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Macbook Pro Problems

G

Gunsaw

macrumors newbie
Original poster
Apr 7, 2012
12
0
I just got my macbook pro. Was playing with it and updating it and I have had some concerning problems.

Every time I start iTunes, the computer will work for a little while, then it will just freeze. I waited a long time, but no awakening, so I have to do a hard reset.

I have tried a new library (even though i have nothing in there atm)

Any advice would be very helpful.

This is a refurbished MBP - but Everything else seems to be working fine and dandy like sour candy.
 
i don't know much about macs, what do you mean about a temp account?I am willing to try - I will try the force quit now and let you know
 
Gunsaw said:
i don't know much about macs, what do you mean about a temp account?I am willing to try - I will try the force quit now and let you know
Click to expand...

You go to System Preferences > Users & Groups and create a new admin account, log off your account and log into the new account and start itunes there and do what you do. Thus you can isolate the problem, maybe it just has something to do with your account.

Have you tried deleting "com.apple.itunes.plist" in Macintosh HD / Users / YOU / Library / Preferences / yet?

Performance Tips For Mac OS X
 
"secure start" or "safe boot" or whatever its called might also solve it.

Turn Mac off
Press Shift and keep it pressed
Start Mac and keep Shift pressed until Grey screen with the Apllelogo and a loading symbol appears
Release Shift and await the safe boot.
 
I don't even have a com.apple.itunes.plst file.

I also don't have a preferences folder.

I am going to try switching users now, if that won't work, I will go into safe mode.
...
It seems a little strange that this would happen right out of the box.
 
To access the hidden Library folder:

2012_03_120_pA1_GoToLibraryFolder.png
 
that didn't work either, but thank you for helping me around my mac

is it weird that this is only happening for iTunes? could it be hardware?
 
I have looked around online, but I can't find a way to re-install itunes - any help would be great
 
I keep getting a message saying that itunes is required by the OS X
 
Ah, you have Lion, which makes it harder to do such tasks.
I am out of ideas, but have you taken a look at all the performance tips I linked you in post #4?

Maybe you could try a clean install of Lion. Or get Mac OS X 10.6 Snow Leopard.
 
I am going to just have to call the apple support

I am still within my "return" period - so i'm sure they'll want to help me out.

Just sucks that I pulled it out of the box and this is happening.. if it was a pc.. i'd be able to fix it, but because it is a mac, I have no idea what to do, and it seems the software is new for a lot of people (so nobody really has any ideas)
 
Gunsaw said:
I just got my macbook pro. Was playing with it and updating it and I have had some concerning problems.

Every time I start iTunes, the computer will work for a little while, then it will just freeze. I waited a long time, but no awakening, so I have to do a hard reset.

I have tried a new library (even though i have nothing in there atm)

Any advice would be very helpful.

This is a refurbished MBP - but Everything else seems to be working fine and dandy like sour candy.
Click to expand...

Just a shot in the dark, but did you happen to upgrade the RAM after your purchased the Mac? If so, the problem could be caused by bad RAM.

Are you certain that the freezing is related to iTunes? Have you tried using the MBP for a period of time without iTunes to see if it doesn't freeze-up?

If my suggestions don't help calling Apple sounds like a good idea. It may turn out that it is simpler to just return the MBP and try another one.
 
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