Hello, So soon I will be heading to the local Apple store to get my iPhone 5 replaced and to have a genius look at my MacBook Pro. The problem with my MacBook Pro is that the superdrive doesn't seem to be lined up with the cut-out in the body so disks seem to get caught in the super drive and then will finally be ejected after many tries with weird noises. My questions are the following: 1. Do you think they will try to replace the Mac or repair it since the problem is hardware? 2. Do you think I can ask to pay the difference to get the updated screen, not for a retina MacBook Pro but for the hi-res glossy upgrade, on the replacement MacBook Pro? 3. I currently only have windows office installed so how should I go around backing that up/make sure I don't lose it? These are all my questions for now and answers will greatly be appreciated!