macbook pro totally doesnt response

Discussion in 'OS X El Capitan (10.11)' started by alexlinap23, Apr 8, 2016.

  1. alexlinap23 macrumors newbie

    Joined:
    Apr 24, 2015
    #1
    hi all,

    I'm now using a macbook pro retina 13in (early 2015). When I use safari, I sometimes encounter my mac totally freeze. The screen is on, but just freezed. I can't move the mouse, trackpad totally dead, doesn't vibrate when I click the trackpad. And when I close my mac(fold the screen), the screen remains on. All I can do is force shut down(hold the shut down button).
    Is this a el capitan problem, or do I have an issue on my mac?

    Alex
     
  2. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #2
    Honestly it may be hardware related from your description -- possibly Logic Board. However there are a few things you can try to verify it's not something else.

    1) Uptime. Ensure you regularly (daily) shut down your Mac with 'Reopen windows when logging back in' disabled.

    2) Run a volume verification in Disk Utility, ensure it's not corrupted in any way.

    3) Try PRAM reset -- press and hold Cmd + Alt + P + R on startup, until you hear the Apple boot chime 3 times, then let go and let it boot normally into the OS

    4) You can verify the SSD isn't corrupted by downloading SMART Utility here.

    Keep me posted. :)
     
  3. CoastalOR macrumors 68000

    CoastalOR

    Joined:
    Jan 19, 2015
    Location:
    Oregon, USA
    #3
    See this thread for similar issues:
    http://forums.macrumors.com/threads...an-10-11-4-system-wide-safari-freeze.1963711/
    It seems you are not alone.
     
  4. rUmbuyGum macrumors newbie

    rUmbuyGum

    Joined:
    Jul 22, 2015
    Location:
    North Bay California
    #4
    --- Post Merged, Apr 8, 2016 ---
    my 2008 17" MacBook Pro with 8gigs ram isn't having this problem running 10.11.4 . Check all your updates...Restart in repair mode....and keep checking this site....there are folks here who know a lot more than I do......pram reset is a good place to start if running first aid in repair mode doesn't work for you the first time around...
    this too will pass....
     
  5. pedrom Suspended

    Joined:
    Jan 30, 2016
    #5
    It has nothing to do with that. It's an well known Safari specific issue on newer machines, as seen from other threads.
    He/she should use Chrome until Apple fixes the issue.
     
  6. alexlinap23 thread starter macrumors newbie

    Joined:
    Apr 24, 2015
    #6
    so has Apple fixed the problem? i've been using chrome since then, but its killing my battery life!!!
     

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