MacBook Pro Retina AR Coating Problems

Discussion in 'MacBook Pro' started by Laura-1, Dec 5, 2014.

  1. Laura-1 macrumors newbie

    Joined:
    Dec 5, 2014
    #1
    I have been looking for a laptop for university and have decided on the MacBook Pro 13 Retina, but a friend has told me about a problem with the AR coating coming off the 13 and 15 inch models, after several months use?

    [​IMG]

    https://discussions.apple.com/thread/6068947?start=15&tstart=0

    This has put me off purchasing the laptop, which is really disappointing as I like it and the only alternative I can find is the Lenovo T440s or HP Pavilion 15-p100na Laptop, neither of which fill me with excitement.

    I was hoping someone on here could help me out and create a survey/poll so I could see how many people with 6month old+ MBPR have been affected by this issue? thanks :)
     
  2. Archer1440 macrumors 6502a

    Archer1440

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    #2
    That looks more like a few months of cleaning with a Brillo pad...
     
  3. blueroom macrumors 603

    blueroom

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    Toronto, Canada
    #3
    I have a 2013 rMBP and it's screen is fine. The only device I had that the AR coating came off of were any of my Sony cameras.
     
  4. Laura-1 thread starter macrumors newbie

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    #4
    I know :eek: but what has got me really concerned about buying the laptop is the amount of threads I have just found about this issue.

    http://forums.macrumors.com/showthread.php?t=1680085

    http://forums.macrumors.com/showthread.php?t=1761032

    http://forums.macrumors.com/showthread.php?t=1624907&highlight=retina+coating

    http://forums.macrumors.com/showthread.php?t=1744071

    http://forums.macrumors.com/showthread.php?t=1794687

    http://forums.macrumors.com/showthread.php?t=1470375

    http://forums.macrumors.com/showthread.php?t=1772389

    https://discussions.apple.com/thread/5855837?start=15&tstart=0

    https://discussions.apple.com/thread/6068947

    ----------

    Thanks, that's good to know, I wonder if this is a 2014 thing. I'll check those threads again.



    .
     
  5. Laura-1 thread starter macrumors newbie

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    #5
    Unfortunately it looks like this issue is spread across 2013 to 2014, but it doesn't seem to be in the mainstream press, so I'm hoping it's just a small number of defective units.

    I read somewhere it has something to do with the way the screen is coated, like the iMac?

    "We also figured out how to reduce reflection off the front of the glass without compromising colour quality. Instead of applying an antireflective coating to the glass in a conventional way, we adapted a process used on smaller surfaces like camera lenses and fighter pilots’ helmets. It’s called plasma deposition, and it involves coating the glass with layers of silicon dioxide and niobium pentoxide so precise and so thin they’re measured in atoms."

    https://ssl.apple.com/sg/imac/design/
     
  6. bushido Suspended

    bushido

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    Germany
    #6
    This happened on my late 2012 13 inch macbook pro retina. The trackpad and the space bar of the keyboard scratched the coating off. I went to the apple store and thry replaced the screen for free even though my warranty expired over 12 months ago. Now i bought one of those soft things to put between the keyboard and the screen for when the lid is closed. Kinda annoying to do so on such a expensive machine but i sure as hell dont want it to happen again. It was so distracting especially on white pages and while scrolling pages
     
  7. Laura-1 thread starter macrumors newbie

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    Dec 5, 2014
    #7
    Thanks for your reply, the Plasma Deposition sounds very fragile. Too fragile for a laptop perhaps. Another reference to the PDARC here.

    http://forums.macrumors.com/showthread.php?t=1772389

    I'm thinking of getting the old MacBook now, or maybe a Thinkpad, HP or Dell.
     
  8. Archer1440 macrumors 6502a

    Archer1440

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    #8
    I've seen similar coatings come off $3000 Leica lenses when abused. Nearly all modern optics are coated with plasma deposition. You just need to be reasonable when cleaning.
     
  9. Laura-1, Dec 6, 2014
    Last edited: Dec 6, 2014

    Laura-1 thread starter macrumors newbie

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    Dec 5, 2014
    #9
    From what I'm aware of, Plasma Deposition is not used on iPhones and iPads, which makes sense, since PD is such a fragile technology.

    So, if an iPhone (which is used outdoors in sunlight far more than a MacBook) does not require a Plasma Deposition Anti Relective coating, then why does a MacBook?

    It can't be to do with surface area because a glass reflective surface is a glass reflective surface no matter the size, or to put it another way, a mirror is a mirror no matter the size.

    With regards to treating AR coatings with care, many of the users in the threads above have followed Apple's cleaning instructions to the letter and still experienced the issue.

    What would be great to know is how many rMBP owners are NOT affected by this issue. To get an idea of the statistics.
     
  10. maflynn Moderator

    maflynn

    Staff Member

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    #10
    Agreed, and your picture in the OP, is shocking. I'm sorry to see your laptop looking that way.

