My boyfriends macbook pro turned itself off, fully charged, when he was uploading photos. Now it will not turn on. He has held down the power button, pressed the battery button (no response) and unplugged the charger and plugged it into another power point. It's a brand new macbook, only a couple of months old, and he treats it like it's his baby. I think he's about to kill himself. Please, what can we do?