Macbook pro nTB 2016 won't charge with own charger

Discussion in 'MacBook Pro' started by sojers92, Feb 20, 2017.

  1. sojers92 macrumors newbie

    Joined:
    Dec 18, 2016
    #1
    This morning I put my macbook under charge with the usb-c cable and apple power brick and after a while I saw that the machine was keeping going down with the charge.

    The icon is like if is charging, the monitor is slightly more bright but it says "not charging".

    Then I tried to use my Nexus 5x charger and the machine actually charges.
    Then I used the macbook brick with my Nexus 5x and the Nexus charges.

    So I think the problem might be software?
    I rebooted several times, I resetted the SMC and NVRAM but nothing changed.

    What am I supposed to do?
     
  2. Fishrrman macrumors G5

    Fishrrman

    Joined:
    Feb 20, 2009
    #2
    Take the computer AND charger back to an Apple Store.
    Chances are, they're replace the charger.
     
  3. sojers92, Feb 20, 2017
    Last edited: Feb 20, 2017

    sojers92 thread starter macrumors newbie

    Joined:
    Dec 18, 2016
    #3
    I even tried under windows with bootcamp and the machine charges regularly in windows with the apple charger...
     
  4. sojers92 thread starter macrumors newbie

    Joined:
    Dec 18, 2016
    #4
    Any idea? Do you know a format could fix the issue?
     
  5. Sanpete macrumors 68020

    Joined:
    Nov 17, 2016
    Location:
    Utah
    #5
    Given that it works in Windows, I'd try a clean install of Sierra. Test it before you add other software.
     
  6. Adamantoise macrumors 6502a

    Joined:
    Aug 1, 2011
    #6
    Jesus, what has happened to Apple? All these issues make me just want to keep using my mid 2012 forever. Most important thing behind speed & battery life in a laptop for me is reliability.
     
  7. Sanpete macrumors 68020

    Joined:
    Nov 17, 2016
    Location:
    Utah
    #7
    Not a common issue. And it isn't as though Apple didn't have issues before, including with the 2012, for which there was a logic board replacement program, staingate, etc.
     
  8. jerryk, Feb 20, 2017
    Last edited: Feb 20, 2017

    jerryk macrumors 68040

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #8
    Why not take it back to Apple and let them diagnosis the issue.

    It may be software, or a may be a combination of hardware and software. As users we should not have to reload the OS to try fix issues. Also, taking it in causes the problem to be logged in Apple databases, and may help the teams diagnosis similar problems in the future.
     
  9. sziehr macrumors 6502a

    Joined:
    Jun 11, 2009
    #9
    Do a PRAM and SMC reset before you bother apple with your issue. I suspect that this will help you.
     
  10. sojers92, Feb 21, 2017
    Last edited: Feb 21, 2017

    sojers92 thread starter macrumors newbie

    Joined:
    Dec 18, 2016
    #10
    Not to be rude but you should read at least the first post in full before bothering with suggestions of not bothering mother Apple!

    I tried every possible reset and I even tried a clean installation, didn't help! As soon as I was welcomed in my new machine I connected the cable and got the "not charging" label.

    At this point I think is a hardware issue, either from the charger or from the laptop. I think is some "smart" mechanisms of communication between the two that regulates when power is needed. Since the original charger works perfectly under windows but not under OS X (probably there are no drivers for this controller or whatever regulates energy). While a 3rd party charger works fine under OS X (again it might means that there is no smart handshake to regulate the power needs) .

    Since I'm not close to an Apple store but I will be in London on Thursday I will try to pop in one and try one of the charger on the tables. If it charges is the charger controller broken so I will just ask for a replace. If it doesn't I hope they will help me with a laptop exchange since I live 400km away and I can't go back and forth and stay days without my working machine! Furthermore I don't have a reservation, they are fully booked for weeks! But I can't wait that long or go back to London again soon.

    I don't want to be or sound bitchy but I am very frustrated with a machine 2 months old that I regularly use for work.


    EDIT: it completely stopped charging even with the smartphone charger. So definitely is a laptop hardware problem. Though it continues to charge under windows with both chargers
     
  11. carestudio macrumors 6502

    Joined:
    Aug 6, 2008
    #11
    what do you have under power pane in system profile? scroll down to the very bottom.
     
  12. sojers92, Feb 22, 2017
    Last edited: Feb 22, 2017

    sojers92 thread starter macrumors newbie

    Joined:
    Dec 18, 2016
    #12
    Battery Information:




    Model Information:

    Serial Number: --------------------

    Manufacturer: SMP

    Device Name: bq20z451

    Pack Lot Code: 0

    PCB Lot Code: 0

    Firmware Version: 901

    Hardware Revision: 1

    Cell Revision: 3666

    Charge Information:

    Charge Remaining (mAh): 4123

    Fully Charged: No

    Charging: No

    Full Charge Capacity (mAh): 4606

    Health Information:

    Cycle Count: 32

    Condition: Normal

    Battery Installed: Yes

    Amperage (mA): -1549

    Voltage (mV): 12272



    System Power Settings:



    AC Power:

    System Sleep Timer (Minutes): 1

    Disk Sleep Timer (Minutes): 10

    Display Sleep Timer (Minutes): 10

    Wake on AC Change: No

    Wake on Clamshell Open: Yes

    Wake on LAN: Yes

    AutoPowerOff Delay: 28800

    AutoPowerOff Enabled: 1

    Current Power Source: Yes

    DarkWakeBackgroundTasks: 1

    Display Sleep Uses Dim: Yes

    GPUSwitch: 2

    Hibernate Mode: 3

    PrioritizeNetworkReachabilityOverSleep: 0

    Standby Delay: 10800

    Standby Enabled: 1

    Battery Power:

    System Sleep Timer (Minutes): 1

    Disk Sleep Timer (Minutes): 10

    Display Sleep Timer (Minutes): 2

    Wake on AC Change: No

    Wake on Clamshell Open: Yes

    AutoPowerOff Delay: 28800

    AutoPowerOff Enabled: 1

    DarkWakeBackgroundTasks: 0

    Display Sleep Uses Dim: Yes

    GPUSwitch: 2

    Hibernate Mode: 3

    Reduce Brightness: Yes

    Standby Delay: 10800

    Standby Enabled: 1



    Hardware Configuration:



    UPS Installed: No



    AC Charger Information:



    Connected: Yes

    ID: 0x1655

    Wattage (W): 60

    Serial Number: --------------------

    Name: 61W USB-C Power Adapter

    Manufacturer: Apple Inc.

    Hardware Version: 1.0

    Firmware Version: 1090011

    Charging: No
     

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