    My 2012 rMBP so far has no issues with the coating.
     
  11. Laura-1, Dec 6, 2014
    Last edited: Dec 6, 2014

    Laura-1 thread starter macrumors newbie

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    #11
    I'm glad your MacBook Pro Retina is okay, after looking at the various other manufacturers today and being very uninspired, I decided to contact Apple and asked if I could speak to someone about the Plasma Deposition AR coating. The guy I spoke to seemed to be very knowledgeable. I did not expect the specialist to acknowledge any issue at all so I was very surprised to hear him say this is affecting less than 1 percent. I didn't think they were allowed to talk about stuff like that? Maybe he meant general returns of the MacBook Pro with Retina are less than 1 percent? So all I need to do now is find out roughly how many MacBook Pro's with Retina are being sold. If it's 2 million, then that's 20,000 faulty MacBooks! wow! I think I'll wait for more people to respond to this thread and work out a ratio of risk :)
     
  12. dyt1983, Dec 6, 2014
    Last edited: Jun 1, 2015

    dyt1983 macrumors 65816

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    #12
    edit: To remove personally identifying info not relevant to the conversation.
     
  13. Archer1440 macrumors 6502a

    Archer1440

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    #13
    It seems to me that you started out with one statement about your intent for this thread and are turning it into something else.

    Based on your own post you have a 99% chance of no problem if you get a Retina machine. Reasonable people would be satisfied with those odds, especially with AppleCare which you would be foolish to overlook buying on a machine at these price points.

    Based on your posts on this and your other thread, I think you're not going to be happy with anything you buy and will turn out to be a very difficult customer for whatever vendor you go with.
     
  14. Laura-1, Dec 6, 2014
    Last edited: Dec 6, 2014

    Laura-1 thread starter macrumors newbie

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    #14
    Which is...?

    Are you suggesting I'm unreasonable to expect that something I spend my hard earned money on should not have a major fault? "The odds"?! I'm not going to the horses! I'm buying a premium laptop! there are no odds. It's not a lottery! QC "at this price point" should be far better than what I can see in the above links. I actually have a life to live, a masters to study, and work to do. I don't have time to pamper to a delicate screen or return a faulty machine.

    My gran has a refrigerator that has been going for nearly 30 years. That refrigerator has been on this planet longer than me! (by 4 years). My boyfriend has a Sony Walkman that should be in a museum. This is how things used to be made. If you go on talking about acceptable risk and "odds" then it's no wonder QC goes out the window. Why bother making something to a high standard when people are happy to return things all the time.

    Which other thread..? the one about which laptop to buy? are you saying that anyone who has concerns about spending their money on a substandard product is going to be a "difficult customer"?

    Actually (and quite predictably) you are wrong. I am very happy with my iPhone 4s, which has performed incredibly well over the last 3 years, and my Dell quad core workstation, which has been flawless running Windows 7 Pro since 2006 ! I'm happy with my Panasonic HDTV which has the most amazing color and viewing angles I have ever seen, and I'm happy with my new Jimmy Choo Delta Suede Lattice Knee High Boots ! What I'm not happy with is people who assume they know everything about someone they have never met.

    FYI, if you actually read my original post you would see that I was advised by a friend of this problem. I was actually quite happy to buy the rMBP, it's other people who are advising me not to.

    ----------

    Thanks for this, very helpful. Just been reading up on PVD and CVD here and also the Apple Patent
     
  15. cjmillsnun macrumors 68020

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    Aug 28, 2009
    #15
    I'd love to know how it's been running Windows 7 since 2006...

    The current release in '06 was XP. Vista was released in '07 and '7 in '09.
     
  16. Archer1440 macrumors 6502a

    Archer1440

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    #16
    Make up your mind.
     
  17. nobodyjustwalks macrumors regular

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    Jan 23, 2013
    #17
    And when you decide to finally purchase your Retina Macbook Pro...thereʻs always the wonderful world of:

    1) yellowish tint on screens
    2) uneven color reproduction
    2) creaking/squeaking cases
    3) case manufacturing defects
    4) screen manufacturer lottery
    5) ssd manufacturer lottery
    6) backlight problems
    7) Yosemite issues (wifi, continuity, handoff, instant hotspot)
    8) squeaky sounding keys, chipped individual keys
    9) off center improperly attached screens
    10) battery issues
    11) ...and on...and on...

    Iʻd say take your chances if you think youʻll enjoy the platform. The AR coating will not be the only issue you hopefully never have to deal with.The majority of Mac users are happy with their computers, the minority turn to forums to vent and search out answers to issues theyʻre having.

    For me, there isnʻt a viable alternative, so I guess Iʻll keep cleaning my rMBP screen with a microfiber cloth and water. So far so good...

    Best of luck with your decision! :)
     

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