MacBook Pro Retina Rubber Feet Apple Care

Discussion in 'MacBook Pro' started by graham86, Nov 18, 2016.

  1. graham86 macrumors member

    Joined:
    Apr 18, 2014
    Location:
    London, United Kingdom
    #1
    Has anyone managed to have the rubber feet on a Retina MacBook Pro replaced under Apple Care?

    The Genius Bar is quoting me £100 + VAT as they need to replace the whole bottom panel due to the way the feet are attached.

    Most of it's time it's sitting on a Twelve South HiRise so not like it's feet are under much stress.
     
  2. Matthew.H macrumors 6502

    Matthew.H

    Joined:
    Sep 16, 2015
    Location:
    Norwich, UK
  3. graham86 thread starter macrumors member

    Joined:
    Apr 18, 2014
    Location:
    London, United Kingdom
    #3
    One of them has come off, I except that from a Dell not something that costs £2,000
     
  4. 0x100 macrumors regular

    0x100

    Joined:
    Nov 11, 2014
    Location:
    Japan
  5. graham86 thread starter macrumors member

    Joined:
    Apr 18, 2014
    Location:
    London, United Kingdom
    #5
    Yes or Apple can fix something that shouldn't have happened the reason for asking if Apple Care covers it, Apple chat says it does Genius person I spoke with said it doesn't
     
  6. ocgirl macrumors regular

    ocgirl

    Joined:
    Feb 25, 2011
    Location:
    France
    #6
    I think this would be seen as component wear (unless your laptop is brand spanking new).
    I found on amazon a set of 4 rubber feet for like 10 bucks when i decided to sell my old 2011 mpb. Didn't see a difference wit the "real ones"...
     
  7. therealseebs macrumors 65816

    therealseebs

    Joined:
    Apr 14, 2010
    #7
    So, just for contrast, we've at least once had Apple spontaneously replace feet on a laptop that was in for something else.

    I have no idea at all what the official answer is, or whether there even is one. I would certainly expect them to be covered, though.
     
  8. kwandrews macrumors 6502

    Joined:
    Mar 7, 2012
    Location:
    Colorado, USA
    #8
    My wife's old 2010 13" MBP lost all if it's feet over time. I'd pop open the case and put them back. Just gave up after a while. My old 2012 13" MBA never had that issue. Not sure why it happens.
     
  9. shareef777 macrumors 68000

    shareef777

    Joined:
    Jul 26, 2005
    Location:
    Chicago, IL
    #9
    I had my 2012 bottom panel replaced under AppleCare. The tech did state that it's not covered, but did it as a courtesy. He made a big deal about the replacement panel not having my MBP's serial number on it.
     

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