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MacBook Pro screen cracked.

O

omniscian

macrumors newbie
Original poster
Nov 15, 2010
4
0
Hi,

I purchased a Macbook Pro 3 weeks ago. After travelling home from work, the screen had cracked. I have no idea how it happened as I've travelled with it before fine, but it was cracked. The screen is still usable and there are no pixels distorted or anything like that so it might just be the casing that's gone? I'm not so sure. There is a split next to the webcam at the top and it has splintered down.

First question, would this be covered by the warranty? I mean technically it's accidental damage but if you can't transport a portable computer, surely it's not fit for purpose?

Secondly, is there something in front of the screen that could have cracked and not the actual screen itself? If so would Apple repair this?

I am very disappointed as this is my first Apple product and was always impressed by the hardware of these machines. I've had old laptops which have been through **** and been fine where as I have been so careful with this (due to the price of it) and yet it just breaks over nothing.

Any help at all would be appreciated

Thanks.
 
looks like you only broke the glass not the display itself. Now I don't know if apple will replace it or not, since they have to replace the display assembly itself (includes glass, lcd and aluminium cover)
 
Hi,

Thanks for your reply.

Yeah I think your correct. The LCD is still working fine and the screen still usable so I think it is just the glass that has cracked. Is there a lot of cases of this happening? Is it easy enough to buy and replacement and repair yourself? It seems that it doesn't take much for the glass to break so there must be a fair few ways to deal with it.

Thanks
 
5177900157_e914d9e3a0_b.jpg


Not very clear but you can see the impact crack at the top and the cracks splintered down.
 
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Havn't heard of that happening. I don't think you will be able to get it replaced for free. Can always try though.
 
Seems like something from your bag slipped between the glass and the palmrest, and pressure cracked the glass... Maybe a zipper caused this?
 
If there's no evidence of an impact, or distortion of the lid edge, it could be a stress fracture. All you need is a hidden imperfection in the glass, and a temperature change. It does happen, most usually on windows.
 
I've gone through the insurance company to get it repaired. Don't fancy wrestling with Apple about it. Just want to get it repaired ASAP so I can use it again. Although whether I'll take it out the house again I'm not so sure.

As for the zipper theory, the zipper isn't big enough to get that far down from the case into it. There was also nothing on the laptop base when I opened it up. It was in a protective sleeve, inside a padded bag, inside my car. Somehow it cracked whilst driving home.

As for impact crack, maybe that was the wrong word, but that is where the crack has started. The lid was closed when the crack happened so it must have been the slightest jolt from driving. In which case it is a very poorly made product.

As for the fish, they're just standard fish as far as I know, lol.
 
I fixed one of these last month. Laptop was on the floor and got stepped on. The glass was about 50 bucks. Found a how to on ifixit.com. Not too difficult. Probably took about 45 minutes or so.
 
Same for me

Hi,
I have the same issue, I opened my laptop this morning (I travel with it all the time) and it was cracked starting nearby the camera up top. The screen below is just fine colors and everything normal just the cracked glass keeps spreading. I am going to the Genius Bar today, I am hoping they will just replace the glass for me but we will see I may end up doing $50 DIY route.
 
At three weeks old... you might wanna check to see if your credit card (if you used a credit card to buy it) has any coverage. AMEX cards do... other cards vary.
 
If there was no damage inflicted on the machine (i.e. a drop or something) then I'd be going to Apple for a repair and not leaving until it's done. It could have easily been a manufacturing defect and it's unreasonable for a laptop screen to crack when being transported (properly protected) given that this is exactly what a laptop is designed for.

I think Apple would have fixed it providing there's no evidence of an impact or other damage.
 
sup homedogs

Bought a screen online for 79 smackers than I repaired her myself and I'm half retarted. Just follow a youtube video, you can find anything on youtube, even a monkey having sex with a dinosaur.
 
If the laptop was closed and in a bag where there was no pressure against MBP and there were no sudden shocks then that just wouldn't happen. You gain nothing from lying to people on here...we aren't Apple and we aren't the ones who handle your warranty. A crack like that would have to be inflicted with direct force...and looking at it, probably considerable force by a pointed object to the left of the camera. If an 11 stone 24 year old male using his heel to stamp of the back of a redundant closed MacBook Pro can cause the screen to crack while the whole of the aluminium was serious dented then I highly doubt a zipper could rest on the closed laptop's aluminium and crack the screen at all.

Regardless of how it happened, Apple will charge for a repair which will include parts and labour which will not be cheap. If Apple aren't to blame then they aren't going to do anything for free for you.
 
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