I post this on behalf of my friend. My friend bought a Macbook Pro for college and has had troubles with it and after taking it to support, she was told that there could be problems with the logic board or the OS. Because of this, she was told to buy a Western Digital My Passport for Mac (500GB) if she wanted to back up her system, which she did. She said she just backed up the system and then followed this guide in order to wipe all data off of her hard drive before sending it: http://www.youtube.com/watch?v=rrPCDbvHuMQ&fmt=22 So, after she puts in the CD and restart her system, her computer boots up but she goes straight to the Apple screen (seen at 1:58; she basically can't get past 1:58). It has been stuck there for 20-35 minutes. She has restarted the system multiple times. The disc tray won't eject either, so the installer disc is stuck, too. Help please.