Macbook Pro Problems

Discussion in 'MacBook Pro' started by Gunsaw, Apr 14, 2012.

  1. Gunsaw macrumors newbie

    Joined:
    Apr 7, 2012
    #1
    I just got my macbook pro. Was playing with it and updating it and I have had some concerning problems.

    Every time I start iTunes, the computer will work for a little while, then it will just freeze. I waited a long time, but no awakening, so I have to do a hard reset.

    I have tried a new library (even though i have nothing in there atm)

    Any advice would be very helpful.

    This is a refurbished MBP - but Everything else seems to be working fine and dandy like sour candy.
     
  2. simsaladimbamba

    Joined:
    Nov 28, 2010
    Location:
    located
    #2
  3. Gunsaw thread starter macrumors newbie

    Joined:
    Apr 7, 2012
    #3
    i don't know much about macs, what do you mean about a temp account?I am willing to try - I will try the force quit now and let you know
     
  4. simsaladimbamba

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    Nov 28, 2010
    Location:
    located
    #4
    You go to System Preferences > Users & Groups and create a new admin account, log off your account and log into the new account and start itunes there and do what you do. Thus you can isolate the problem, maybe it just has something to do with your account.

    Have you tried deleting "com.apple.itunes.plist" in Macintosh HD / Users / YOU / Library / Preferences / yet?

    Performance Tips For Mac OS X
     
  5. Ohrstrom macrumors 6502

    Ohrstrom

    Joined:
    Mar 18, 2012
    Location:
    Sweden
    #5
    "secure start" or "safe boot" or whatever its called might also solve it.

    Turn Mac off
    Press Shift and keep it pressed
    Start Mac and keep Shift pressed until Grey screen with the Apllelogo and a loading symbol appears
    Release Shift and await the safe boot.
     
  6. Gunsaw thread starter macrumors newbie

    Joined:
    Apr 7, 2012
    #6
    I don't even have a com.apple.itunes.plst file.

    I also don't have a preferences folder.

    I am going to try switching users now, if that won't work, I will go into safe mode.
    ...
    It seems a little strange that this would happen right out of the box.
     
  7. simsaladimbamba

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  8. Gunsaw thread starter macrumors newbie

    Joined:
    Apr 7, 2012
    #8
    that didn't work either, but thank you for helping me around my mac

    is it weird that this is only happening for iTunes? could it be hardware?
     
  9. simsaladimbamba

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    #9
    Did you buy it refurbished from the Apple Online Store?
    It will hardly be the hardware, if only one application is affected.
    Maybe try uninstalling and reinstalling iTunes.
     
  10. Gunsaw thread starter macrumors newbie

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    Apr 7, 2012
    #10
    I have looked around online, but I can't find a way to re-install itunes - any help would be great
     
  11. simsaladimbamba

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    #11
    I linked you to a guide on how to fully delete a program and to the iTunes download page.
     
  12. Gunsaw thread starter macrumors newbie

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    Apr 7, 2012
    #12
    I keep getting a message saying that itunes is required by the OS X
     
  13. simsaladimbamba

    Joined:
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    #13
    Ah, you have Lion, which makes it harder to do such tasks.
    I am out of ideas, but have you taken a look at all the performance tips I linked you in post #4?

    Maybe you could try a clean install of Lion. Or get Mac OS X 10.6 Snow Leopard.
     
  14. Gunsaw thread starter macrumors newbie

    Joined:
    Apr 7, 2012
    #14
    I am going to just have to call the apple support

    I am still within my "return" period - so i'm sure they'll want to help me out.

    Just sucks that I pulled it out of the box and this is happening.. if it was a pc.. i'd be able to fix it, but because it is a mac, I have no idea what to do, and it seems the software is new for a lot of people (so nobody really has any ideas)
     
  15. Mojo1 macrumors 65816

    Joined:
    Jul 26, 2011
    #15
    Just a shot in the dark, but did you happen to upgrade the RAM after your purchased the Mac? If so, the problem could be caused by bad RAM.

    Are you certain that the freezing is related to iTunes? Have you tried using the MBP for a period of time without iTunes to see if it doesn't freeze-up?

    If my suggestions don't help calling Apple sounds like a good idea. It may turn out that it is simpler to just return the MBP and try another one.
     

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