Macbook Pro Touchbar 15-inch 2016 burning smell from USB C charger

Discussion in 'MacBook Pro' started by diegovega, Apr 7, 2017.

  1. diegovega, Apr 7, 2017
    Last edited: Apr 7, 2017

    diegovega macrumors newbie

    Joined:
    Oct 22, 2008
    #1
    This morning I arrived at my office and plugged in to charge my Macbook Pro Touchbar 15-inch 2016 using the original Apple AC Charger with the original Apple USB C cable. I started noticing an unusual burning smell but didn't know where it was coming from, and then I saw that my Macbook was not charging. I decided to unplug the charger from the wall and try another outlet but still it was not charging. Finally I noticed the smell was coming from the left side of the Macbook, it was the left USB C port closest to me in which I was charging the Macbook. When I unplugged the cable it had burnt marks in the pins and it still smells burnt. I tried a different charger and cable in a different USB C port and luckily it charges my mac, and my battery still works normally when unplugged from power. What I’m not sure if the "burnt port" is now damaged? I’m scared to try the damaged port with the other AC charger and cable that works in case of damaging this second charger and cable. I just tried my USB C Ethernet adapter on the "burnt port" and it’s not working and I received an OS X port overload warning. I still haven’t restarted the mac since I’m doing a Time Machine backup just in case. Maybe after restarting the port works again because there could be some kind of protection that disabled the port temporarily?

    What sucks is I live in Ecuador and we don’t have official Apple Stores, I bought my Mac in December in Florida. I hope that I can even find a new Apple USB C cable locally and that my AC adapter still works, who knows maybe the adapter is also damaged not just the cable?

    Has anyone heard anything like this happening? The cable and power adapter are both original and came with the Macbook, and they were not damaged in any way previously.

    Lately Apple is letting me down, I’ve been a user of many Apple products since 2002 and have converted tons of people to Apple but now products don’t even last 2 years. My first iPhone 6 I had to replace on the first day, the replacement later had a bad battery, my launch Apple Watch has a problem with a noisy haptic engine and they wouldn’t replace it, now this problem with a new Macbook with 3 months use (sorry for the rant, I love Apple but these problems are driving me crazy and I treat my personal items with great care, I guess I will never buy 1st gen products again since I'm basically a beta tester).


    Thanks for your help!
    --- Post Merged, Apr 7, 2017 ---
    UPDATE: My Time Machine backup has finished, I have restarted the Mac and tried the "burnt port" with my Ethernet adapter and it's not recognizing it. Apparently the port is toasted! I'm scared to try ac charger on this port. Maybe I can clean the port to make it work again? What should I use?

    UPDATE 2: I tried resetting the SMC, tried again the "burnt port" with my Ethernet adapter and it doesn't work. I also noticed it's unusually heating up the connector on this port, and giving off more burning smell. So I won't keep trying this port.
     
  2. Sanpete macrumors 68020

    Joined:
    Nov 17, 2016
    Location:
    Utah
    #2
    I think you shouldn't try to use the burnt port, as you risk other damage. If you have no convenient option for repair, just use the other three ports, and a hub of you need more. Sorry you're having bad luck with your machines.
     
  3. bartvk macrumors 6502

    bartvk

    Joined:
    Dec 29, 2016
    Location:
    The Netherlands
    #3
    Yeah, I've had a similar problem but not with the official charger. I hooked up a very well-reviewed 3rtd party charger. The MacBook played the connect/disconnect chime multiple times and then seemed to accept the charge.

    But a day later, it wouldn't charge anymore, on any port. Brought it in for repair and they couldn't find the cause -- it started charging again!

    If I were you, I'd do what Sanpete advised (don't use that damaged port) and I'd order a new MacBook. When it arrives, send the damaged one in for warranty, and include its charger.
     
  4. Sanpete macrumors 68020

    Joined:
    Nov 17, 2016
    Location:
    Utah
    #4
    Better check first to see how long the repair would take. If it takes more than two weeks you'll end up owning two MBPs, or be without one for a while, because you'll only have two weeks to return.

    You may be able to get Apple to send you a new one first to replace the one you have.
     
  5. diegovega thread starter macrumors newbie

    Joined:
    Oct 22, 2008
    #5
    Unfortunately where I live I can't do what you guys suggest since there is no official Apple store, thanks anyways. I guess I will have to live with a damaged port until I travel again to USA to make a complaint with Apple. The problem is I will usually be on a trip of 5 days and they will tell me they need to repair it and the time won't be enough during my trip, and they also won't exchange it for a new one. Same thing happened with my Apple Watch, the time for repair is not enough and they won't exchange for a new one so I have no option.
     
  6. Sanpete macrumors 68020

    Joined:
    Nov 17, 2016
    Location:
    Utah
    #6
    You don't need an Apple Store. You can talk to Apple directly by phone if you want to explore your options. Apple does sometimes send a replacement unit first to an owner to replace a broken one.
     
  7. bartvk macrumors 6502

    bartvk

    Joined:
    Dec 29, 2016
    Location:
    The Netherlands
    #7
    I should've clarified this; I meant that topic starter keeps the new one and when the old one comes back, he sells it. That's what I do because I earn my money with this laptop.
    --- Post Merged, Apr 7, 2017 ---
    Wow, that seems like an awfully tight spot you're in... Is there nobody that can simply sell you a MacBook and take the old one in for repair??
     
  8. diegovega thread starter macrumors newbie

    Joined:
    Oct 22, 2008
    #8
    I have taken it to an Apple authorized tech and hopefully by Thursday I will have some news. I will let you know what they say.
     
  9. Mobster1983 macrumors 6502a

    Joined:
    Sep 8, 2011
    #9
    Glad to hear you found an authorized tech.

    Even if you are in a country where there is no Apple Store, that is not a big deal. I was in Iraq and had a Hard drive fail on a 17" MBP. Talked to Apple, who allowed me to mail it to an authorized store, who replaced the HD it, and sent it back to me good as new.
     
  10. diegovega thread starter macrumors newbie

    Joined:
    Oct 22, 2008
    #10
    Apple is going to replace the whole logic board, the tech also told me they have another Macbook like mine with the same problem so it's probably not a random issue.
     

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