MacBook Pro Retina continuously hangs

Discussion in 'MacBook Pro' started by decibel83, Aug 1, 2015.

  1. decibel83 macrumors newbie

    Joined:
    Aug 1, 2015
    #1
    Hi.
    I own a MacBook Pro (Retina, Mid 2012) (model A1398).

    When I work with several different programs (especially browsers with many opened windows and graphic design softwares like Photoshop) it suddenly hangs itself and I cannot do other than shutdown it with the power button, and when I power on it again it works.

    When the MacBook hangs it seems that only the monitor freezes (I continue to see the screen but it's frozen), because I can continue to power on and power off the led on the capital case key on the keyboard and it works.

    Another example is that yesterday I was using Skype and when the monitor froze I could continue the call with my headsets!

    I discovered the MacBook Pro Repair Extension Program for Video Issues (https://www.apple.com/support/macbookpro-videoissues/) and I brought my MacBook to the Apple Store. They made the tests and it passed with no problems, so they where not able to replace my video card!

    I phoned to the Apple support and they told me that they cannot do anything and I have to bring my MacBook to the Apple Store again.

    Could you help me, please to find out where the problem could be? I cannot continue working like this :(

    Thank you very much for your support!
    Bye
     
  2. T5BRICK macrumors G3

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #2
    Take your Mac back to the Apple store and describe the problem you're having. Let them look over the computer and diagnose the problem. You most likely need a new logic board, but maybe they'll run the diagnostic for the video issues again and it'll fail.
     
  3. decibel83 thread starter macrumors newbie

    Joined:
    Aug 1, 2015
    #3
    Thank you so much!
    I will do it!
    Bye!
     

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