MacBook Pro not turning on

[midouglas]

It’s been around a month since I turned on my personal MacBook. (2019 15” model).

I opened it as normal and nothing happened. Plugged the charger in and tried to click, hit space bar and the power button repeatedly for around an hour.

I then attempted all troubleshooting including SMC reboot and connecting different power adaptors / chargers.

The most unusual symptom was the click of the laptop didn’t sound as expected. It felt “broken”. I’ve never dropped the laptop, and it’s kept away in a case.

Any ideas on fixing this?

 

[KaliYoni]

Without knowing more about your specific situation and use patterns, two things first come to mind:

1. The MacBook battery discharged to such a low level during the period of non-use that it no longer can hold any charge.
2. Apple's touchpads don't physically move up and down anymore. When the touchpad senses downward pressure from your hand, a vibration generator (or for those technically inclined, a linear actuator) creates the "click" you feel. So if your Mac can't boot or even start up, you won't feel any response to pressing the touchpad.

 

[Fishrrman]

Might be time to take it to a brick-n-mortar Apple Store genius bar, if you have one within reasonable distance...

 

[calliex]

This is a key combination you can use to wakeup the mac. This happened to me and a few other I know. I assumed the mac was DOA. Surfing the net I found at 3 or 4 keyboard keys to hold down while trying to boot. That has worked on at least 3 macs I tried it on. I do not remember the key combination, try to google it.

 

[calliex]

I just did a quick search this looks right

1. Press Shift + Ctrl + Option/Alt keys and the power button at the same time.

 

[MBAir2010]

dont press the space bar, if anything use the option key or option r only
sometime pressing the power button for 10 seconds helped my situation many times while other's macbooks
but this was before 2019

 

[midouglas]

Unfortunately I’ve exhausted all of these options. Is there any further troubleshooting? Should I leave it on the charge for a full day, etc?

 

[midouglas]

The last option I've tried is a DFU revive.

Power + CTRL + OPT + Right shift

Device appears in Apple Configurator sometimes, not always.

Select revive and wait then keep getting same error code:

Gave up waiting for device to transition from DFU state to DFU state. [com.apple.MobileDevice.MobileRestore – 0xFA5 (4005)]

 

[midouglas]

I also get this message:

Unexpected device state 'DFU' expected 'Recovery' (Probably forced into DFU mode externally) [com.apple.MobileDevice.MobileRestore – 0xFAE (4014)]

 

[R.T.J.]

Leave it charging for about 3 days, the same thing happens to me with an iPad 4 when I do not use it for a month, I need to plug it for days and the battery takes about a week to gain 100% back again.

 

[Fishrrman]

Once more, I'll repeat:
If it' still under warranty,
and...
If you're in reasonable distance from a brick-n-mortar Apple Store,
then...
Make an appt for the genius bar and take it to them.

 

[MacCheetah3]

Ever figure this out? I am having the same issue with a MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports).

The MBP appears dead (i.e. no sound, no display/Touch Bar, no lights), although, I can activate DFU. Using Apple Configurator v2.15.1, both Revive and Restore commands end with:

Restoring System on device
Step 4 of 4: Installing System

The System cannot be restored on this device.
Gave up waiting for device to transition from DFU state to DFU state. [com.apple.MobileDevice.MobileRestore – 0xFCA (4042)]

From research, I am understanding the problem is the Mac's unable to transition from DFU to Recovery mode to complete the process — which does somewhat make sense because the Mac is not able to boot (properly).

EDIT: Corrected, MBP appears dead except for DFU.

 

[wheelswithwings]

Ever figure this out? I am having the same issue with a MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports).

The MBP no longer appears dead (i.e. no sound, no display/Touch Bar, no lights), although, I can activate DFU. Using Apple Configurator v2.15.1, both Revive and Restore commands end with:



From research, I am understanding the problem is the Mac's unable to transition from DFU to Recovery mode to complete the process — which does somewhat make sense because the Mac is not able to boot (properly).

Hey, I see you also had this issue. It's a been a while since you posted. Have you found a solution? Thanks.

 

[MacCheetah3]

Hey, I see you also had this issue. It's a been a while since you posted. Have you found a solution? Thanks.

Not yet. Thinking of disconnecting the battery, thinking it might be a more thorough reset beyond key combos. I realize it’s a shot in the dark, but I am low on ideas of how to get the MBP to boot beyond DFU.

 

[aftershocks]

It’s been around a month since I turned on my personal MacBook. (2019 15” model).

I opened it as normal and nothing happened. Plugged the charger in and tried to click, hit space bar and the power button repeatedly for around an hour.

I then attempted all troubleshooting including SMC reboot and connecting different power adaptors / chargers.

The most unusual symptom was the click of the laptop didn’t sound as expected. It felt “broken”. I’ve never dropped the laptop, and it’s kept away in a case.

Any ideas on fixing this?

Hi @midouglas,

I have the SAME issue as you... I put my computer to sleep... Left it for a month because I went on vacation.. Came back and hit the power button.. It woke up and I'm in the MacOS... But I noticed I had 2% battery left... So I plugged in the USB-C charger cable.. The icon did not indicate that it was charging. So I thought, maybe it need a reboot. At this time, the battery depleted to 1%... I rebooted, and the 'low battery' icon came up on the screen with the lightning bolt at the bottom... From there, it never came on again. I have a USB cable with a LED display that tells me how much watts is passing through. When I plug it into the Macbook Pro, it shows 1.5W.... Somehow it's not taking the charge... The whole computer is completely unresponsive..

I don't have any warranty left on this computer. I've taken it to the Apple store and they blamed it on the 'logic board'... And if I were to repair, it will cost $1050... Which makes no sense why I would spend that much on a 2 year old computer to fix... I'm shocked that it broke this quick...

Any updates on how you got it fixed?

Thanks.