I'm aware of the details, the northbridge is still a chipset and is still refereed to as such even if its on the CPU die of Intel chips.
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MacBook Pro (very unhappy with Apple)
- Thread starter Plutonius
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Yes, I went to the genius bar at my local Apple store and they confirmed my problem. They said there was nothing they could do for me and that I had to pay $310 to fix the laptop. They agreed that it was a known / documented defect with the 2010 MacBook Pro, that my upgrade to OS X 10.9 caused the problem to show up, that downgrading to OS X 10.8 wouldn't help and they acknowledged that I had Applecare (expired).
I'm guessing that Apple making an extra effort to keep the Customer happy was the old Steve Jobs Apple. In any case, I'm not going to waste money getting Applecare in the future. The store was the Salem, NH Apple store.
Apple did not give specifics on the problem other than it's a hardware issue and the only fix once you start getting the GPU panics is a logic board replacement. In this thread, some of the people indicated that they had the same issue but that it started with OS X 10.8. I'm not sure how Apple knew there was a problem but Apple has known and had a silent replacement program for three years (expired) where they would fix it for free with no questions asked.
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Well, that sucks.
I guess you could possibly go to another store, or call up, or even try to create a bit of a twitter/media stink, but the chances of getting anywhere will get slimmer and slimmer.
Your choice is really to do one of these:
1. Continue using the integrated graphics (if they still work reliably)
2. Take them up on the $310 deal - and you will be getting a new/refurb processor, GPU, motherboard, and possibly fan/heatsink as well.
3. Bite the bullet and get a new computer. I completely understand that a 15" rMBP is a very big chunk of money, but it really is a fantastic computer with a screen that spoils you on all average laptops.
David
I guess you could possibly go to another store, or call up, or even try to create a bit of a twitter/media stink, but the chances of getting anywhere will get slimmer and slimmer.
Your choice is really to do one of these:
1. Continue using the integrated graphics (if they still work reliably)
2. Take them up on the $310 deal - and you will be getting a new/refurb processor, GPU, motherboard, and possibly fan/heatsink as well.
3. Bite the bullet and get a new computer. I completely understand that a 15" rMBP is a very big chunk of money, but it really is a fantastic computer with a screen that spoils you on all average laptops.
David
That's pretty disappointing, and I can't help but feel like you might have got a different answer from another Apple Store...
Might still be worth making a phone call or two before throwing in the towel. Just a matter of finding a rep who's sympathetic enough to help you and/or an Apple Store location in your vicinity which has a 2010 MBP logic board in stock. (I think a particular store might be willing to help if they don't have to go through the process of ordering the part.)
To be honest, I'd just look at buying a new laptop.
You can get the logic board replaced, and it will just likely do the same thing all over again.
This wasn't just a problem on Apple laptops, these incidents are pretty much happen on any laptop that shares the same GPUs. The Nvidia 8000 series had tons of problems that were very similar, again shared across PCs and Macs.
Fair point, but a 2010 MBP is still a valid machine, and a new logic board would at least extend its life to a point nearing 'true' obsolescence. It would also take it from being an "as-is" parts machine to something the OP could potentially get money for on the used market.
Just depends how much hassle a person is willing to put up with, I suppose.
Really good point - If I were the OP I would be researching the potential resale value right now.
i have the same issue and the same MBP as the OP. the only option is to have the logic board replaced, which cost $310 to have it sent somewhere. or apple can do it in-store for like ~$600, if i remember correctly. i am unemployed and can't afford even a mere $300 to have the logic board replacement. so, i am going to live with this mbp forever. lol.
to the OP: do you have an SSD? i have an SSD on mine, so even if it KP's the reboot is so quick b/c of the SSD that it makes it all sort of bearable. although, i still can't use FCPX or Motion 5 reliably since it seems to trigger the KP.
there is also a workaround by forcing the graphics card to use main memory as mentioned on this thread:
https://discussions.apple.com/thread/3114550?start=735&tstart=0
haven't tried it since i am not using my mbp for any critical work at the moment so i could care less.
another thing i am thinking of and is more in line with the idea of a dim-light-at-the-end-of-the-tunnel scenario is that there is a slim chance apple will release a video/graphics patch specifically to address this issue with 2010 mbp's. they did it once back in snow leopard. why not again? do it again apple. patch our computer so it can work normally again. thanks in advance tim took!
