Hi all,
I would just like a bit of general advice on my current situation.
I bought a MacBook Pro about three weeks before the new Unibody models were released - but at the time I was not fussed as my early 2008 model had no issues.
After two months I opened the lid to find the LED striping issue, followed by graphical glitches on screen occasionally. I took it into the store and they ordered in a new screen and logic board in while I took the machine back because I am at University here in the UK and need it every day without fail.
I get a call on Tues 20th Jan informing me that the parts were in, so three hours later I took the unit in for repair. I was on the understanding that a week is the longest I would be without the machine - especially as the parts were now allocated to the machine.
On the 22nd I called in to check on it and was told that the parts had been allocated to the machine - I asked if it should be done by the end of the day and was told by the member of staff that this is most likely.
I went into the store on the Friday of that week and was told it now has a two day estimate to be completed on Sunday - this was the last chance as I had an assignment due in on the Monday!
I called an hour before the store closed and was told that the repair should be completed by the end of this coming week! So I was forced to go in and cancel the repair to avoid failing one of my assessed assignments.
Since having the machine back I have noticed the battery health hovering around 79-85% at only 44 cycles. The headphone jack gives out a horrible buzzing/crackling sound when plugged into my stereo, but when the stereo is plugged into my Airport Express the signal is clean. Finally now the Superdrive fails to burn to ANY DVD (single and dual layer) or CD.
I have contacted customer relations several times and received no response back whatsoever and AppleCare directed me back to the store.
I am extremely reluctant to hand it back to them, mainly because I need this machine for work as it's my only computer here. I am beyond dissatisfied with the Apple stores service - it has caused me so much frustration and anger.
Am I being reasonable in asking for a replacement system? I don't understand how it can be economically viable to replace 85% of the parts plus labour compared to swapping the system out with a new one. I wouldn't mind paying a re-stocking fee and the price difference between the early and late 2008 models I just want a machine that works without having to spend days in repair again. I have the original box and the machine has no blemishes at all, the case is free from even hairline scratches.
Any advice is greatly appreciated,
Mike
I would just like a bit of general advice on my current situation.
I bought a MacBook Pro about three weeks before the new Unibody models were released - but at the time I was not fussed as my early 2008 model had no issues.
After two months I opened the lid to find the LED striping issue, followed by graphical glitches on screen occasionally. I took it into the store and they ordered in a new screen and logic board in while I took the machine back because I am at University here in the UK and need it every day without fail.
I get a call on Tues 20th Jan informing me that the parts were in, so three hours later I took the unit in for repair. I was on the understanding that a week is the longest I would be without the machine - especially as the parts were now allocated to the machine.
On the 22nd I called in to check on it and was told that the parts had been allocated to the machine - I asked if it should be done by the end of the day and was told by the member of staff that this is most likely.
I went into the store on the Friday of that week and was told it now has a two day estimate to be completed on Sunday - this was the last chance as I had an assignment due in on the Monday!
I called an hour before the store closed and was told that the repair should be completed by the end of this coming week! So I was forced to go in and cancel the repair to avoid failing one of my assessed assignments.
Since having the machine back I have noticed the battery health hovering around 79-85% at only 44 cycles. The headphone jack gives out a horrible buzzing/crackling sound when plugged into my stereo, but when the stereo is plugged into my Airport Express the signal is clean. Finally now the Superdrive fails to burn to ANY DVD (single and dual layer) or CD.
I have contacted customer relations several times and received no response back whatsoever and AppleCare directed me back to the store.
I am extremely reluctant to hand it back to them, mainly because I need this machine for work as it's my only computer here. I am beyond dissatisfied with the Apple stores service - it has caused me so much frustration and anger.
Am I being reasonable in asking for a replacement system? I don't understand how it can be economically viable to replace 85% of the parts plus labour compared to swapping the system out with a new one. I wouldn't mind paying a re-stocking fee and the price difference between the early and late 2008 models I just want a machine that works without having to spend days in repair again. I have the original box and the machine has no blemishes at all, the case is free from even hairline scratches.
Any advice is greatly appreciated,
Mike
Good luck and let us know how it goes.
