macbook pro totally doesnt response

alexlinap23

macrumors newbie
Original poster
Apr 24, 2015
17
1
hi all,

I'm now using a macbook pro retina 13in (early 2015). When I use safari, I sometimes encounter my mac totally freeze. The screen is on, but just freezed. I can't move the mouse, trackpad totally dead, doesn't vibrate when I click the trackpad. And when I close my mac(fold the screen), the screen remains on. All I can do is force shut down(hold the shut down button).
Is this a el capitan problem, or do I have an issue on my mac?

Alex
 

keysofanxiety

macrumors G3
Nov 23, 2011
9,471
24,220
hi all,

I'm now using a macbook pro retina 13in (early 2015). When I use safari, I sometimes encounter my mac totally freeze. The screen is on, but just freezed. I can't move the mouse, trackpad totally dead, doesn't vibrate when I click the trackpad. And when I close my mac(fold the screen), the screen remains on. All I can do is force shut down(hold the shut down button).
Is this a el capitan problem, or do I have an issue on my mac?

Alex
Honestly it may be hardware related from your description -- possibly Logic Board. However there are a few things you can try to verify it's not something else.

1) Uptime. Ensure you regularly (daily) shut down your Mac with 'Reopen windows when logging back in' disabled.

2) Run a volume verification in Disk Utility, ensure it's not corrupted in any way.

3) Try PRAM reset -- press and hold Cmd + Alt + P + R on startup, until you hear the Apple boot chime 3 times, then let go and let it boot normally into the OS

4) You can verify the SSD isn't corrupted by downloading SMART Utility here.

Keep me posted. :)
 
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CoastalOR

macrumors 68020
Jan 19, 2015
2,458
899
Oregon, USA
hi all,

I'm now using a macbook pro retina 13in (early 2015). When I use safari, I sometimes encounter my mac totally freeze. The screen is on, but just freezed. I can't move the mouse, trackpad totally dead, doesn't vibrate when I click the trackpad. And when I close my mac(fold the screen), the screen remains on. All I can do is force shut down(hold the shut down button).
Is this a el capitan problem, or do I have an issue on my mac?

Alex
See this thread for similar issues:
http://forums.macrumors.com/threads/macbook-pro-2015-with-osx-el-capitan-10-11-4-system-wide-safari-freeze.1963711/
It seems you are not alone.
 

rUmbuyGum

macrumors newbie
Jul 22, 2015
20
2
North Bay California
[doublepost=1460181112][/doublepost]my 2008 17" MacBook Pro with 8gigs ram isn't having this problem running 10.11.4 . Check all your updates...Restart in repair mode....and keep checking this site....there are folks here who know a lot more than I do......pram reset is a good place to start if running first aid in repair mode doesn't work for you the first time around...
this too will pass....
 

pedrom

Suspended
Jan 30, 2016
100
110
Honestly it may be hardware related from your description -- possibly Logic Board. However there are a few things you can try to verify it's not something else.

1) Uptime. Ensure you regularly (daily) shut down your Mac with 'Reopen windows when logging back in' disabled.

2) Run a volume verification in Disk Utility, ensure it's not corrupted in any way.

3) Try PRAM reset -- press and hold Cmd + Alt + P + R on startup, until you hear the Apple boot chime 3 times, then let go and let it boot normally into the OS

4) You can verify the SSD isn't corrupted by downloading SMART Utility here.

Keep me posted. :)
[doublepost=1460181112][/doublepost]my 2008 17" MacBook Pro with 8gigs ram isn't having this problem running 10.11.4 . Check all your updates...Restart in repair mode....and keep checking this site....there are folks here who know a lot more than I do......pram reset is a good place to start if running first aid in repair mode doesn't work for you the first time around...
this too will pass....
It has nothing to do with that. It's an well known Safari specific issue on newer machines, as seen from other threads.
He/she should use Chrome until Apple fixes the issue.
 

alexlinap23

macrumors newbie
Original poster
Apr 24, 2015
17
1
so has Apple fixed the problem? i've been using chrome since then, but its killing my battery life!!!