MacBook Pro Repair Refund?

Discussion in 'MacBook Pro' started by music7385, Apr 20, 2012.

  1. music7385 macrumors newbie

    Joined:
    Nov 23, 2010
    Location:
    Pennsylvania, US
    #1
    I saw this post yesterday about the man who had the problem with his Nvidia card:
    http://www.macrumors.com/2012/04/19...-in-small-claims-case-on-nvidia-gpu-failures/

    Back in December, my March 2008 MacBook pro had the same problem, but I was not told that this was a known issue and I had to pay full price for the repair because AppleCare had run out.

    Then I researched and found this article:
    http://support.apple.com/kb/TS2377

    My Mac is clearly part of this problem, and the article states that Apple will replace the graphics processor free of charge, even if it is out of warranty.

    Are there any hopes of me being able to get my money back, or is it a lost cause to even try?
     
  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #2
    I don't think it would cost any more than a phone call to Apple Support, an e-mail to whatever people think Tim Cook's e-mail address is, or showing your receipt to an Apple Store manager. If you get turned down you haven't really lost out on anything since you already paid.
     
  3. heisenberg123 macrumors 603

    heisenberg123

    Joined:
    Oct 31, 2010
    Location:
    Hamilton, Ontario
    #3
    they identifyed your problem as a defective Nvidia card? or your saying its the same based on your own findings?

    if its the ladder you might have to take them to court also
     
  4. music7385 thread starter macrumors newbie

    Joined:
    Nov 23, 2010
    Location:
    Pennsylvania, US
    #4
    Yes - The receipt says "Failed Nvidia graphics processor"
     
  5. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #5
    The NVIDIA recall provides free repairs of that issue, whether AppleCare is in force or not. You have up to 4 years from the date of purchase of the affected Mac to have the repair work done. If you were within that 4 year time frame, you should certainly seek a refund.
     
  6. heisenberg123 macrumors 603

    heisenberg123

    Joined:
    Oct 31, 2010
    Location:
    Hamilton, Ontario
    #6
    than yes i would seek a refund
     
  7. tomhut macrumors member

    tomhut

    Joined:
    Sep 7, 2004
    Location:
    London
    #7
    The support article about this issue on apple.com states

    "Apple is issuing refunds to customers who may have paid for repairs related to this issue. Please contact Apple for details on the refund process."

    http://support.apple.com/kb/ts2377
     
  8. ayzee macrumors 6502a

    ayzee

    Joined:
    Jun 12, 2008
    #8
    Enjoy your refund ;) , that was a great article, it's great when the little consumer conquers the big companies
     
  9. AppChat macrumors regular

    Joined:
    Mar 10, 2012
  10. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #10
    First, it's a MacBook Pro, not a MacBook. Second, it's already been fixed, so there's no need to replace it. The OP is only asking about a refund, since the repair should have been free.
     
  11. heisenberg123 macrumors 603

    heisenberg123

    Joined:
    Oct 31, 2010
    Location:
    Hamilton, Ontario
    #11
    i think AppChat is an automated troll
     
  12. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #12
    Give Apple a call; they will issue you a refund.
     

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