Hi.
I own a MacBook Pro (Retina, Mid 2012) (model A1398).
When I work with several different programs (especially browsers with many opened windows and graphic design softwares like Photoshop) it suddenly hangs itself and I cannot do other than shutdown it with the power button, and when I power on it again it works.
When the MacBook hangs it seems that only the monitor freezes (I continue to see the screen but it's frozen), because I can continue to power on and power off the led on the capital case key on the keyboard and it works.
Another example is that yesterday I was using Skype and when the monitor froze I could continue the call with my headsets!
I discovered the MacBook Pro Repair Extension Program for Video Issues (https://www.apple.com/support/macbookpro-videoissues/) and I brought my MacBook to the Apple Store. They made the tests and it passed with no problems, so they where not able to replace my video card!
I phoned to the Apple support and they told me that they cannot do anything and I have to bring my MacBook to the Apple Store again.
Could you help me, please to find out where the problem could be? I cannot continue working like this
Thank you very much for your support!
Bye
I own a MacBook Pro (Retina, Mid 2012) (model A1398).
When I work with several different programs (especially browsers with many opened windows and graphic design softwares like Photoshop) it suddenly hangs itself and I cannot do other than shutdown it with the power button, and when I power on it again it works.
When the MacBook hangs it seems that only the monitor freezes (I continue to see the screen but it's frozen), because I can continue to power on and power off the led on the capital case key on the keyboard and it works.
Another example is that yesterday I was using Skype and when the monitor froze I could continue the call with my headsets!
I discovered the MacBook Pro Repair Extension Program for Video Issues (https://www.apple.com/support/macbookpro-videoissues/) and I brought my MacBook to the Apple Store. They made the tests and it passed with no problems, so they where not able to replace my video card!
I phoned to the Apple support and they told me that they cannot do anything and I have to bring my MacBook to the Apple Store again.
Could you help me, please to find out where the problem could be? I cannot continue working like this
Thank you very much for your support!
Bye