MacBook Pro Showing a 'Please Restart Message'

Discussion in 'Mac Basics and Help' started by idrisguitar, Dec 21, 2008.

  1. idrisguitar macrumors newbie

    Dec 21, 2008
    over and over again.

    i start up my macbook pro (only about two weeks old, bought from apple store)

    and the grey screen with the apple logo and a little moving cirle underneath comes on and stays on for VERY long and then a message comes up saying there has been a problem so please restart.

    it does not say what error.

    i have tried putting in the hardware diagnostic dvd but that obviousl wont run because it doesn't get past the apple logo before giving me this message.

    it was working five minute before and:

    -there was no new drivers installed,
    -i have never opened up the macbook
    -no new software installed before it stopped working
    -i charged it regularly and the battery was on 90+%

    can think of anythign else but yeah thats the problem im having.

    im posting to hopefully see if there is a simple solution, however im doubtful there is

    REALLY hope you guys can help :)
  2. r.j.s Moderator emeritus


    Mar 7, 2007
    Call apple. There is something wrong with the hardware.
  3. iDAG macrumors 65816


    Sep 9, 2007
    Athens, Ohio
    It sounds like you are having kernel panics with your MacBook Pro. I would take it to Apple and have it swapped out because it sounds like you got a lemon.
  4. kolax macrumors G3

    Mar 20, 2007

    One of those? Kernel Panic.

    Most likely a hardware issue (dodgy or badly aligned RAM can cause this, and I'd say it is most likely the RAM because it happens during boot when all the RAM is being addressed). Take it back to Apple and since it is within 2 weeks old, I'd demand a replacement, but in nice and understanding words.
  5. idrisguitar thread starter macrumors newbie

    Dec 21, 2008
    yeah thats it.

    i have work on the laptop i cant lose (should have backed it up i know, but a two week old mac wasn't really worrying me ;)) so im guessing a new one isn't really an option

    i have apple care (student discount makes it something i cant refuse)

    so should i just get the repair so i keep all my data.

    and ill have to send it in cause i live 3 hours away from any apple store (north wales UK, very rural)
  6. yoyo5280 macrumors 68000


    Feb 24, 2007
    Melbourne, Australia & Bay Area
    Kindly ask for a replacement.

    One bad piece of hardware could mean more later and more repairs.

    My mom is learning that the hard way when she doesn't take my advice :p
  7. idrisguitar thread starter macrumors newbie

    Dec 21, 2008
  8. kolax macrumors G3

    Mar 20, 2007
    The hard drive is user replaceable.
  9. kgraf6 macrumors member

    Aug 18, 2007
    Gold Coast, Australia
    I know this is an old thread, but I am having this exact issue at the moment.

    My Macbook Pro is out of warranty.

    Did you eventually determine what the issue was?
    Any information as to how you got yours fixed would be much appreciated.

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