Macbook Pro Return - Special Situation

Discussion in 'MacBook Pro' started by KLam123, Jan 4, 2014.

  1. KLam123 macrumors newbie

    Joined:
    Jan 4, 2014
    #1
    Hi Everyone,

    I'd be greatly appreciated if anyone of you can help me out or know the answer to this situation. My phone is coincidentaly not working so I can't call them at the moment.

    I purchased a macbook pro after Nov 1st at a retail Apple store and I can return it until the Jan 7th, 2014. However, I have exchanged the macbook once due to a overheating problem, and when I was exchanging it, the sales associate used a "gift card" to exchange the macbook for me. My original method of payment is made via credit card. And during the holidays, my parents bought me a macbook air, so now I wish to return the macbook pro since I have a macbook air now.

    I am just wondering if I do wish to return the macbook, will I receive a gift card because the sales associate used a gift card to do the exchange for me, or can I receive the full entitlement of the refund through my original payment (credit card)?

    I would be very unhappy if I end up getting a gift card.

    Thanks in advance.
     
  2. Laco macrumors 6502

    Joined:
    Apr 23, 2008
    #2
    I would assume you would get money back. But I have absolutely no idea.
     
  3. Adonys macrumors regular

    Joined:
    Aug 8, 2012
    Location:
    Southern California
    #3
    If you have the original receipt of purchase before the first return take it with you and there shouldn't be a problem getting back refund back to your CC.
     
  4. KLam123 thread starter macrumors newbie

    Joined:
    Jan 4, 2014
    #4
    Thanks everyone!
     
  5. Laco macrumors 6502

    Joined:
    Apr 23, 2008
    #5
    Don't worry. Be persistent and you will get your money back.
     
  6. leman macrumors 604

    Joined:
    Oct 14, 2008
    #6
    You should just talk to Apple. Usually, they are extremely consumer-friendly in these matters. I have had only very positive experiences with exchanges and returns so far. Like the last time, where I called them to say that I was slightly disappointed by the performance of the Fusion Drive on my new iMac and that I am regretting not having bought an SSD version. I had a brand new SSD-based iMac delivered to me three days later - with no extra fee and no extra credit card charge. The funny bit is that they only picked the old iMac only a week later :D
     

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