Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

silver_82

macrumors newbie
Original poster
Sep 5, 2015
3
0
Hello,

I am having MacBooks since 2013 and I would like to share my experience since then, which might bring up an issue with the latest Macbook Pro.

My list of issues in short is the following:

1st Macbook Pro Retina bought in 12/2013 had:
i) Screen replacement because of misalignment of the keyboard, which caused excessive marks on the screen. After that I was always had a screen protector..
ii)there was noise coming from the fans
iii)Screen was replaced again since a white spot appeared (new screen protector bought)
iv)Replace the bottom case since someone during the previous repair made a dent on the case
v)Excessive light leakage was appearing on the new screen and the glue from the edges was missing or something, since I could press it down..

Then I spoke with AppleCare and not until recently I got a new macbook pro with the top specs worth £2000, which was offered to me because the number of issues I had.

It was I think early of June when I first received that new replacement mac from Apple Care (Laptop No2).
After few weeks I noticed that my screen was blinking black for a second in random cases. I have reported that to Apple and I went to the AppleStore to run some diagnostics. The diagnostics showed faults in display and graphic card, so I spoke again with AppleCare and they send me a new one (Laptop No3).
The second laptop appeared to overheat and I saw some metal paste on the case when I first open it. I reported to apple but they told me it wasn't something wrong. From my experience the overheating was more than normal and the fans were running in max speed in several tasks. Unfortunately, I couldn't do more so I gave it a go for couple of weeks while I was on holidays. When I returned, I saw again the blinking screen and then I went again at the apple store to run the diagnostics, where another display fault came up.
I spoke again with AppleCare asking for a refund, but they denied to do that because my laptop was a replacement laptop and not the one I originally bought. So they offered my another replacement (Laptop No4).
The 3rd laptop that I received had some small light leakage in the bottom corners, which could only been seen on dark backgrounds and dark environments. I was so close to let it go as it is, but in order to be sure I went again to the apple store to verify that nothing was wrong this time with the display/graphic card.
Guess what..the diagnostics showed again another display hardware issue...
I then asked refund from the Genius guys, with reference to the consumer laws and I told him that the original laptop was bought from them. Then manager of the store offered a brand new replacement instead, so I though if something happened, I won't have to go again to the whole process with the AppleCare (Laptop No5).
Nevertheless, I asked them before taking the laptop away to run the same diagnostics and guess what?Fault again!!
After that I got the refund and I was left without a laptop...
 

Attachments

  • image.jpg
    image.jpg
    1.4 MB · Views: 278

BRY7

macrumors newbie
Sep 17, 2014
4
0
wow at the beginning i thought i was the only one who experienced this.
my case was similar to yours, had a 15" 2012 rMBP with many hardware issues.
Apple decided to give me a replacement unit and the replacement unit had the same light leakage as yours.
had it replaced again and it still has the same issue.
gave up asking for another replacement as i need the Mac for daily productivity
 
Last edited:

silver_82

macrumors newbie
Original poster
Sep 5, 2015
3
0
wow at the beginning i thought i was the only one who experienced this.
my case was similar to yours, had a 15" 2012 rMBP with many hardware issues.
Apple decided to give me a replacement unit and the replacement unit had the same light leakage as yours.
had it replaced again and it still has the same issue.
gave up asking for another replacement as i need the Mac for daily productivity
The display fault that all the new MacBooks had wasn't related with the light leakage. I bet that the majority of the new MacBooks with the ATI card will have similar issue, I had 4 out of 4. Just go and ask a display/graphics diagnostics test, it takes 10 minutes.
 

BRY7

macrumors newbie
Sep 17, 2014
4
0
The display fault that all the new MacBooks had wasn't related with the light leakage. I bet that the majority of the new MacBooks with the ATI card will have similar issue, I had 4 out of 4. Just go and ask a display/graphics diagnostics test, it takes 10 minutes.

i disagree on only MacBooks with ATI suffering this issue. I tried it on a 2015 Model without ATI and the issue persist. Also on some older MacBooks, it has the same issues
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.