MacBook Pro repair time a secret?

Discussion in 'MacBook Pro' started by wtremmel, Aug 4, 2010.

  1. wtremmel macrumors newbie

    Aug 4, 2010

    my 2.5 year old MacBook pro is being repaired because of a failed Nvidia graphics chip. Repair is free which is nice.

    When bringing it in they gave me an estimated repair time of 3-5 days, repair would be in-store. Today is day 6 so I thought I give the Apple Store a call to ask for an estimated time when I get my MacBook back.

    Now: They told me on the phone they are not allowed give me an estimated time to repair *because its a secret if they have the parts on stock*?

    Anybody else have similar experience? The repair status page only shows "repair in progress" and I really would like to know when I get my MacBook back...

  2. eawmp1 macrumors 601


    Feb 19, 2008
    Translation: I am too busy right now to go and look up the status of your repair.

    No secret conspiracy, just an unmotivated tech.
  3. ergdegdeg Moderator emeritus


    Oct 13, 2007
    I had mine repaired about half a year ago for the same reason. They sent it to Houston, Texas and I got it back two days later early in the morning.

    I see you're from Germany. Did you go to an Apple Store or a reseller?
  4. Heilage macrumors 68030


    May 1, 2009
    Remember, if you brought it into a Premium Reseller store (like Re:Store), they most likely do not have the part in stock, and have to order it from Apple. It takes up to 48 hours to get the part.
  5. farmermac macrumors 6502a

    Jul 23, 2009
    my mbp was in recently for broken hinges

    it was put on hold after diagnosis to wait for parts. Nobody at Apple knew how long parts would take to get there. I'd call it more cluelessness then secretness. They had no way to find out when the part would get there.
  6. wtremmel thread starter macrumors newbie

    Aug 4, 2010
    We have three Apple Stores in Germany and one is in Frankfurt where I live. So I went there. Diagnosis at Genius Bar was done quickly and I was happy to hear that repair is free.

    And the guy on the phone really said that he is not allowed to tell me if the parts have arrived yet or if they are still waiting and how long it takes.
  7. wtremmel thread starter macrumors newbie

    Aug 4, 2010
    To close this - I got my MacBook Pro back on Friday, so total repair time was 10 days (8 working days).
  8. TheBritishBloke macrumors 68030


    Jul 21, 2009
    United Kingdom
    It's never guaranteed, but I have a home here in Munich as well as in UK. The Munich store is ridiculously efficient, took it In for a new display, they took it In on Monday, I picked it up on Wednesday. Fantastic service. It's always busy there with people buying computers, or kids on the iPods. Genius bar is never busy.

    Ahh germans are so efficient :D
  9. wtremmel thread starter macrumors newbie

    Aug 4, 2010
    Lucky you. In Frankfurt the Genius Bar is so busy that on Friday I could get the next reservation for Wednesday - and forget it if you turn up without one (to be fair, I could hand in and get back my Macbook without a reservation, but I had to wait about 30 minutes each time).
  10. activerog, Feb 23, 2011
    Last edited by a moderator: Feb 23, 2011

    activerog macrumors newbie

    Feb 23, 2011
    Mine, 2 weeks tomorrow. Took it to the local Apple store. Logic board replacement.

    Had a fare on board (I drive taxis) that worked for the other Apple store at Robina, he said if people knew how unreliable these machines were they'd think twice about buying them.

    Got to say, love the look and feel of my 13" 2010 macbook pro. Runs nice, looks stunning, top keyboard, love the display. Shame the electronics inside doesn't reflect the quality of the rest of the machine though.


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