Macbook pro questionmark problem.

endhou25

macrumors newbie
Original poster
Jan 18, 2012
3
0
I got my new mac 3 weeks ago, for christmas. 5 days ago it suddenly froze, so i had to force a power off. I've been looking for help on the internet for 5 whole days now, but nothings works. This is my last resort.. a three week old macbook pro shouldn't fail.. after all i've heard about mac, it should atleast work perfectly well for another 2 years or so. Anyone got any other tips? or do i have to pay loads of money to get it repaired?
 

iforbes

macrumors 6502
Dec 21, 2011
327
1
Call applecares or bring it into an apple store...i'm sure they will take care of you either way.
 

sweetbrat

macrumors 65816
Jun 17, 2009
1,443
1
Redford, MI
You didn't really explain what's happening. You said it froze and you had to force it to shut down. Does it not boot anymore? Does it boot but keep freezing up? More info please :)

Beyond that, assuming it was purchased new, it has a one year warranty. If there's really something wrong you should be able to call Applecare or take it to an Apple store to have it looked at.
 

endhou25

macrumors newbie
Original poster
Jan 18, 2012
3
0
Reply

Okay, i've tried to use time maching (doesn't work) and i've been trying to reboot a couple of times. It froze while i was surfing on safari, that's all i know. I tried to contact the Express help, but they ain't helping ppl from norway. I can't figure out what happened, since i havent downloaded anything unusual. Since "apple key" doensn't work either (with C or S), i got no clue how to handle it. Is this enough info?

Thanks for the quick replies.
 

endhou25

macrumors newbie
Original poster
Jan 18, 2012
3
0
..

Jupp! That's my problem.. It's been like that for days now. I got no clue what to do. Recovery just wont work..
 

mgartner0622

macrumors 65816
Jun 6, 2010
1,018
0
Colorado, USA
Since it won't load recovery that sounds like a hard drive failure...
As one last attempt, I would try internet recovery.


How to use Lion’s Internet Recovery option:
Bootup your Mac and immediately after the boot sound, just press Command+R. This will show the OS X Lion’s recovery screen. The window gives you loads of features like Disk Utility, Time Machine backup and Terminal.
Once you are in the recovery screen, select the Internet Recovery option.
Apple will take care of all these. A minimal design for the internet recovery will be shown with detailed instructions. It will just ask you to connect to your WiFi network and will prompt for your Apple ID and Password.


Read more: http://www.karthikk.net/2011/08/how-to-use-lions-internet-recovery-option/#ixzz1jrX1OWjQ
 

ZZ Bottom

macrumors 6502a
Apr 14, 2010
804
199
As mgartner said, it is most likely a failed hard drive. Question mark on startup means that the system cannot "find" the startup disk (or the proper files on the disk).

The reason I posted is to assure you that even if your hard drive IS failed, it does NOT mean that there is anything else affected in your computer. Hard drives happen to be the number one most frequently failed computer part. Apple usually uses Hitatchi brand hard drives, which don't exactly have the best track record.

In the end you will have to bring your Mac to a local service center where they will confirm a failed hard drive and install a brand new replacement. Opening up your Macbook to get to the hard drive is very simple, so technicians will not be messing with any other hard ware.

Always sucks when that happens on a new system. But look at it this way, its better that you found out it was a bad drive early.
 

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