PS--i am also curious what is different or what apple has done for those ppl who had their logic board replaced. like, what is the difference btwn the two logic boards. the old one with the KP issue and the new one that has fixed the issue? anyone else curious or can answer this?
to the OP: do you have an SSD? i have an SSD on mine, so even if it KP's the reboot is so quick b/c of the SSD that it makes it all sort of bearable. although, i still can't use FCPX or Motion 5 reliably since it seems to trigger the KP.
there is also a workaround by forcing the graphics card to use main memory as mentioned on this thread:
https://discussions.apple.com/thread/3114550?start=735&tstart=0
haven't tried it since i am not using my mbp for any critical work at the moment so i could care less.
another thing i am thinking of and is more in line with the idea of a dim-light-at-the-end-of-the-tunnel scenario is that there is a slim chance apple will release a video/graphics patch specifically to address this issue with 2010 mbp's. they did it once back in snow leopard. why not again? do it again apple. patch our computer so it can work normally again. thanks in advance tim took!
PS--i am also curious what is different or what apple has done for those ppl who had their logic board replaced. like, what is the difference btwn the two logic boards. the old one with the KP issue and the new one that has fixed the issue? anyone else curious or can answer this?
That's true, if he puts $310 into it now, and then is able to sell it for like $1000 (I don't know how much they go for used, just guessing), that would go a long ways to helping pay for the new one, as opposed to just selling it as is for parts and not getting much.
You said that Apple was working to rid dGPU's as quickly as possible.
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Your original post:
This directly indicates that you mean Apple is trying to get rid of dGPU's from the 15" rMBPs as fast as possible.
Everyone knows that the 13" models do not have dGPU's.
With logic and reason one can conclude that what you said is Apple is trying to get rid of dGPU's.
What I'm saying is that you're wrong and that Apple will continue to make laptops with dGPU's as there is demand for it.
Reading comprehension 101 and understanding what you say has meaning is important. You clearly can't articulate well with what you mean to say. Instead of concluding that someone is butt hurt perhaps you can try and be a grown up and say "Well what I mean to say was" instead of insinuating and jumping to conclusions.
Words have meaning.
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Your original post:
"Originally Posted by TechZeke View Post
Apple seems to have a very poor track record with these dGPUs. No wonder Apple is trying to get rid of them from the 15" rMBPs as fast as possible."
Apple seems to have a very poor track record with these dGPUs. No wonder Apple is trying to get rid of them from the 15" rMBPs as fast as possible."
This directly indicates that you mean Apple is trying to get rid of dGPU's from the 15" rMBPs as fast as possible.
Everyone knows that the 13" models do not have dGPU's.
With logic and reason one can conclude that what you said is Apple is trying to get rid of dGPU's.
What I'm saying is that you're wrong and that Apple will continue to make laptops with dGPU's as there is demand for it.
Reading comprehension 101 and understanding what you say has meaning is important. You clearly can't articulate well with what you mean to say. Instead of concluding that someone is butt hurt perhaps you can try and be a grown up and say "Well what I mean to say was" instead of insinuating and jumping to conclusions.
Words have meaning.
You statement that I'm incorrect is no more valid than mine. You jumped straight conclusions yourself saying I implied that dGPUs weren't needed at all. Just because Apple is doing something, doesn't mean that I agree with it. Yes, I think the Iris Pro is good enough for me, but how you got that I was saying that no one else needs a dGPU just because I think I don't is beyond me. Good try though.
Also, if the market was so big Apple wouldn't make the dGPU only in the $2600 model. You can't base it off an enthusiast forum like MacRumors. If The Iris Pro had matched the 750M in gaming and 3d modeling performance, don't you think Apple would have just used the Iris Pro?
This is what I based my first statement off of, and I stand by what I said. Your reply actually has butt hurt written all over it, but I'm not here to argue, I'm here to talk tech.
I recently had the logic board replaced on my late 2011 MBP because of a bad GPU. The problem seems common enough that the Genius I worked with said all the test she was doing were basically a formality as 99/100, given my computer's symptoms, it's the known GPU problem and they have to replace the logic board.
I hadn't heard about this being an OS related issue (unless there's a family of related GPU problems) and my MBP is still running Lion.
It's not an OS issue except it seems that OS X 10.9 seems to be putting more stress on the GPU (causing the hardware problem to show).
Ah, that's makes sense. Mine first manifested under GPU heavy tasks and then eventually into everyday use (before finally giving out completely).