Hi all, I own a late 2009 MacBook Pro which started to have trackpad problems and has been overheating. I visited Apple Store Covent Garden and was told I needed a new trackpad and logic board. So they proceeded to repair/replace both items (it took 7 days, rather than the 3-5 they originally stated). I took the laptop home, within 10mins of use the screen had problems and went blank, the Mac then started over heating. This went back to the apple store and a second logic board was replaced. I picked this up and wasn't happy with it in store, so I spent and hour using it at the Apple Store and the screen turned red. So they agreed to replace the MacBook Pro. They quoted 3-5 days. It has been 6 already. I called them today and was told that they Apple Care had sent the wrong replacement, they had to cancel and reorder. So I now won't get my laptop until 24th September. I asked to speak to a manager to complain but was bluntly told that managers are not taking calls because of the launch of the new phone. Anyone have experience of contacting the management of Covent Garden or any other apple store? I feel that 4 weeks from the first Genius appointment to receiving the new MacBook Pro is not acceptable. Any thoughts would be appreciated.