself was down if I weren't able to access it on my phone. Usually the blackouts last about 20 to 60 minutes.

Any suggestions? Thanks.

 

[stridemat]

Can you still connect to your router when this happens? Open your router's homepage and see if it says connected.

Post back you answer as this will help tell us if its a problem with your internal network or a problem with your ISP.

 

[Fugabutacus]

Can you still connect to your router when this happens? Open your router's homepage and see if it says connected.

Post back you answer as this will help tell us if its a problem with your internal network or a problem with your ISP.

Nope, didn't work.

 

[stridemat]

What doesn't work? Need a bit more info.

 

[Fugabutacus]

What doesn't work? Need a bit more info.

The router's homepage, couldn't access it during one of the "blackouts." Sorry for not being clear. Lemme know if there's anything else you need to know!

 

[stridemat]

So that seems to imply that the problem is on your internal network.

How do you connect? Wirelessly? If so try connecting with a cable to see if that helps. This will hopefully tell us what's causing the problem.