Macbook Pro visits Genius bar for 3rd time in 10 days...

Discussion in 'MacBook Pro' started by theGAPkid, Nov 2, 2010.

  1. theGAPkid macrumors regular

    Joined:
    Sep 13, 2007
    Location:
    UK
    #1
    Is this getting ridiculous now?

    I've had my new Macbook Pro for 5 weeks now. Last week, I noticed that there was a mark in the dead centre of the screen. I took it to the Apple Store, and they replaced it, no Qs asked. I picked it up the next day, got it home and BAM! The whole screen was broken. So off I went back to the Apple store, and they said that it was fitted with a faulty display but no worries, they'd put in a new one. That repair took 7 days, (despite them telling me it would take 1-3).

    This morning... A popup flashes up saying I have little battery life remaining. I plug in my power adapter and nothing. I plug in my friends power adapted, nothing. So now my macbook is dead with no way of charging it up.

    (As a side note, I also tried both chargers in my friends macbook. They both work fine...)

    Now I have a Genius bar appt scheduled for this arvo. Whilst I appreciate it is a case by case basis, do I have any ground for making a query as to why so much is going wrong? Don't get me wrong, I appreciate that I may just have a bad egg, but it's got to the point now where its becoming a real problem. I have a lot of work to get done and having to visit the retail store every few days is becoming old, very fast!

    Perhaps I just needed to rant, but if anyone does have any past experience/helpful advice, I sure would love to hear it :)

    Sorry again for the moaning :p
     
  2. -Ryan- macrumors 68000

    Joined:
    Jan 28, 2009
    #2
    Ask for it to be replaced. It's not normal for Apple to replace hardware unless it has been seen 3 times for the same issue, however, I think this is an exceptional case as it's such a new unit. All you can do is ask, because it does sound as though you've got a lemon.
     
  3. SpudGT macrumors member

    Joined:
    Apr 20, 2008
    Location:
    Idaho
    #3
    +1. I have had very good luck with Apple taking care of me in situations like this ... especially if you ask nicely!
     
  4. Blu101 macrumors 6502a

    Blu101

    Joined:
    Sep 10, 2010
  5. devilstrider macrumors 6502a

    Joined:
    May 12, 2010
    #5
    lol This made me even more happy I bought new.
     
  6. theGAPkid thread starter macrumors regular

    Joined:
    Sep 13, 2007
    Location:
    UK
    #6
    So, luckily this time it was an issue that could be fixed whilst I waited. Apparently when they changed the display (for the 3rd one :rolleyes:) The connections weren't all aligned or something.

    So it's back up and running now.... Here's hoping we're at the end of all of this :)
     

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