if i was in your position, i'd make them know that you patiently waited over 2 weeks for them to make a simple repair to a BRAND NEW machine and as such you'd like them to discount the purchase price (e.g. refurb price) for your trouble.... that's if it shows tomorrow, if not, tell them to immediately credit your card the full purchase price and get the confirmation number.
remember, apple is not a friend who you need to feel bad for...it's a huge profitable company making a huge margin on its hardware (compared to the others)... if something isn't working the way it should be, make it their problem, not yours.
mjb
Very true.
UPDATE: I called in to apple (because I took work off to wait, and wanted to make sure if it would actually show
) and was once again let down! They informed me that it hadn't left the facility like I was told it was going to...so now I missed a couple of hours of work and don't have my MBP. I again asked to speak to a supervisor, he said apple cannot accommodate me in any way, but that it IS shipping out today and he will personally see to it! At this point I AM FURIOUS!
I hung up and drove out to work.
Well when I got here I had a message waiting for me from apple. He told me he looked into when I bought the MBP (which I already told him
) and that it worries him to see that a new machine is already having major isssues (a HDD replacement is major
). He said my request for a new machine is a wise idea and he would like to get this out today! I am waiting for a call back from him...the only thing is that I replaced my RAM with 4GB, I need to let then know that they need to add 2 more GB, or take the 4GB out of my old one and put them into the new one.
So that is where we are right now...I'll continue to post results as they happen. Thanks for the tips guys!
